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All replies
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Helpful answers
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Sep 17, 2016 9:40 PM in response to Ksilo Apelekitoby sberman,Here are two things to try:
1. Reset the iPhone. Hold the on/off and home buttons together for about 10 seconds until the Apple logo appears.
2. Is your storage full? Check Settings > General > Storage & iCloud Usage > Manage Storage and be certain you have absolutely no less than 10% of your iPhone's total storage free.
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Sep 17, 2016 9:47 PM in response to sbermanby Ksilo Apelekito,I Have a 64 gb phone with 40.55 gb Documents & data in use. What does this mean and how do i erase all these data?
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Sep 17, 2016 10:27 PM in response to Ksilo Apelekitoby sberman,There are two rows called "Manage Storage" under Settings > General > Storage & iCloud Usage.
Did you look at the "Manage Storage" row under "iCloud"? If so, look at the other row under "Storage".
Did you find "Documents & Data" in iTunes on your computer? If so, you did not follow the directions above. Don't look there.
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Sep 29, 2016 2:56 PM in response to Ksilo Apelekitoby binaryni,I have EXACTLY the same problem, after updating my iPhone 6 to iOS10!
And my new iPhone 7 also has the same problem!!!
Very frustrating!!!
Apple, please do something!
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Sep 29, 2016 3:02 PM in response to binaryniby binaryni,There are at least 5 posts reporting this same problem:
https://discussions.apple.com/thread/7671180
https://discussions.apple.com/thread/7666112
https://discussions.apple.com/thread/7671366
https://discussions.apple.com/thread/7681132
https://discussions.apple.com/thread/7679372
"Phone" App keeps crashing under iOS10, reboot, reset do not help.
Apple, please tell me you are gonna fix it in 10.0.3!!!
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Sep 29, 2016 4:57 PM in response to binaryniby binaryni,There seems to be a solution at "Phone" app freeze on iOS 10
Here is what I learned:
Basically, you need to go to Settings->Mail->Accounts->...
to disable the syncing of "Contacts" from those accounts.
The biggest culprit is Exchange server and Hotmail accounts.
Gmail accounts can also be the cause.
iCloud account should be fine.
It seems iOS10 has problem syncing Contacts from some of those servers.
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Oct 1, 2016 6:00 AM in response to binaryniby Meg St._Clair,binaryni wrote:
There seems to be a solution at "Phone" app freeze on iOS 10
Here is what I learned:
Basically, you need to go to Settings->Mail->Accounts->...
to disable the syncing of "Contacts" from those accounts.
The biggest culprit is Exchange server and Hotmail accounts.
Gmail accounts can also be the cause.
iCloud account should be fine.
It seems iOS10 has problem syncing Contacts from some of those servers.
No, it certainly doesn't have any problem syncing Goole contacts on my phone.
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Oct 1, 2016 7:43 AM in response to binaryniby Lawrence Finch,binaryni wrote:
There are at least 5 posts reporting this same problem:
WOW! FIVE POSTS. Out of a billion iPhones. Although probably only a couple of hundred million have been updated. So let's see: 5 / 200,000,000 = 0.000003 percent of users have reported this problem. Sound serious!
Neither my iPhone nor my iPad have exhibited this problem syncing MS Exchange contacts or iCloud contacts. It would probably be much more useful in solving your problem to troubleshoot what is wrong on your phone rather than wait for Apple to fix something that is not generically broken.
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Oct 1, 2016 12:13 PM in response to sbermanby Ksilo Apelekito,I Know where to find it. But this doesnt solve the problem. How do i erase all that data? And please dont tell me to erase the applications and install them again. Even if i add their megabytes of data it doesnt get to 40,5gb.
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Oct 1, 2016 1:57 PM in response to Ksilo Apelekitoby Meg St._Clair,Unexplained storage use is often the result of a corrupted database. I'd recommend backing the phone up using iTunes (encrypted if you have Health data you want to save) then restore the phone from the back up. That will often solve the issue. If it doesn't, you'll need to restore the device as new and then add your apps and personal data back.
Note: this is an issue that has cropped up since the iPhone launched. It has nothing to do with iOS 10.
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Oct 2, 2016 6:45 PM in response to Meg St._Clairby binaryni,Possible. But that's what some people reported.
In my case, disabling the contact syncing of my 2 hotmail accounts immediately solved the problem.
I'm still enabling that with the 2 Google accounts.
The "Phone" app has not freezed in the last 4 days! What a relief!
This is just my case.
We can't rule out maybe some people have trouble with Google accounts.
Just like some people are saying Exchange server are working fine with them.
It probably depends on many other factors, such as carrier, location etc.