Problem Bootcamp Windows 10 & Bluetooth

Hello,


on my new iMac Pro Windows 10 created with Bootcamp, Bluetooth does not function anymore.

The problem is, that the original iMac Pro Magic Keyboard and the also original Magic Mouse 2 seems to pair but they get no connection ( keyboard + mouse no response ).


Before i had updated to MacOS 10.13.3 everything went well, both, keyboard and mouse were okay.


Reinstalling the Bootcamp Windows drivers does not have any success, same problem as before.



Any suggestions wether the Bluetooth problem has to due with the MacOS update and therefore the newly installed Windows drivers are also corrupted ?



Many thanks in advance ...


Klaus

Posted on Jan 27, 2018 4:37 AM

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Posted on Jan 27, 2018 11:02 PM

Yep ... #metoo. I'm on an iMac Pro. Plugged in a hardwired keyboard and mouse and everything worked fine, but no bluetooth keyboard or Magic Mouse 2.


Interesting to note, I installed bootcamp from scratch yesterday. BT keyboard and Mouse worked fine after initial install, but problem started after I did the final Windows 10 update to version 1709. I'm pretty sure this is a driver issue ...

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Jan 27, 2018 11:02 PM in response to klausfromlimburgerhof

Yep ... #metoo. I'm on an iMac Pro. Plugged in a hardwired keyboard and mouse and everything worked fine, but no bluetooth keyboard or Magic Mouse 2.


Interesting to note, I installed bootcamp from scratch yesterday. BT keyboard and Mouse worked fine after initial install, but problem started after I did the final Windows 10 update to version 1709. I'm pretty sure this is a driver issue ...

Jan 30, 2018 9:11 AM in response to klausfromlimburgerhof

While it's not an iMac, I'm having the same problem on a 13-inch 2016 MacBook Pro (with Touchbar), which I run with an external display and Apple Bluetooth Keyboard at work. Running Windows 10 1703 (Creators Update), my Apple Bluetooth Keyboard was connected automatically without issue. After updating to 1709, the bluetooth keyboard will connect briefly, then loose connection (although it's listed as "connected" in Bluetooth Devices in Win10.


When running Win 10 1709 on late 2013 27" iMac, there is no issues.

Mar 18, 2018 11:06 PM in response to klausfromlimburgerhof

Fellow BootCamp users,

After days of back and fourth with the Apple Care support team and some software engineers, I've found that the issue is a Windows 10 Security update that renders Apple keyboard and mouse (and trackpad too) useless. The solution that was provided to me by Apple was to uninstall the affected security updates (they might be different to you since several Windows updates can be combined into a single package). Apple told me to uninstall "Security Update for Microsoft Windows KB4074588" However, KB4056892 is what did it for me. I've sent in several bug reports, with irrelevant responses like how to download the Windows Support files again. Its several weeks since I've known about this issue, please give feedback to Apple so that they can finally fix this issue with their drivers... Rolling back security software updates should never be the solution! Alas, it is. Kind regards.

Jan 31, 2018 8:35 AM in response to rehctelf

Has anyone yet been able to find a solution to the failure of the Apple Magic Mouse 2 to work in Windows 10. I have tried all sorts of trouble shooting in Windows 10, reinstalled the Magic Mouse 2 driver numerous times in Windows 10, etc. all to no avail. In Windows 10 an overlay saying "connected" comes up when I left click on the Magic Mouse 2, but the cursor never moves. Is this a Windows driver problem or an Apple driver problem? If it is a Windows driver problem, is there anyway to send feedback to Microsoft that their latest update broke the Magic Mouse 2 in Windows 10?


Tom

Feb 17, 2018 12:35 AM in response to klausfromlimburgerhof

Same for me. It happened after a recent Windows security update. If you remove the update, then the issue goes away. However, windows forces you to reinstall the update at some point so this isn't a permanent fix.


I plug in another Logitech mouse (has its own usb dongle) and that works. If I plug in my Apple keyboard with provided lighting cable it works. That's kind of my setup for now. Hope it gets fixed.


On iMac Pro 64 Vega.

Mar 19, 2018 5:35 AM in response to mrandyflores

February 13, 2018—KB4074588 (OS Build 16299.248) has

  • Improves and reduces conditions where certain Bluetooth keyboards drop keys during reconnection scenarios.
  • Corrects mouse delays for devices that incorrectly report the battery level status. (Is this the new BT LE/4.x causing issues?)


January 3, 2018—KB4056892 (OS Build 16299.192) has

Addresses issue where the touch keyboard doesn’t support the standard layout for 109 keyboards.


It is unlikely that Microsoft tested these updates on a Mac with Bootcamp Windows. 😉

Apr 2, 2018 11:02 PM in response to arcdrew

Unfortunately, I stumbled upon this thread just a little too late, which meant that I had already reinstalled Windows. Now ,y keyboard is working properly, even without having to apply @Andrew's solution, but there's no such luck with the mouse... It just will not connect. Prior to the reinstall, it kept trying and failing. Now Windows just says Paired, but the bloody thing won't connect. There's no button to force a try in the UI either, but that may be because the device has to actually initiate the connection; not the computer. Unfortunately, uninstalling the updates mentioned above will not work, simply because they were applied as part of a big ol' cumulative update, and therefore cannot be uninstalled separately... The big menace here is that the mouse actually did work before Windows started applying updates... If only my Mighty Mouse wouldn't have had such a ridiculously short wire, it would have been possible to use it instead of the Magic Mouse 2 in Windows (as a temporary measure, one hopes), but now it really isn't... It really is kind of a shame that Microsoft felt the need to forcefully disable the mouse (or at least that's how I feel), even though it works just fine. The same was the case under Windows, until a few weeks ago. I guess I can only hope for improvement on the Windows side for this (i.e. a new update set out to fix this)...

Apr 3, 2018 9:54 PM in response to paradise4u

Unfortunately, I stumbled upon this thread just a little too late, which meant that I had already reinstalled Windows. Now ,y keyboard is working properly, even without having to apply @Andrew's solution, but there's no such luck with the mouse... It just will not connect. Prior to the reinstall, it kept trying and failing. Now Windows just says Paired, but the bloody thing won't connect. There's no button to force a try in the UI either, but that may be because the device has to actually initiate the connection; not the computer. Unfortunately, uninstalling the updates mentioned above will not work, simply because they were applied as part of a big ol' cumulative update, and therefore cannot be uninstalled separately... The big menace here is that the mouse actually did work before Windows started applying updates... If only my Mighty Mouse wouldn't have had such a ridiculously short wire, it would have been possible to use it instead of the Magic Mouse 2 in Windows (as a temporary measure, one hopes), but now it really isn't... It really is kind of a shame that Microsoft felt the need to forcefully disable the mouse (or at least that's how I feel), even though it works just fine. The same was the case under Windows, until a few weeks ago. I guess I can only hope for improvement on the Windows side for this (i.e. a new update set out to fix this)...


Update 2018/04/02: After reinstalling Windows 10 twice (for which I use a fully automated image that contains every bit of boot camp related stuff one might need), I found that my situation is a bit quirkier still than what I describe above. The keyboard actually works fine until such a time as when I try to connect the mouse. After that, the keyboard goes into this connect/disconnect frenzy that it doesn’t want to come out of, even after restarting the system, with a full power-down in between.

The real problem here, then, seems to be the mouse. This is, in fact, true in more than one way. I can successfully use the keyboard when I attach the lightning cable; it’s just the bluetooth bit of things that makes matters complicated. As we all know, this workaround does not apply to the mouse, whereas it seems to be the instigator of the whole issue, at least on my end.


As for now, there is no real solution if you, like me, got the affected updates as part of a cumulated update. You see, the issue started when Microsoft released two updates which were meant to resolve bluetooth related issues (specifically bluetooth 4 and bluetooth 4 LE). Unfortunately, I can’t remember the exact knowledge base numbers for those. If you’ve been using Windows 10 quite extensively (i.e. before the cumulative update encompassing them got released), you may be able to remove the individual updates and then hiding them if they’re offered again (requires downloading a trouble shooter from Microsoft) so that they’re not reinstalled. However, if, like me, you got the affronting patches through the cumulative update of February (which brings the OS Build to 17.09) then you’re SOL. This is because you cannot uninstall the smaller updates mentioned above (since you never got them in the first place) and uninstalling the cumulative updates brings back a positive shedload of other issues you’d rather be without...


Those of you who’ve experienced success with older accessories, such as the Apple Wireless Keyboard: the issue seems to be caused by the bluetooth 4(/LE) preamble (part of the handshake). As the aforementioned devices do not use Bluetooth 4, this could be why they do work…


For the moment, the situation is out of our control. All we can do is wait for either a correcting update by Microsoft, or a bluetooth, mouse and keyboard driver update by Apple, so as to work around the issues presented by the security patches Microsoft released my Microsoft.

Apr 4, 2018 3:08 AM in response to csteelooper

For me, I see the same behaviour you are describing, but it's the Magic Trackpad 2 causing the problem, not the the mouse.

Magic Keyboard becomes erratic if the MT2 is switched on. Magic Mouse funnily enough works OK for me. If I boot into Windows with the MT2 just switched on, it causes it to need re-pairing when I go back into macOS.

My only solution is to keep the MT2 switched off whenever I boot into Windows.

All very, very frustrating. We need a fix, and soon!

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Problem Bootcamp Windows 10 & Bluetooth

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