My iPhone 13 Pro Max is freezing after iOS 18 update

Post a recent software update on my iPhone 13 pro max, the screen is frozen as a white screen. The repair store and customer supprt says it could be due to the software update which damaged the hardware since there is no physical damage and a common issue they are seeing with the pro max. The sad part is that they expect me to pay for repairs for no fault of mine (410 usd/33k inr) since the phone just crossed the warranty period.

[Edited by Moderator]

iPhone 13 Pro Max, iOS 18

Posted on Sep 17, 2024 8:26 AM

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24 replies

bayar289

Level 1

8 points

Oct 6, 2024 3:18 PM in response to ANKITPATEL1106

Yeso

Oct 13, 2024 10:41 PM in response to ANKITPATEL1106

My iPhone 13 Pro Max is also freezing with the new iOS 18 update.

Oct 14, 2024 1:56 AM in response to ANKITPATEL1106

Same here phone behaving weird after ios18 update and suddenly shutdown itself asking 38000 Rs for total hardware replacement. My iPhone 13 is not even two year old. Normal household usage.

Oct 14, 2024 9:24 AM in response to Greenphone97

Same here asking 38000 Indian rupees for repair. Device didn’t last 2 yrs

Oct 14, 2024 11:09 AM in response to ANKITPATEL1106

Did you get any updates. Did the apple gave any resolution to you.

Nov 11, 2024 5:18 AM in response to Greenphone97

Facing similar issue. Any luck in getting positive response from Apple support?

I am still doing back n forth with them.

Nov 11, 2024 5:23 AM in response to ANKITPATEL1106

I have been asked to pay 52500. It's crazy!!

Nov 13, 2024 1:13 AM in response to restlesspr15

They washed their hands off saying I have to pay 40000rs for repair

Nov 13, 2024 1:14 AM in response to kumar125

Yes lot of them are facing the same issue in iPhone 13 variants

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My iPhone 13 Pro Max is freezing after iOS 18 update