You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone, email, message apps freeze on ios10

Is there a feedback place for iOS 10 somewhere and are others having this issue?


I have reset my phone and closed apps and rebooted, but regularly my phone will freeze when replying to messages and emails or when trying to make a call. It's very frustrating. I have an iPhone 6, 64gb with 50% free space.

iPhone 6, iOS 10

Posted on Sep 22, 2016 8:18 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2016 1:04 PM

I have this exact issue too, on both iPhone 6 and 7, very very frustrating!

The Phone app crashes 10+ times a day.

latest iOS 10.0.2 update doee NOT help. 😟

9 replies

Sep 29, 2016 4:15 PM in response to binaryni

There are at least 5 posts reporting this same problem:

https://discussions.apple.com/thread/7671180

https://discussions.apple.com/thread/7666112

https://discussions.apple.com/thread/7671366

https://discussions.apple.com/thread/7681132

https://discussions.apple.com/thread/7679372

"Phone" App keeps crashing under iOS10, reboot, reset do not help.

Apple, please tell me you are gonna fix it in 10.0.3!!!

Sep 29, 2016 5:13 PM in response to binaryni

There seems to be a solution at "Phone" app freeze on iOS 10

Here is what I learned:

Basically, you need to go to Settings->Mail->Accounts->...

to disable the syncing of "Contacts" from those accounts.

The biggest culprit is Exchange server and Hotmail accounts.

Gmail accounts can also be the cause.

iCloud account should be fine.


It seems iOS10 has problem syncing Contacts from some of those servers.

Phone, email, message apps freeze on ios10

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.