CarPlay not working with iPhone 16 Pro

I upgraded my iPhone 12 Pro to a 16 Pro, and the new phone will not connect to my 2018 Mazda CX-5 with CarPlay. When I plug it in, it charges but makes no sign of connecting.

iPhone 16 Pro, iOS 18

Posted on Sep 24, 2024 9:34 AM

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Posted on Oct 5, 2024 7:16 PM

I had the same issue with my 2019 Toyota Avalon. I tried some cable adapters (both lighting and USB A) to convert one of the ends of the old cables I had. That failed miserably and didn’t work.

I bought an Anker USB-A A to USB-C cable for about $10 from Walmart. It comes with a cable wrap which is nice in the center console to keep things organized.


The new cable worked right away. CarPlay booted faster than ever before. No issues at all.

307 replies

Oct 11, 2024 10:37 AM in response to brianc407

I agree with the comments here. The joy of getting the new iPhone 16 Pro Max was quickly diminished when I plugged in carplay and all I get is static, garbled voices and every other word is dropped. I have tried three different and purchased a new Apple cord and the Apple USB-C to Lightning adapter...which also didn't improve anything. I have spent hours on the phone with AT&T, my provider, I spent two hours in the "Genius" Bar last night and still haven't been helped. Everyone passes the buck and I'm left with a non-operable carplay. I had not one bit of trouble with my 13 Pro...everything is connected to this phone upgrade. I just want a solution.

Oct 20, 2024 3:56 AM in response to Dan Bradford

Hi Dan

I have a 2018 Mercedes Benz E-Class and I’m experiencing the same problem going from an iPhone 13 to a new iPhone 16 Pro. CarPlay worked with the iPhone 13 with a USB A to Lightning cable but won’t work with the USB A to USB C cable I just purchased for the iPhone 16 Pro. It charges but doesn’t connect to CarPlay - I’m sure it is a data transfer cable so should work. How did the USB C to Lightening adaptor that you purchased help you, I only have USB A inputs in my car? Probably need to do full system reset and try again with the new cable… 😬

Oct 22, 2024 4:29 AM in response to Dan Bradford

Hi Dan

Quick question - when you reset the infotainment system to the default settings and you connected your iPhone 16 Pro (with the adapter and cable) and it worked, had you previously paired your iPhone via Bluetooth (for telephone & media in the car) or, did you pair via Bluetooth afterwards? I guess I’m asking the process I should follow: first CarPlay (via cable) and then Bluetooth or vice versa? Maybe it doesn’t make any difference? Thanks again for your advice.

Oct 24, 2024 9:34 AM in response to brianc407

I have been unable to make phone calls after upgrading to iPhone 16 Pro Max. Maps and everything else works with CarPlay. Audio crackles, has static and drops every other word. I have a Toyota Sienna and I have done everything  everyone has suggested, to no avail. I have checked  Privacy/Content, new cords (from Apple and Amazon), uninstalled my phone from my Toyota and reinstalled it. I STILL cannot use my phone with CarPlay to make calls. If I do, all of the above happens, and worse yet, CarPlay won’t let me disconnect the call. The red disconnect button on CarPlay is frozen and when it finally disconnects on its own it randomly dials someone on my favorites list. Any additional suggestions will be greatly appreciated. Apple Support has poorly addressed at this entire debacle with CarPlay and I’m not sure, after this mess, that I will continue to be an Apple customer. Their support on this, and other products I have, has fallen way below par in the past year. They are not the company they used to be. 

CarPlay not working with iPhone 16 Pro

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