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Unable to access FaceTime after 17.4 update

I have an iPhone 12 Pro Max and I’ve had a FaceTime button on all my contacts. Once I updated to 17.4 I saw a message saying I needed to get a FaceTime app from the App Store. Corrections say to tap on FaceTime in settings which I don’t have. This is really annoying and I would love to know how to get my FaceTime back without having to get a separate app for it now. Thank you very much!


[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Mar 7, 2024 11:29 AM

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Question marked as Top-ranking reply

Posted on Mar 17, 2024 7:54 AM

The exact same thing happened when I installed the latest update. First off, WTF is a FaceTime app? We never needed an app for it before. It is extremely annoying having to “fix” something that wasn’t broken.

40 replies

Apr 20, 2024 6:27 AM in response to Conservadiva

I just contacted Apple support. The rep claims I am the first person to call with this issue. She assured me that it would not increase my memory usage if I download it from the cloud. I went ahead and downloaded it and now when I click video, I’m given a choice of FaceTime or Instagram and FaceTime does show up as a separate app on my phone. Not the same as it was prior to the update.


Unable to access FaceTime after 17.4 update

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