configurator tool broken - summary of bugs

I have a few work arounds.

2) Remove the apps from AC by selecting the app and clicking the "-" button. Then re-add the apps. In testing i have seen this occur when apps are updated through itunes and imported back into AC.

4) We were able to prevent our students from installing iOS 7 by blocking through DNS and our web filter this address. ( A little late now but...)

http://mesu.apple.com/assets/com_apple_MobileAsset_SoftwareUpdate/com_apple_Mobi leAsset_SoftwareUpdate.xml

hope this helps, its been a rough week for us all!

Other issues I have been having include (v.1.4, iOS 7.02)

- Setup screens still appearing even after backup file is applied to device

- Restore file not applying at all or producing errors on refresh

- Have lost the supervision certficate a couple of times, but I could still unsupervise the device and recover VPP codes.

The problem of the restore file not being applied is a big one for me as I can't configure the layout accurately and replicated a configured iPad. Has anyone else been seeing this problem? I called our local Apple SE and they have seen this too. Any workarounds?

I updated to Apple Configurator (AC) 1.4, but now I cannot install a new textbook reader app on iPads that were updated to iOS 7.0 by our students. Keep in mind that these iPads were originally supervised with AC 1.3, all apps are installed via AC, I manage a total of 2,150 iPads, 900 at the school where I found this issue. (Luckily, at this time this issue only applies to 60 of those!) The steps I have taken are:

1. Several student iPads crashed to the Connect to iTunes screen when I tried to install a new app via AC 1.3. I thought this was strange, so I asked and found out these students had updated to iOS 7. I could not find proof of anything else that caused this, so I figured it was a bug with iOS 7 and AC 1.3, took a chance and updated to AC 1.4.
2. Restored these iPads, re-supervised them in AC 1.4 and tried to apply a backup of a 6.1.3 “master”iPad. The backup failed. I understand that problem is probably a 6.1.3/7.0 compatibility issue, so I did not restore any backups. Apps appear to be installing without any problems. (Now, that I read these posts, I need to double check the VPP apps.)
3. Next, I tried to install the textbook reader app on iOS 7 devices that had not crashed to the Connect to iTunes screen.
4. The “Unable to check iOS” error appeared.
5. Turned off Find my iPad.
6. Tried to install the app again by clicking Refresh and less than a second later AC chimes to confirm the update is complete. However, nothing happens. The app is checked, but it never installs on any of the iPads. (I’ve tried multiple iPads at the same time and individually.)
7. I tried to remove an existing AC profile by un-checking it, but the same thing happens.

Anyone else seeing this?

I see this same behaviour as you describe in #6, refreshes that take less that a second to complete - only nothing installs and for me not that includes a backup profile.

I did try one thing that seemed to force things, set AC to refresh automatically in the preferences. For me that would force the restore profile to install, but still other weird things would happen like selected apps not refreshing properly.

I have seen #1, #4, and #6 in fpcs2's post. I also get an error "fetch list of apps" and "device disconnected" when it is still connected. When I try to refresh a device with AC 1.4, sometimes I get the "device disconnected" error or it will do the refresh, then symbol that indicates battery/charging in the upper-right of the device will display "Not Charging."

I'm afraid to touch my iPads with 6.1.3 to the AC or iTunes because they essentially break the iPad and force the iOS 7 update on me. I can't apply apps to the iPads and I'm frustrated.

Thanks for listening, and I will be patient bear and keep watching this thread.

The only solution I have found is to turn off Find My iPad, unsupervise, re-supervise and apply backup, reinstall apps. (You will receive the cannot check OS error if you did not turn off Find My iPad. Also, the backup I'm installing now is new and made with a 7.0.2 iPad.)

The DNS block is something we did on Day 1 of iOS 7 and it has worked well for us keeping everyone on iOS 6. I wish there was a configuration profile that would enable iOS Admins to restrict iOS updates...but at least the DNS block is an effective workaround.

Hope all of these iOS 7 bugs get resolved soon! There are a lot of great things that iOS 7 offers that I want to take advantage of, but won't until things are a bit more stable. Keeping fingers crossed for prompt bug fixes...

~Joe

Hey schoolofluck,

Yeah, unfortunately Apple has stopped signing all versions of iOS 6 for iPad. So even with a complete wipe of an iOS 7 iPad in an attempt to restore an old iOS 6 encrypted backup, a restore via iTunes will force the device to check in with Apple and the latest version of iOS 7 will install on the iPad. I've also tried importing an old ipsw file for 6.1.3 into iTunes and into Apple Configurator to try and force loading iOS 6.1.3, but niether iTunes or Apple Configurator will install it. 😟

~Joe

Ditto with the profiles getting deleted even though I have unselected "delete profiles and apps not installed by configurator"

My post is here:

https://discussions.apple.com/thread/5392008

Here is the major flaw that I found. I can't find out how to download the previous versiuon either so I am pretty screwed at the moment.

https://discussions.apple.com/thread/5377888

I am seeing that exact same thing.. We don't even use VPP Apps! SO FRUSTRATING!

I upgraded to AC 1.4 on advice of our Apple Store rep to take advantage of the VPP features. However, now Apple Configurator is failing to Prepare my iPads. The devices being prepared aren't getting initiated from the master backup, which is an iPad with iOS 7.0.2 installed. The devices are supervised and have two configuration profiles installed, one for our MaaS360 MDM enrollment.

I tried doing a fresh backup of my master iPad and applying it with Prepare but I get the same results. When I look at the Prepared iPad it is at the initialize stage.

I'm also seeing the VPP apps missing redemption codes issue. Bought 12 but AC shows only 11 - on only some of the apps.

Thanks for raising these issues.