Problem Bootcamp Windows 10 & Bluetooth

Hello,


on my new iMac Pro Windows 10 created with Bootcamp, Bluetooth does not function anymore.

The problem is, that the original iMac Pro Magic Keyboard and the also original Magic Mouse 2 seems to pair but they get no connection ( keyboard + mouse no response ).


Before i had updated to MacOS 10.13.3 everything went well, both, keyboard and mouse were okay.


Reinstalling the Bootcamp Windows drivers does not have any success, same problem as before.



Any suggestions wether the Bluetooth problem has to due with the MacOS update and therefore the newly installed Windows drivers are also corrupted ?



Many thanks in advance ...


Klaus

Posted on Jan 27, 2018 4:37 AM

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Question marked as Top-ranking reply

Posted on May 25, 2018 5:51 PM

Can you try the following please for me please? It solved my issue where the trackpad and keyboard worked for a little while, then stopped responded despite the deviced being listed as 'paired' and connected.


In Windows, go into Control Panel > Device Manager, then expand the Bluetooth (you can also type 'Device Manager' in search and launch it that way).


Find 'Bluetooth Radio' and go into properties, then go into 'Power Management'.


Uncheck the box that says 'Allow the computer to turn off this device to save power' and click OK.


You may need to reboot to get the devices working properly again, then it should be fixed.


I hope this helps.

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147 replies

Apr 11, 2018 7:00 AM in response to csteelooper

csteelooper wrote:


I’d actually prefer doing it through the registry, as long as a first-party (i.e Apple/Microsoft) solution isn’t there. I’d rather not install all kinds of third-party stuff to accomplish just this one goal… I actually am amazed that it’s not just part of the Mouse settings in either the Settings app or the Control Panel. That’s where you do stuff such as setting tracking speed, double clicking speed and button assignment. So why isn’t “inverse scrolling” part of those settings? Beats me… But as long as it isn’t the case (either by default or through an updated driver) I’d prefer using the Registry Editor to accomplish it. Been doing loads of stuff that way since day one, so this won’t hold me back…

I agree with you, but I'm not saying it should hold you (or anyone else) back, I'm just saying users shouldn't have to make reg changes to get basic pointer device functionality.

Apr 11, 2018 7:43 AM in response to Loner T

Sorry, but again, I have to disagree with you on all counts!

Simply not true to say that there is nothing significant in the BC panel except OS switching. There are options for Tap to Click, Dragging, Drag Lock, Secondary Tap and Secondary Click on the Trackpad. It would take very little for Apple to add in the Invert Scrolling feature that we are talking about.

Regarding the 5%, I am very glad that developers don't adopt your suggested attitude towards the Mac in general, as its market share isn't much more than that! We would have no apps, no games, and no MS stuff like Office for Mac.

Regarding your 2nd point, of course, I installed a Windows update that fixed this particular incompatibility. That was clearly MS responsibility, but with respect to what we are actually talking about, i.e. missing features from Apple Bootcamp Control Panel, that is 100% down to Apple to implement. It is their hardware, and their software panel.

Apr 11, 2018 8:14 AM in response to igmackenzie

igmackenzie wrote:


Simply not true to say that there is nothing significant in the BC panel except OS switching. There are options for Tap to Click, Dragging, Drag Lock, Secondary Tap and Secondary Click on the Trackpad. It would take very little for Apple to add in the Invert Scrolling feature that we are talking about.

As I said earlier, the PID/VID of a device can be used to add all these to the native Mouse Control Panel. BC invented this because Windows could not accommodate it.

igmackenzie wrote:


Regarding the 5%, I am very glad that developers don't adopt your suggested attitude towards the Mac in general, as its market share isn't much more than that! We would have no apps, no games, and no MS stuff like Office for Mac.

And you are also in the same 5%. You are the 1% of the 5% running BC/Windows. M$ was forced to take parts of the Office Suite to the Mac to avoid, Numbers/Pages/Keynote or OpenOffice taking over. There is, as of yet, no M$ Visio or Project on the Mac. Most the Gaming is still on Windows. Apple used to have some parity - Myst and many similar titles, but they are gone.


igmackenzie wrote:


Regarding your 2nd point, of course, I installed a Windows update that fixed this particular incompatibility. That was clearly MS responsibility, but with respect to what we are actually talking about, i.e. missing features from Apple Bootcamp Control Panel, that is 100% down to Apple to implement. It is their hardware, and their software panel.

See previous comment on PID/VID. Windows supports many VIDs in their OS. Apple is just another VID. For example, Broadcom BT/Wireless have nothing to do with Apple, neither does the AMD/nVidia GPU.


Apple will do custom development for hardware on their GPUs, especially AMD. nVidia is much better at drivers that works across many OSes.

Apr 11, 2018 8:48 AM in response to Loner T

Doesn't matter about PIDs, etc., it's Apple's hardware, and they should provide basic functionality in their control panel. A lot of it is there already, and making the change we are talking about is trivial. Would you tell Logitech (and other manufacturers) to stop producing their excellent pointing device control panels, and advise them that it's a MS issue to provide.

To stop Numbers/Pages/Keynote taking over? Are you kidding me? I think in the last 30 years of working in corporations and running my own business, that I have come across 1 person who produces stuff from Apple iWorks. It exists purely for die-hard Mac users for their own personal use.

With regard to gaming, I can presume you are not much of a gamer. Several companies like Feral, Aspyr bring many AAA titles to the Mac - albeit a bit later - and there are hundreds, if not thousands of Mac games on Steam. In fact, if Eagle Dynamics produced a Mac version of DCS, I would hardly have a need to boot into Windows at all.

I think your use of the - now rather dated - M$, probably is an indicator of where you stand. (That expression always brings a smile to my face considering Apple's attitude to $$!)

I have been a loyal Mac user for many years now, but that doesn't mean that I close my eyes to any constructive suggestions as to how Apple can improve. As they promote the dual booting nature of Macs, then they should provide support for some of the basic functions of their hardware like the Trackpad/Mouse control panel, and giving users AMD drivers that are not a year old. Just as well resources like bootcampdrivers.com and magicutilities exist.

Doesn't matter if Bootcamp users are 1% of the market - although I have no ides where you get that figure from - if you break any market down far enough, you come to small percentages. As an example, in my restaurant, we have approximately 20 main dishes, and 4 of those are vegetarian options. Approximately 1% of our sales are from vegetarian meals. I guess you would suggest that we only cater for the other 99%. We live in an inclusive world, fortunately.

Apr 11, 2018 9:09 AM in response to igmackenzie

I strongly agree with you igmackenzie


Apple is one of the biggest companies in the world with lots and lots of money and lots and lots of employees. It wouldn't be any hassle for them to maintain proper Bootcamp Drivers and Apps and working with Microsoft to solve any issues that may arise.


With Apple Software Update, all Bootcamp Drivers should be regularly updated and, what is most important, also AMD Drivers. It's ashaming that Apple only releases graphics drivers one time each year (if any) and that drivers are 1-year old AMD drivers. They could even permit (by supporting it on BCA on macOS) to install Bootcamp on the SSD portion of a Fusion Drive, because Fusion Drive is the most common setup of iMacs since (except iMac Pro) all stock iMac configurations that are bought at retailers come with Fusion Drive and not with only-SSD. But they don't


Why is it so difficult for them to produce a proper Bootcamp Control Panel with all requested functions and with a better UI?



About the Bluetooth problem reported on this post, can everybody confirm that the issues are fixed with the 112 update from Microsoft of April 10? I hope Windows 10 1803 / RS4 / Spring Creators Update already contains the fix when it is released this week.

Apr 11, 2018 9:39 AM in response to igmackenzie

igmackenzie wrote:


Doesn't matter about PIDs, etc., it's Apple's hardware, and they should provide basic functionality in their control panel. A lot of it is there already, and making the change we are talking about is trivial. Would you tell Logitech (and other manufacturers) to stop producing their excellent pointing device control panels, and advise them that it's a MS issue to provide.

Logitech produces drivers that are WHQL-certified. Apple OEMs drivers from Microsoft. There is a significant difference.


igmackenzie wrote:


To stop Numbers/Pages/Keynote taking over? Are you kidding me? I think in the last 30 years of working in corporations and running my own business, that I have come across 1 person who produces stuff from Apple iWorks. It exists purely for die-hard Mac users for their own personal use.

Corporations also issue Macs today, which they did not 10 years ago. I use a corporate Mac for all my work. I use the Unix side of Mac, which is unavailable on the Windows side. Cygwin and similar products do not scale and are slow. I use Windows when I need to, but do not allow anything other than security updates. If they break something, I have to provide my own fixes. At one point, Bill Gates was an investor in Apple under Jobs.


igmackenzie wrote:


With regard to gaming, I can presume you are not much of a gamer. Several companies like Feral, Aspyr bring many AAA titles to the Mac - albeit a bit later - and there are hundreds, if not thousands of Mac games on Steam.

Apple will also update their drivers - albeit a bit later. 😉 Gaming on a mobile GPU is painful on a Mac laptop. My son plays Steam games on a Mini circa 2011 (AMD 6630), and uses W7. I am not very fond of W10, as you can tell.


igmackenzie wrote:


In fact, if Eagle Dynamics produced a Mac version of DCS, I would hardly have a need to boot into Windows at all.

By the same token, ED should consider porting DCS to the Mac, based on your 1% vegetarian example, correct?


igmackenzie wrote:


I think your use of the - now rather dated - M$, probably is an indicator of where you stand. (That expression always brings a smile to my face considering Apple's attitude to $$!)

I have been a loyal Mac user for many years now, but that doesn't mean that I close my eyes to any constructive suggestions as to how Apple can improve. As they promote the dual booting nature of Macs, then they should provide support for some of the basic functions of their hardware like the Trackpad/Mouse control panel, and giving users AMD drivers that are not a year old. Just as well resources like bootcampdrivers.com and magicutilities exist.

The basic functions are supported, but not the esoteric ones, like Gestures, or many of the two-finger and three-finger touch features. This comes down to the definition of what is 'basic'.


igmackenzie wrote:


Doesn't matter if Bootcamp users are 1% of the market - although I have no ides where you get that figure from - if you break any market down far enough, you come to small percentages. As an example, in my restaurant, we have approximately 20 main dishes, and 4 of those are vegetarian options. Approximately 1% of our sales are from vegetarian meals. I guess you would suggest that we only cater for the other 99%. We live in an inclusive world, fortunately.

You provided and example of ED/DCS on Macs or lack thereof, and yet provide a contradictory example. If you want attract a specific clientele in your restaurant and the 99% can provide revenues to sustain the 1%, then Apple is doing the same, correct? This is not about inclusion/exclusion, but pure profit. Products get cut, because their Sales are no longer profitable. Apple is not the same as Paul Newman (https://www.newmansown.com/). 😉 It is laudable that you choose to cater to vegetarians, even if 1% traffic is all you get from them.

Apr 19, 2018 9:09 AM in response to czaharop

Yep, me too. I am behind on a software order I must deliver to a client and this is painful to me. I was so proud when I decided to buy the top of the line MacBook Pro in 2016, running both MacOS and Windows 10 native! I was talking to other Software Engineers about the benefits of doing that. Now I feel like I made a mistake. Who the heck must solve this? Apple? Microsoft? Came on, show some respect here!!!


When I restart in MacOS, I must plug both the Magic Trackpad 2 and the Magic Mouse 2 using the lightning cable to have the devices connect via Bluetooth. Honestly, I am filing childish with all this story.


Has anybody checked the new Microsoft Surface Book 2?

May 5, 2018 11:36 AM in response to klausfromlimburgerhof

Hi.


Lost the Magic Mouse 2 and Magic Trackpad 2 on my late 2015 27-inch iMac again today May 5th.


I've seen (and the same happen where it also didn't work on April before being misteriosly solved with the April Cummulative Update of Windows 10) that if you go to Windows Event Viewer -> System.... when you switch off and on your mouse for it to reconnect....a WARNING error gets logged: something about BTUSB and Windows rejecting a connection because the device hasn't established a proper encryption before connecting.


PLEASE CHECK IF THE SAME "BTUSB" ERROR POPS ON YOUR SYSTEMS


User uploaded file


User uploaded file


Here I attach a screenshot of the error that Windows logs each time it tries to reconnect to the Mouse or Trackpad.



Also.... about some minutes ago this popped-up on Windows Update:


User uploaded file


Installed it but the problem hasn't solved. Nothing changed.


Now Windows 1803 Update has popped-up on Windows Update..... I hope MM2 comes back to life after the update......

Jul 10, 2018 3:47 AM in response to aberdeanvalentin

aberdeanvalentin wrote:


Windows 10 1607 - Bluetooth connects after fresh installation instantly but loses connection as soon as you do not use devices for a short time - "solution" = Leave the bluetooth show devices window open and it works all the time

Check if BT/WiFi collaboration is enabled and Windows is not allowed to turn off the device to save power.


aberdeanvalentin wrote:


MBP 2017

On iMacs/Minis, the lack of BT is a worse problem than MBPs/MBAs. At least you have a MBP with a built-in trackpad/ketboard. 😉

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Problem Bootcamp Windows 10 & Bluetooth

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