iTunes 12.0.1 cannot detect iPhone 5s iOS 8.0.2

Hi - no device icon there, also nothing if I go into File --> Devices. And just to clarify, my iPhone would either be in Portable Devices (if I uninstalled the USB driver) or USB Controllers (if it was installed) but not both at the same time. When in Portable Devices I can access the phone via PC but not with iTunes.

Thanks

JF FourieFeb 5, 2014 3:48 AM Re: My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?
Re: My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?in response to jaystreetz

Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.

• Select "Browse my computer for driver software."
• Select "Let me pick from a list of device drivers on my computer."
• Click the Have Disk button. Note: If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and then click next. The Have Disk button should then appear.
• Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
• Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
• Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will install the driver.

ironwoodmi solution worked right away for me. Thank you!

I've tried that a couple of times and unfortunately the same result - I lose the iPhone in Portable Devices and it shows up in USB Controllers, in which case my PC no longer recognizes it. If I subsequently uninstall the driver in USB Controllers, it goes back into Portable Devices and I can access it with my PC. Still no iTunes recognition though. Really frustrating....shouldn't Apple products be able to talk to each other....?

Hi Neil: Sorry you are still having problems. Just to be thorough - have you uninstalled both the USB and Portable Devices entries (whichever still appears). Be sure your iPhone is disconnected and reboot. When you reconnect your iPhone the first time you do this, what Device appears? I assume it will be the USB, otherwise your PC won't talk to your phone at all. Just trying to get sense of when the iPhone in Portable Devices shows up....

I have a 4S & windows 7 Prem and the latest IOS on the phone and the latest 12.X.X.X JUNK TUNES and it will let me see the storage of my photos on the phone but soon as it pops that up itunes stops responding and if I do the diagnoses it says the class wont load try agin later!

I miss it when everything Apple worked flawlessly… these latest iPhone updates have been a disaster.

Suddenly, Android + Samsung don't look so horrible. It's all relative.

Its funny that ICLOUD can log into my phone but (ITUNES) can't! Welcome all to the Apple beta test devices site. Pay them for the privilege of owning an Apple that they won't proof the software before they release it. Apple pay India to test your work before you release it.

Hi Webhoncho

If I uninstall both the USB and Portable Devices entries in Device Manager, disconnect my iPhone and reboot my PC, then reconnect my iPhone the first time then the iPhone shows up in Portable Devices (and I can see storage of my photos) but still no recognition in iTunes.

Thanks

Neil:The drivers are supposed to be compatible with each other and should appear at the same time in Devices. Just for reference, here is the info on the two drivers, one in USB, one in Portable devices. I know you are only seeing one at a time, but when each appears, are these the drivers and exact names you see when you have one or the other installed? (I am running Windows 8.1 so I think it's interesting date (2006) on my Apple iPhone driver.)

When I update the Apple Mobile Device driver, the driver I get for USB is Version 6.0.9999.66, date 11/07/2014 and it drops into USB controllers (ie no longer in Portable Devices). If I uninstall the USB driver so that it is in Portable Devices, the driver version is 6.1.7600.16385, date 21/06/2006.

Neil:
Apple just released a page (updated on Halloween) that didn't exist when I fixed my problem. It appears to capture every suggested problem/fix and gives a methodical series of things to do. Whether it will fix your problem remains to be seen, but it is worth going through each in turn, even if you think you've already tried that step.

Here is the link: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

Please come back and let us know how it goes (good or bad)!

Mario,

I have tried all of those suggestions, and it works for a while, then the problem recurs.

We are all after a permanent fix!!!!

This has happened intermittently before, but is much worse since I upgraded to Yosemite, and iOs8

Well try this (TURN OFF VIRUS CHECKER) ! then see what happens. I installed I thought itunes 12.X at least it looked like it was installing? and I had all kinds of weird things going on with itunes so I uninstalled tried it again same crap. So I un installed turned off the virus checker installed Itunes again this time it took longer and wen't through a bunch more hoops then before synces my phone and all seems good reboot and Itunes runs till I plug in the phone then stops responding. So I turn off virus checker and all seems fine again something in Ituses and my virus checker don't like each other now! it worked before fine till V12.

This worked for me. I updated it thru the apple driver folder and instantly recognized my iphone afterwards. was having same issues as everyone else where it would see the iphone in windows but not itunes. All is well now! +1 to this post!

"VaneashkOct 24, 2014 2:34 PM Re: iTunes 12.0.1 cannot detect iPhone 5s iOS 8.0.2
Re: iTunes 12.0.1 cannot detect iPhone 5s iOS 8.0.2in response to ChrispcritterOR

I found this and it worked for me. Make sure to have your device plugged in!

JF FourieFeb 5, 2014 3:48 AM Re: My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?
Re: My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?in response to jaystreetz

Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.

• Select "Browse my computer for driver software."
• Select "Let me pick from a list of device drivers on my computer."
• Click the Have Disk button. Note: If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and then click next. The Have Disk button should then appear.
• Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
• Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
• Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will install the driver."