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Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.

Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.

I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

629 replies

Cary A

Level 1

8 points

Nov 20, 2015 11:44 AM in response to darkfire.shadows

Good hear that folks are talking about this issue. I ran into this today-will try the beta and see if it works. Thanks all!

hardyjc

Level 1

0 points

Nov 20, 2015 11:45 AM in response to kennethfromcaledon

Definitely NOT the new cable. I have been using a cable from previous iphone/ipad and it still locks up.

HenryFSU

Level 1

9 points

Nov 20, 2015 11:48 AM in response to hardyjc

Enable "Hey Siri". That is the fix.

mr23648

Level 1

13 points

Nov 20, 2015 1:17 PM in response to darkfire.shadows

Apple has acknowledged an issue and is investigating. If your iPad Pro stops responding and the screen is black - Apple Support

VALarryM

Level 1

8 points

Nov 20, 2015 3:48 PM in response to darkfire.shadows

Problem resolved for me when I downloaded and installed the Public Beta IOS 9.2. This tells me that the 9.2 update will resolve the problem when it is released which will hopefully be VERY SOON!!

Other than this I am loving the iPad Pro WIFI 128 GB!

Nov 20, 2015 4:11 PM in response to darkfire.shadows

I had the exact same problem with the iPad Pro: it died on me.

I got my new iPad Pro last night, and I configured it, etc., and set it to recharge before going to bed. When I got up this morning, it was absolutely — completely, completely, completely — dead. (And, I could not get it to restart no matter what I did.)

I had it for less than 9 hours.

I took it back for a refund because I thought it was a lemon. And, when I did, they were all out of the iPad Pro 128gb model that I wanted. Arggggh.

However, I had no idea that anyone else was having "issues" with theirs as well.

HenryFSU

Level 1

9 points

Nov 20, 2015 4:21 PM in response to DanielDavid

Sad that no one in the store told you this. I'm certain someone there has heard about this a million times

Nov 20, 2015 4:48 PM in response to darkfire.shadows

To solve the charging issue,hold home and power buttons together until Apple appears,about 15 seconds.

Then go to settings,iCloud,backup,then back up manually,

I did this and have had no problems since.

Musiq37

Level 1

14 points

Nov 20, 2015 5:23 PM in response to DanielDavid

I Finally got my iPad pro last night. I have the 128gab gold wifi/cell model. When I turn it on for the first time I loaded up as a new install no back up. I also had Siri on and everything. The only thing I didn't do is use the charger and cable that came with it. I use the charger and cable that came with my iPad Air 2. Charged all night and this morning it turn on without any problems. I been using it for about a few hours then I am going to put it back on the charger to see if I have any problems tomorrow . Hope not. I will be getting Apple care for this iPad Just in case but for now I be testing it. Hope this helps out to anybody that having the blackout problem.

Nov 20, 2015 5:34 PM in response to gsdee

I bought iPad Pro last monday (Atlantis Nantes Apple Store - France )

I got "black screen" as well by the end of first charging, next morning !

I contacted European support platform in Ireland to report !

And since.... not anymore....

Crossing fingers !

I had as well more annoying problem related here: iPad Pro problem with number "4" key

Waiting for IOS update !

Graeme S

Level 1

10 points

Nov 21, 2015 1:36 AM in response to darkfire.shadows

I Purchased a 128gb iPad Pro last week, every time it's been on charge to 100% it needs to be reset which is a pain. Has there been any official (or unofficial) comment from Apple yet?

Nov 21, 2015 1:40 AM in response to Graeme S

They do: If your iPad Pro stops responding and the screen is black - Apple Support

Nov 21, 2015 1:44 AM in response to Madbuster

Same problem here in Austria with the iPad Pro.

Nov 21, 2015 1:48 AM in response to Ilovenaples

I do have the backup setting on manually, but I got the problem with the starting when I charge the ipad too.

Nov 21, 2015 1:49 AM in response to lisalatzi

Hoping they'll fix the problems in the next update !

For the ones who can read french: http://www.igen.fr/ipad/2015/11/ipad-pro-ne-repondant-plus-apple-enquete-93876

Ipad Pro shuts off while charging and requires a hard reset to turn on