My iPhone 15 Pro has a black screen with a white Apple after updating to iOS 17.4.1

Too many people are having the same problem after the update. It's definitely the update.

Although this may be true. Consider that it might be the update. Mine auto updated and now I have a locked screen that won't respond to touch. I cannot shut it down because the force shutdown function was removed on these phones. It won't respond to touch of any kind. It won't backup to anything because it is unresponsive to said touch. So now I have a phone with 15 or so alarms that keep going off every few minutes... sometimes multiple at the same timing. I can't adjust the volume so my day and everyone around me is full of alarms going off every nine minutes. I can't text, but texts come through. I can connect via Bluetooth, but those devices control nothing. Music doesn't play when I try. So basically I have an unresponsive black paperweight that makes a lot of noise every nine minutes.

How do we solve that problem?

After this update I’m not able to revive or make calls. I can do everything else just not receive or make calls.

also, I cannot text any android users.

this is on my 11 pro max

Just had the same issue, Apple should address this ASAP!

I had 2 friends encountering the issue recently, and now I got it... Went to the Apple Service Center and they told me the only way to fix this is to have a software reset which will delete all my data...

Have tried all the reboot stuff (volume up, down, and lock button), didn't work.

Currently updating my phone to iOS 17.4.1 through my MacBook. Hope it will fix it.

Please resolve this ASAP Apple, its an ongoing issue and we are not happy

I just had the same exact issue and im confused on how I go from "swipe up to upgrade" and then put in my passcode and it doesnt log me in

I solved the black screen on mine (iPhone 13)!! Force hard reboot. Quickly press volume up, then down, then hold power button until the apple appears on you screen. Log in as normal.

Hope this helps.

Peace,

Pea-Jae

It surely is not iOS 17.4.1 because...

I conducted a thorough search of this forum using the term 'Black Screen after iOS' and uncovered numerous posts detailing similar issues across various iOS updates. This suggests that iOS updates may not consistently be the root cause. Below are a handful of examples extracted from over 8,000 search results:

"After iOS 17.4.1" will be an addition to this list posted by you.

• Iphone XS Black Screen After Latest iOS 16 Update
• Hi, This morning my iPhone 14 Pro (ios 17.1.1) was stuck on a black screen (screencompletely off) although the phone was still on (when clicking on side buttons I got haptive responses). During the night I had put the phone on low power mode and after a while I had put it back on its magsafe charger (screen was working fine at thet moment). Then, in the morning the screen remained stuck as explained above. As a workaround I deactivated low power mode via my paired Apple Watch, and finally...
• iPhone goes blackscreen / freezing mode after IOS 16.3.1
• Black screen after ios16 updates
• iPhone 6s Black Screen of Death after auto update (iOS 12.4.1, I think) 
• black screen on iphone5s after ios9 update. how can I handle

I just updated mine to that IOS a few nights ago…and ever since the update it deleted ALL my bookmarks and favorites on Safari. ICloud is saying theres nothing to recover. I lost soo many things i needed!

[Edited by Moderator]

when I woke up this morning, I picked up my phone to check the time and my iPhone was just a black screen - it wouldn't turn on. I tried the force reboot 4 different times before it would respond. This has never happened to my phone (13 pro max) in the last year and half. It finally responded the last time I tried. I'm beginning to think it might be the update as well....

This page may be some help (thanks to MrBill3):

If your iPhone won't turn on or is frozen - Apple Support

If you can get back into your phone, so to speak, 9to5Mac reported that Apple released a new version of 17.4.1, but it was only available through a computer. On a Mac, plug the phone into the computer, open a Finder window, and select your iPhone in the side bar. If the side panel isn't showing, go to the View menu and click Show Side Bar. On older Macs you may have to use iTunes, but it is similar. On a Windows computer I believe you either open iTunes or the Apple Devices app, but I'm not familiar with that setup.

Anyway, once you have done that, there should be a "page" for your phone. Choose General from the top row, and there will be a Check for Update button. From there you should be able to update your phone the newer version of 17.4.1.

I updated "over the air" to 17.4.1 and didn't see any problems. But when I saw the article I updated again and my phone went through the whole process, which seems to indicate that this is a different update.

9to5Mac reports that the build number for the over-the-air update is 21E236, but the one through a computer is 21E237.

Just finished the update and now my phone is stuck with just a white screen. This is unacceptable

(iPhone 14, bought last year August)

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.

Remember, the right question often leads to the solution!

iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.

Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.

Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.

See what each update does: About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...

You are not paying attention. Software update and now phone will not stand by, just reboots.

Went to update my iPhone 13 Pro to the 17 at 9 am and it blacked out with the Apple logo and with update line. Did this for 8 hours until I pressed volume and power button about 7 times within an hour. It finally went to white screen (swipe to upgrade)then my screen with passcode. It’s fine now, but I’d advise updating unless you have a back up phone and/or iPad

Just updated to 17.4.1 and now all my texts are SMS, my phone number is not being selected (its spinning) and my phone no longer rings when someone calls HELP!