Apple News Fails to Load After iOS 18.2 Installation

Spend over 5 hours with Apple and problem is UNRESOLVED, they acknowledge this is a problem. My situation occurred after the iOS 18 install.

our household is on Family Apple plan includes the news and now one of us can’t use.

no refund unless we cancel the entire family plan

Was told to await a forthcoming fix without an etc…..

Ask for a refund. It hasn’t been working since December. We should not pay for something that doesn’t work!

Be sure to ask for your refund through your Account/request a refund. Someone in thisthread jumped to a credit card challenge and now they’re effectively banned.

Ridiculous.

I'm hopeful the 18.3 update will work. So far it seems ok, and I'll renew my subscription if it works past about 2 days (another poster said their 18.2.1 update only worked for 36 hours).

I literally tried everything except the downgrade - that was a step too far to ask any typical user to do for a PAID subscription (as a former iPhone Jailbreaker, I know how much work that can be). Leaving the app running in the background as some others said worked did not work for me on my 7th gen iPad.

The whole point of the subscription was so I could enjoy it on the larger format of my iPad - sure, it worked on the phone, but, that wasn't good enough.

I thank everyone who cancelled their subscriptions and put in complaints - the 18.3 update seemed to have worked. I put in some complaints and did some live chats as well, providing them links to these forums via the chat. Fingers crossed it 'just works' now - money talks, bs walks. Again, thank you everyone because you know it was bigger than this forum indicated.

We should clog up (repeat) contacting their tech support.

I was told the same thing... Apple is aware of the problem with Ipados 18.2 and Apple News not loading... that was almost 2 weeks ago. Did they give EVERYONE the holidays off? Why no update!

Keep phoning them. We are all having the same problem.

Hello, CR72!

I’m sorry, but it doesn’t look like we can help you out with this. This is just a community of fellow Apple users; Apple doesn’t read these posts. You should definitely submit a bug report on the Apple Feedback page to directly let Apple know about this issue.

I hope this helps!

The problem seems to be a bad update to 18.2. I chatted with Tech support and (here's the funny part) they said it was an App problem and I should contact the app supplier. It took 3 attempts to get him to understand that Apple News is an Apple App. All he could do is get a real tech to phone me. Like others here, I can get it to work only if I delete and reinstall the News App. But it fails the following morning.

I just upgraded to iPadOS 18.2 last night, and just tried to open the News app this morning and was frustrated because it would not open. My wife, who upgraded as well, does not experience the problem on her iPad.

I searched online for "iPadOS 18.2 news app not working" and -- lo and behold -- this thread was the first hit. I saw the comments referring to iPad Gen 7, and a quick check of the settings confirmed that that is my model. My wife's is a later one, go figure. So I am cursed like the rest of you. LOL!

I'm glad to know I am not he only one, although I am not too happy to know that it has been going on for over a week and still not solution is in place.

I tried all suggestions mentioned here, and none of them worked. Unfortunately, I too have an Apple News+ subscription, so that's adds insult to injury.

Thank you all who provided context of the problem, suggestions, and feedback from Apple Support.

I'm off to open a support ticket with them now ... wish me luck! (Eek!)

dZ.

An idea: There may be enough of us here with paid Apple News subscriptions that Apple may compensate us with a free period of use. If you haven't done so already, send in feedback to Apple Apple Feedback page to go "on the record" that you have this issue.

Hi @Frustratedreader1944 - I just checked that problem out, and you're right, if you quit the app, the problem comes back the next time you start up. So if you want the fix to stay, you have to not quit News, but leave it running in the background

Got my refund approved!

It is supposed to “just work”.

It’s been a month now, let them know from your wallet that you’re not going to spend your valuable time downgrading, force restarting, doing a pirouette, whatever, to pay them for a news congregation service when there are others that are free (!), yes with ads, but not with aggravation. Ask for that refund.

My partner has a 9th Gen iPad, but is experiencing exactly the same problem, which also occurred on his previous iPad (7th Gen). My own iPad Air (M1) does not have the problem and neither do either of our iPhones (14 Plus and 15 Plus).

Google News

18.2.1 has not really changed the fault. Sometimes News works, but mostly it doesn't. We should all keep phoning them and taking up the time of their help line. The Chat is useless.....