Cannot change email

Hi,


So, I am trying to change the notifications email and I can't.


I then type the new email address and get this:


Nothing shows up on my phone or iPad! And I am not getting a verification email either!


How do I change this email then? I tried to change it on the iPad and it didn't work.


I need to change this email so I can use the existing email as Apple ID!


Thanks!

iPad Pro, iPadOS 17

Posted on Mar 31, 2024 9:01 AM

Reply
2 replies

Mar 31, 2024 8:30 PM in response to LuciaGiamanco

The "Continue on one of your devices" message is likely part of the implementation of the Passkey feature for iOS, iPad 16 and Ventura. It is currently only supported by certain web sites and apps, including the Safari app. The site or app is making a call to your trusted device(s) for you to authenticate from the device itself (using Face ID or Touch ID). Tap Settings, then your name at the top and it should prompt you for Face ID or Touch ID, then approve the action on the other device. Using passkeys is described in this support article —> Use passkeys to sign in to apps and websites on iPhone - Apple Support



If you are still having problems with this feature when using Safari then an alternative solution is to not use Safari for what it is you are trying to do. Use a different browser that does not have this feature in it. See this August 17, 2023 post by Community Specialist Chris_V89 at i followed the exact steps of the app spe… - Apple Community

"does this issue occur […] at the Apple ID website in Safari? If so, to help with troubleshooting the issue further, try testing the issue in another web browser, if possible."


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- So I ended up getting on the phone with Apple about this… turns out it was an issue with Safari. As soon as I tried to create a new app-specific password in Chrome, it worked perfectly.


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This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot change email

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