CarPlay not working with iPhone 16 Pro

I upgraded my iPhone 12 Pro to a 16 Pro, and the new phone will not connect to my 2018 Mazda CX-5 with CarPlay. When I plug it in, it charges but makes no sign of connecting.

iPhone 16 Pro, iOS 18

Posted on Sep 24, 2024 9:34 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2024 7:16 PM

I had the same issue with my 2019 Toyota Avalon. I tried some cable adapters (both lighting and USB A) to convert one of the ends of the old cables I had. That failed miserably and didn’t work.

I bought an Anker USB-A A to USB-C cable for about $10 from Walmart. It comes with a cable wrap which is nice in the center console to keep things organized.


The new cable worked right away. CarPlay booted faster than ever before. No issues at all.

307 replies

Nov 27, 2024 6:21 PM in response to sagerj36

What the **** are you talking about? I wasn’t having an issue to begin with??? Were you in my car? I’ve had my vehicle for 5 years, consistently used Appleplay and never had an issue until upgrading to Iphone 16. I’m not saying anything different than many others in terms of issues. I had to get a completely different type of cord than I’ve ever had to use with my car. And Apple doesn’t get “forced” to do anything. They do what they want. Money talks. Why are you even on this thread? You apparently don’t have these issues. Nothing better to do?

Nov 27, 2024 6:27 PM in response to sagerj36

I wasn’t asked this. Since you want to troll responses and act like you have all the answers and know what is happening with everyone, I’ll reiterate what others are saying: some of us aren’t even getting the option to set it up. Not all cars have Apple play that connects with Bluetooth. I can only use it when my phone is plugged in.

Dec 7, 2024 12:22 AM in response to brianc407

Beyond frustrated is an understatement. I loved my 11 pro max but it wouldn’t allow the iOS update as it was too old so that meant none of my work apps would update and nor other vital ones I use daily so began glitching. This is what happened to my son’s iPads they work but as a marketing ploy they force you into purchasing new upgrades. This will be my last apple purchase. I have an older toyota that doesn’t have apple carplay. I use and have always used usb and audio cords and jacks. Since this problem Ive spent more money on a whole bunch of new cords and jacks. Everything else comes through fine, Spotify, GPS, even Siri responds to me, but calls I can hear them but they can’t hear me so have to stuff around with loudspeaker options. This means pulling over each time a call comes which is annoying AF. I’ve tried ear buds but that’s even more of a stuff around in answering and selecting options in order to hear. I have been through 5 apple technicians, a supervisor and I went in store today and no one could help me. I was told by the staff member that it would be escalated this afternoon via phone to a “second escalation” this means that someone who is higher above the in-store techs, (those who encounter these issues and are the ones who write the codes for bug improvements and such to go with the new iOS updates) would be the ones to help me. I truly thought I’d get somewhere but unfortunately the staff member lied and I just had a basic tech call me who did all the diagnostics which everyone I’d already spoken to had done. The supervisor then got on the phone and after almost 2 hours with the tech and supervisor, I was told my car stereo was not compatible and in fact I was told all the older stereos are obsolete with this new tech and I needed CarPlay. Why wasn’t this advertised properly with apple when I purchased the phone? I had saved my money to buy this disaster and can’t get a refund because I got it from a major hifi retailer with my iPhone 11 trade in, instead of the Apple Store. They will send me on a hamster wheel saying it’s an Apple issue and Apple will direct me back to them. I’m so mad that this has happened. I feel like contacting the telecommunications ombudsman. It’s absolutely disgusting from Apple. Am I supposed to upgrade my car now just to safely use my phone? RIDICULOUS. I’m looking at CarPlay stereos now, isn’t that crazy? That will be another $500 with installation easy, and by the looks of the CarPlay issues you guys are having with the iPhone 16 I’m worried that it may not even work then. Shame on you Apple this is a whole lot of BS.

Dec 31, 2024 12:15 AM in response to brianc407

Hi I have an Audi tt with an aftermarket head unit. I just got a 16pro max got an over current message after using a usbc- usb adapter and now nothing works. It still sees the phone and charges but no apple car play stopped working. Wired only. I’ve gone through the comments I’ve changed settings I’ve reset my phone and factory reset the head unit I’ve changed wires, is it possible that the pioneer head unit just isn’t compatible with the phone :/

Jan 17, 2025 3:55 PM in response to brianc407

same here. Just upgraded and i’m so disappointed I have tried EVERYTHING… i’ve been on the phone with apple support with multiple supervisors for hours and nothing has worked. It will connect for a few seconds and then just suddenly cut out. I even tried some the products people recommended here and so far nothing … I have a 2022 car which is fairly new. My 13 pro max never had a problem before

CarPlay not working with iPhone 16 Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.