Ipad Pro shuts off while charging and requires a hard reset to turn on

128 G wifi cellular, icloud backup off, use itunes for backup, setup as new, plugged in overnight Friday, Saturday with no problem. I think it was under 40% both nights but not much lower. I don't have a cellular sim in so its just doing wifi right now. I'm hoping I'm one of the lucky ones with no problem. However it has had problems doing updates or downloading apps, the downloads seem to freeze, so i have been using iTunes to get them onto the device.

Same problem. When I charged it overnight the screen was blank the next day. Had to do a hard reboot. Today when I tried to turn it on, I pushed the home button, Siri came on, and the screen froze. Had to do another hard reboot.

I am having this same issue on my iPad Pro 128/cellular+wifi. Three times I have left it charge overnight, and 3 times I have woken up only to have to do a hard reset to start it up. I am actually using the wall charger for my 6S Plus, not the cord the iPad came with. Restoring it as new is not an option as I have a ton of apps and I haven't used iTunes in ages. Apple really needs to fix this soon!!! 😠

When I charged my iPad Pro overnight and the screen was dead the next morning, I was not using one of Apple's cables. I have a 10 footer that I have used for my iPad air, whch has worked fine. So I'm not sure it is the cable.

pewtermad wrote:

One thing that is s is also surprising is that if you close iPad pro using the smart cover, the Volume icon disappears when trying to adjust volume. Does not affect sound affects icon, which is bizarre. The volume goes up and down but there is no visual display. To remedy, you have to press sleep button to turn off display. Turn back on again. Come out of lock screen and go to music or Youtube and miraculously the volume buttons work again. If you use the smart cover again the icons will disappear again. SOOOOOO frustrating.

I checked on my old iPad and same thing happened. I am surprised there are not more posts. This is a software issue surely??

This issue is not unique to the Pro as you found out by testing your other iPad. It affects the Air 2 and mini 2 (at least, I don't have the others to test). This issue started beginning with iOS 9 and has still not been resolved. See these topics for more info:

iOS 9 Volume Indicator with Smart Cover bug

Missing volume icon since ios9 upgrade

Just so you know. I just spent the last half hour on the phone with Apple Tech support where they hooked up to my pc with my iPad Pro attached to it and downloaded my Apple files for a diagnostics review. This is my second iPad Pro and it's doing the same thing my first one did. I will post the results here when they contact me with their findings. I hope to have good news whenever that is. Stand by, but it may be a while or days, who knows?

Had to disconnect power. used ipad for about 30 minutes,

still on 100% charge.

Plugged back in to power and within 5 minutes had died.... did not see what happened this time. came back to desk and device was dead!

I followed your suggestions because your logic is solid... thanks so much... i have been sitting here for 90 minutes, charging at 100% with no crashes for the first time since I got my Pro today.

Looks like we HAVE to get a software update soon

So, last night this didn't happen. Before charging I turned off backup to iCloud. what's interesting is that this morning I had to re-enter my iCloud password. Is it possible something with iCloud software is going wrong and crashing the iPad pro?

NO problems this morning so far. Charged 100% over night and started right up. Did nothing different. Used the charging cord that came wit it. Will let you know as day goes by If I have any more issues. so far so good.

until now, i don't have that problem with my pro (128GB, WIFI/LTE). I configured it as a new device and did not restored it from a backup. And i live in a country with 230V AC, if that makes a difference.

How do you do the hard reset? My brand new iPad Pro (I am in the UK) just froze after charging and Apple are saying return it - they hadn't heard of this problem before - obviously there are major faults!

Press and hold down the home button on the front of the device at the same time you press and hold down the on/off button. Keep holding until the apple appears and then release. Could take up to 10-12 seconds

I am worried that if it is a hardware issue I will have difficulty returning the unit. Does anybody know what the return policy is? I'm not sure if it is worth waiting out until they figure out a solution.

I just stumbled across this forum while searching for a supposed firmware update for the iPad pro. (I received notification of this...) I have an iPad Pro (128gb WIFI + cellular in a Logitech Create keyboard/case, active on AT&T's network as well as WIFI), and I haven't had the slightest indication of what people here are reporting. I charge it every night using the charging block it came with, but with the lightning cable from my iPad Air 2. The cable that came with the IPP is on my iMac and hasn't been used since I set it up from the backup of my iPad Air 2 on 11/12. I don't know if I'm just fortunate, it's the cable or some other reason, but I hope that doesn't change. By the way, I haven't found or installed the iOS 9.2 beta.