Kosmic_Kayy

Q: Crash & Restart (Specs Included)

Hello,


Here are my following specs:

 

  • MacBook Pro (15-inch, 2.53GHz, Mid 2009)
  • Processor 2.53 GHz Intel Core 2 Duo
  • Memory 8 GB 1067 MHz DDR3
  • Graphics NVIDIA GeForce 9400M 256 MB
  • Storage Capacity 500 GB


After updating to El Capitan. My laptop has been crashing & restarting. I have replaced my optical drive & increased the RAM in the past (a year ago) and has been working perfectly fine until, I have updated to El Capitan.

 

Please help.

 

Thanks in advance.

Posted on Dec 21, 2015 4:26 PM

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Q: Crash & Restart (Specs Included)

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  • by pinkstones,

    pinkstones pinkstones Dec 21, 2015 4:30 PM in response to Kosmic_Kayy
    Level 5 (4,209 points)
    Safari
    Dec 21, 2015 4:30 PM in response to Kosmic_Kayy

    Please go to http://www.etresoft.com/etrecheck — download and run EtreCheck, copying the status report to paste here.  It'll show us what is currently on your system, and if there's anything causing the crashes you're experiencing, we'll see it and hopefully be able to advise you on how to fix it.

  • by BobHarris,

    BobHarris BobHarris Dec 21, 2015 5:34 PM in response to Kosmic_Kayy
    Level 6 (19,662 points)
    Mac OS X
    Dec 21, 2015 5:34 PM in response to Kosmic_Kayy

    Please post the panic report

    Kernel Panic reports

    <http://support.apple.com/kb/ht2546>

    <https://support.apple.com/en-us/HT201753>

     

    After that, in a separate reply, please post the EtreCheck output as requested by

  • by Linc Davis,

    Linc Davis Linc Davis Dec 21, 2015 6:42 PM in response to Kosmic_Kayy
    Level 10 (208,037 points)
    Applications
    Dec 21, 2015 6:42 PM in response to Kosmic_Kayy

    If you're getting kernel panics, the relevant information is in the panic reports. Nowhere else.

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Kosmic_Kayy,

    Kosmic_Kayy Kosmic_Kayy Dec 22, 2015 12:00 AM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Dec 22, 2015 12:00 AM in response to Linc Davis

    Hello,

     

    I have followed the instructions but no report that starts with kernel and ends with panic is anywhere to be found. I have even used the search option to look for the word .panic but it doesn't exist in any of the available reports in System Diagnostics Report.

     

    Regards,

  • by Kosmic_Kayy,

    Kosmic_Kayy Kosmic_Kayy Dec 22, 2015 12:02 AM in response to pinkstones
    Level 1 (4 points)
    Desktops
    Dec 22, 2015 12:02 AM in response to pinkstones

    The following requested report.

    EtreCheck version: 2.6.6 (226)

    Report generated 12/22/15, 11:45 AM

    Runtime 2:04

    Download EtreCheck from http://etrecheck.com

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: (What does this mean?)

        MacBook Pro (15-inch, 2.53GHz, Mid 2009)

        [Click for Technical Specifications]

        [Click for User Guide]

        MacBook Pro - model: MacBookPro5,4

        1 2.53 GHz Intel Core 2 Duo CPU: 2-core

        8 GB RAM Upgradeable

        [Click for upgrade instructions]

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 545 - SN = W03381H1YBWZA

     

    Video Information: (What does this mean?)

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1440 x 900

     

    System Software: (What does this mean?)

        OS X El Capitan 10.11.2 (15C50) - Time since boot: about 8 hours

     

    Disk Information: (What does this mean?)

        ST500LM001-1EL162 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Mac HD (disk0s2) / : 499.25 GB (219.92 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-ST DVDRW  GS23NR   ()

     

    USB Information: (What does this mean?)

        Apple Inc. Built-in iSight

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

     

    Gatekeeper: (What does this mean?)

        Mac App Store and identified developers

     

    Kernel Extensions: (What does this mean?)

            /Library/Application Support/MacKeeper/AntiVirus.app

        [not loaded]    net.kromtech.kext.AVKauth (2.3.9 - SDK 10.10) [Click for support]

        [not loaded]    net.kromtech.kext.Firewall (2.3.9 - SDK 10.10) [Click for support]

     

            /Library/Extensions

        [not loaded]    com.caiaq.driver.NIUSBAudio2DJDriver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBAudio4DJDriver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorAudio2Driver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorKontrolX1Driver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.rane.driver.sl4.10.6 (1.0.3f1 - SDK 10.6) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.native-instruments.driver.NIUSBDeviceHelper (1.0.8) [Click for support]

        [not loaded]    com.steelseries.ssenext.driver (0.80 - SDK 10.8) [Click for support]

        [not loaded]    jp.co.pioneer.driver.DJM-2000Audio (1.1.0) [Click for support]

     

    Launch Agents: (What does this mean?)

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

        [loaded]    com.steelseries.SSENext.plist [Click for support]

     

    Launch Daemons: (What does this mean?)

        [loaded]    com.adobe.SC.FPFeedbackService-1.0.plist [Click for support]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [running]    com.mackeeper.AntiVirus.plist [Click for support]

        [running]    com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [running]    com.rane.sl4.daemon.plist [Click for support]

        [failed]    com.spotflux.Spotflux.tun.plist [Click for support]

     

    User Launch Agents: (What does this mean?)

        [loaded]    com.bittorrent.BitTorrent.plist [Click for support]

        [running]    com.mackeeper.MacKeeper.Helper.plist [Click for support]

        [failed]    net.tunnelblick.tunnelblick.LaunchAtLogin.plist [Click for support] [Click for details]

     

    User Login Items: (What does this mean?)

        NIHardwareAgent    Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

     

    Other Apps: (What does this mean?)

        [running]    com.apple.xpc.launchd.oneshot.0x10000005.EtreCheck

        [loaded]    com.mackeeper.MacKeeper.service.clean

        [running]    com.native-instruments.NIHardwareService.92832

     

    Internet Plug-ins: (What does this mean?)

        FlashPlayer-10.6: Version: 20.0.0.235 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        Flash Player: Version: 20.0.0.235 - SDK 10.6 [Click for support]

        iPhotoPhotocast: Version: 7.0 - SDK 10.8

        JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

        Default Browser: Version: 601 - SDK 10.11

     

    Safari Extensions: (What does this mean?)

        Adblock Plus

     

    3rd Party Preference Panes: (What does this mean?)

        DJM-2000Setup  [Click for support]

        Flash Player  [Click for support]

        Java  [Click for support]

        Native Instruments USB Audio  [Click for support]

        SL 4 Audio Control Panel  [Click for support]

     

    Time Machine: (What does this mean?)

        Time Machine not configured!

     

    Top Processes by CPU: (What does this mean?)

           120%    mdworker(8)

             4%    WindowServer

             2%    kernel_task

             1%    fontd

             0%    askpermissiond

     

    Top Processes by Memory: (What does this mean?)

        733 MB    kernel_task

        475 MB    com.apple.WebKit.WebContent(3)

        295 MB    AntiVirus

        279 MB    Safari

        131 MB    mds_stores

     

    Virtual Memory Information: (What does this mean?)

        4.15 GB    Free RAM

        4.10 GB    Used RAM (1.25 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: (What does this mean?)

        Dec 22, 2015, 03:05:19 AM    Self test - passed

  • by Kosmic_Kayy,

    Kosmic_Kayy Kosmic_Kayy Dec 22, 2015 12:04 AM in response to BobHarris
    Level 1 (4 points)
    Desktops
    Dec 22, 2015 12:04 AM in response to BobHarris

    Hello,

     

    I have followed instructions and did not find the kernel panic reports.

     

    Regards

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Dec 22, 2015 3:37 AM in response to Kosmic_Kayy
    Level 6 (12,637 points)
    Mac OS X
    Dec 22, 2015 3:37 AM in response to Kosmic_Kayy

    You have the crapware "MacKeeper" - thorougly uninstall it. You should probably do a clean install of the system.

    Always stay away from that scam crapware.

  • by pinkstones,

    pinkstones pinkstones Dec 22, 2015 3:43 AM in response to Kosmic_Kayy
    Level 5 (4,209 points)
    Safari
    Dec 22, 2015 3:43 AM in response to Kosmic_Kayy

    For the love of all that his holy, please, please, PLEASE remove MacKeeper.  How your computer even functions with that fraudulent piece of garbage on it is a miracle.  Make sure you uninstall it according to the developer's instructions.  That's how you avoid bits and pieces of it left on your hard drive.

  • by Kosmic_Kayy,

    Kosmic_Kayy Kosmic_Kayy Dec 22, 2015 4:37 AM in response to Kosmic_Kayy
    Level 1 (4 points)
    Desktops
    Dec 22, 2015 4:37 AM in response to Kosmic_Kayy

    Hey guys,

     

    I think you are conflicting Mac Defender with Mac Keeper. I have been using MacKeeper for a very long time and I have never encountered any issues until I upgraded to El Capitan.

     

    Please elaborate on why Mac Keeper is a problem, as what I understand that people confuse Mac Defender, which is the actual spam ware with Mac Keeper.

     

    Regards,

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Dec 22, 2015 5:03 AM in response to Kosmic_Kayy
    Level 6 (12,637 points)
    Mac OS X
    Dec 22, 2015 5:03 AM in response to Kosmic_Kayy

    I am not confusing - MacKeeper's case is notorious.

    Their developers have been convicted in a user class action.

    It is an abusive, intrusive software scam that no sane user should install on their macs.

     

    Here a few reports on the rather talked about class action:

     

    http://appleinsider.com/articles/15/08/10/mackeeper-to-pay-out-2m-in-proposed-cl ass-action-settlement

    http://www.macrumors.com/2015/08/10/mackeeper-refund-settlement/

  • by Linc Davis,

    Linc Davis Linc Davis Dec 22, 2015 5:59 AM in response to Kosmic_Kayy
    Level 10 (208,037 points)
    Applications
    Dec 22, 2015 5:59 AM in response to Kosmic_Kayy

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy a particular line of text to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

    exec bash

    and press return. Then paste the script again.

    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

    12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    ______________________________________________________________

    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by BobHarris,

    BobHarris BobHarris Dec 22, 2015 6:20 AM in response to Luis Sequeira1
    Level 6 (19,662 points)
    Mac OS X
    Dec 22, 2015 6:20 AM in response to Luis Sequeira1

    Don't for forget

    <http://www.macrumors.com/2015/12/14/mackeeper-data-leak/>

     

    your Mac does not need Anti-virus, Mac cleaners, nor memory cleaners.  These products do not protect OS X, and they actively interfere with its normal operation.

     

    Over and over again, there are reports in these forums where this class of products has causes kernel panics, system slowness, network connection issues, etc...  The members of this forum that frequently contribute are not fans of any of these products.

     

    With respect to your system crash, any one of the following are suspect, simply because they are OS X kernel extensions

    Kernel Extensions: (What does this mean?)

            /Library/Application Support/MacKeeper/AntiVirus.app

        [not loaded]    net.kromtech.kext.AVKauth (2.3.9 - SDK 10.10) [Click for support]

        [not loaded]    net.kromtech.kext.Firewall (2.3.9 - SDK 10.10) [Click for support]

     

            /Library/Extensions

        [not loaded]    com.caiaq.driver.NIUSBAudio2DJDriver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBAudio4DJDriver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorAudio2Driver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorKontrolX1Driver (2.8.0 - SDK 10.9) [Click for support]

        [not loaded]    com.rane.driver.sl4.10.6 (1.0.3f1 - SDK 10.6) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.native-instruments.driver.NIUSBDeviceHelper (1.0.8) [Click for support]

        [not loaded]    com.steelseries.ssenext.driver (0.80 - SDK 10.8) [Click for support]

        [not loaded]    jp.co.pioneer.driver.DJM-2000Audio (1.1.0) [Click for support]

    Remove any of these that you are no longer use via the vendor's uninstall instructions.

     

    If you still using any of these for your work, then make sure you have a version that is compatible with El Capitan.

     

    If you are still having system crashes, then consider booting into Safe mode (as an experiment)

    <http://support.apple.com/kb/ht1564>

    This will NOT load any 3rd party kernel extensions, launch daemons, nor launch agents.  If your system still crashes, then it might not be software, but rather hardware.

     

    Did you upgrade your RAM ?  RAM upgrades have been known to cause problems.

     

    Also try removing any and all external devices, assuming you have anything plugged into your Mac.

     

    I am making guesses, because without a kernel panic report, it is just a guessing game.  Actually it is a guessing game WITH a kernel panic report, but there are clues in the report that help narrow down the suspects.

  • by pinkstones,

    pinkstones pinkstones Dec 22, 2015 6:37 AM in response to Kosmic_Kayy
    Level 5 (4,209 points)
    Safari
    Dec 22, 2015 6:37 AM in response to Kosmic_Kayy

    Kosmic_Kayy wrote:

     

    Hey guys,

     

    I think you are conflicting Mac Defender with Mac Keeper. I have been using MacKeeper for a very long time and I have never encountered any issues until I upgraded to El Capitan.

     

    Please elaborate on why Mac Keeper is a problem, as what I understand that people confuse Mac Defender, which is the actual spam ware with Mac Keeper.

     

    Regards,

     

    No one is confusing anything.  MacKeeper is garbage.  It's worse than garbage, it's insidious, fraudulent malware for all intents and purposes.  All you need to do is Google the class-action lawsuit that's been taken out against it for fraudulent businesses practices.  Why would you want something like that on your computer?  I really don't care how wonderful you think it is or how long you've used it.  It's no different than CleanMyMac or any other "maintenance" program that exists — their main purpose is to separate consumers from their money.  Macs don't need "cleaners," "optimizers," "refreshers," "organizers," or anything else of the like.  They don't need anti-virus programs, firewalls, or anything else like that either.  When you load your hard drive full of these extraneous third-party programs, you're just increasing the likelihood of something happening to your hard drive.

  • by Barney-15E,

    Barney-15E Barney-15E Dec 22, 2015 6:55 AM in response to Kosmic_Kayy
    Level 9 (50,788 points)
    Mac OS X
    Dec 22, 2015 6:55 AM in response to Kosmic_Kayy

    Given that you have a RANE audio product, this may provide some insight: RANE/Serato Hardware SL2 SL3 SL4 Core Audio Port Issue with El Capitan

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