ios 10 destroyed my iPhone

WOW! FIVE POSTS. Out of a billion iPhones. Although probably only a couple of hundred million have been updated. So let's see: 5 / 200,000,000 = 0.000003 percent of users have reported this problem. Sound serious!

Neither my iPhone nor my iPad have exhibited this problem syncing MS Exchange contacts or iCloud contacts. It would probably be much more useful in solving your problem to troubleshoot what is wrong on your phone rather than wait for Apple to fix something that is not generically broken.

Mr Finch, with all due respect to your fuzzy statistics, for those of us in your 0.000003 percent with a destroyed phone, the fact that we are part of a tiny percentage doesn't lessen the pain of having our phone TOTALLY DEAD because Apple released a software update with a major glitch. I use my phone for business. I guess I should back it up every day, but haven't. Apple's error is going to cost me both major time and money!

Since this thread was originally written, it was the initial release of iOS 10. There have been 3 dot, and several minor releases of iOS since that time.

If you have experienced a problem with your individual phone, then you need to troubleshoot your device, and not worry about what others have reported. No one that I know has experienced problems with any version of iOS 10, but I am not saying that others haven't, but it isn't an iOS problem, it is an individual phone problem.

If you use your phone for business and you feel this would cost you, then why do not not backup the device daily. iCloud provides you the ability to do that after only setting it up one time. It requires no other action on your part except to plug the device into power to charge. Something I'm guessing that you do every day. Standard user troubleshooting steps include restart, reset, restore from backup, restore to factory; testing after each step. After that, you would make an appointment at the Genius Bar of the nearest Apple store for service.

Here are two things to try:

1. Reset the iPhone. Hold the on/off and home buttons together for about 10 seconds until the Apple logo appears.

2. Is your storage full? Check Settings > General > Storage & iCloud Usage > Manage Storage and be certain you have absolutely no less than 10% of your iPhone's total storage free.

There are two rows called "Manage Storage" under Settings > General > Storage & iCloud Usage.

Did you look at the "Manage Storage" row under "iCloud"? If so, look at the other row under "Storage".

Did you find "Documents & Data" in iTunes on your computer? If so, you did not follow the directions above. Don't look there.

I have EXACTLY the same problem, after updating my iPhone 6 to iOS10!

And my new iPhone 7 also has the same problem!!!

Very frustrating!!!

Apple, please do something!

There are at least 5 posts reporting this same problem:

https://discussions.apple.com/thread/7671180

https://discussions.apple.com/thread/7666112

https://discussions.apple.com/thread/7671366

https://discussions.apple.com/thread/7681132

https://discussions.apple.com/thread/7679372

"Phone" App keeps crashing under iOS10, reboot, reset do not help.

Apple, please tell me you are gonna fix it in 10.0.3!!!

There seems to be a solution at "Phone" app freeze on iOS 10

Here is what I learned:

Basically, you need to go to Settings->Mail->Accounts->...

to disable the syncing of "Contacts" from those accounts.

The biggest culprit is Exchange server and Hotmail accounts.

Gmail accounts can also be the cause.

iCloud account should be fine.

It seems iOS10 has problem syncing Contacts from some of those servers.

binaryni wrote:

There seems to be a solution at "Phone" app freeze on iOS 10

Here is what I learned:

Basically, you need to go to Settings->Mail->Accounts->...

to disable the syncing of "Contacts" from those accounts.

The biggest culprit is Exchange server and Hotmail accounts.

Gmail accounts can also be the cause.

iCloud account should be fine.

It seems iOS10 has problem syncing Contacts from some of those servers.

No, it certainly doesn't have any problem syncing Goole contacts on my phone.

binaryni wrote:

There are at least 5 posts reporting this same problem:

WOW! FIVE POSTS. Out of a billion iPhones. Although probably only a couple of hundred million have been updated. So let's see: 5 / 200,000,000 = 0.000003 percent of users have reported this problem. Sound serious!

Neither my iPhone nor my iPad have exhibited this problem syncing MS Exchange contacts or iCloud contacts. It would probably be much more useful in solving your problem to troubleshoot what is wrong on your phone rather than wait for Apple to fix something that is not generically broken.

Unexplained storage use is often the result of a corrupted database. I'd recommend backing the phone up using iTunes (encrypted if you have Health data you want to save) then restore the phone from the back up. That will often solve the issue. If it doesn't, you'll need to restore the device as new and then add your apps and personal data back.

Note: this is an issue that has cropped up since the iPhone launched. It has nothing to do with iOS 10.

Possible. But that's what some people reported.

In my case, disabling the contact syncing of my 2 hotmail accounts immediately solved the problem.

I'm still enabling that with the 2 Google accounts.

The "Phone" app has not freezed in the last 4 days! What a relief!

This is just my case.

We can't rule out maybe some people have trouble with Google accounts.

Just like some people are saying Exchange server are working fine with them.

It probably depends on many other factors, such as carrier, location etc.

I had the same issue with iOS 10.0.2 on an iPhone 6s. It began with the latest 10.0.2 update, not with the initial upgrade from iOS 9 to iOS 10 (either that or I simply didn't notice it until 10.0.2).

Symptoms:

After the Phone App is inactive for more than 1 hour, launching the Phone App will cause it to hang and eventually crash (just closes) after a varying amount of time in "hung" state. During the time the Phone App is hung, no touches register within the App. The home button still functions and app switching works as expected, but until the Phone App is terminated or times out, it remains unresponsive.

Research:

I've spend some time researching this issue and after reading a bunch of comments on this thread even considered a full factory reset. Instead, however, I decided to do the work of an iterative approach of testing to see if the issue is actually related to the Contacts App than the Phone App itself. To do this, I went into Settings->Mail, Settings->Facebook, Settings-iCloud and for each Synced account turned off Contacts Sync and then opted to delete the contacts form the phone. I then open the Contacts App and ensure there are no contacts shown. Essentially now the iPhone's Phone App history just showed numbers without any names. Same goes for the iMessage App. I then re-tested to see if the issue with the Phone App freezing would recur and it did not.

I waited 3 days and rebooted my phone several times to ensure that the Phone App freezing issue would not return and with all contact sync accounts removed and the Contacts App completely empty, the Phone App did not exhibit freezing a single time over the 3 day period.

I then slowly re-enabled each synced contacts account one account at a time.

Resolution:

After re-enabling contact sync for each account one at a time, I found that after re-adding contact sync on an outlook.com mail account, the issue with my Phone App freezing returned. Therefore I am tentatively concluding that either the issue is related to Outlook.com account Contacts syncing or more specifically a perhaps malformed contact part of my Outlook.com account. I am currently testing my iPhone with contact Sync for the outlook.com account disabled and have not seen the Phone App freezing issue.

Hope it helps,

David V.

TLDR: Try disabling just contact sync on each of your synced accounts one at a time and re-enable one at a time slowly to find the account that may be causing the issue.

I can Confirm that these issues are with the New IOS 10 Updates as I am having freezing issues on most apps and writing a text has become a huge task now on my iPhone 5. I can confirm this as I rolled back from IOS 10 to IOS 9 and everything was working perfect the way it use to be but unfortunately for me the latest backup at the time was made on IOS 10 which cannot be restored on IOS 9 so I had no other choice and had to upgrade back up to IOS 10 and put up with all the glitches, freezes and errors which came back straight away as soon as I updated it . APPLE should own up to the mistake and stop wasting the communities time on making up excuses of what it could be and giving out solutions which don't work and waste everyone's time and should instead devote all that time in fixing IOS 10. 😠 They don't make em like they use to.