Problem Bootcamp Windows 10 & Bluetooth

Hello,


on my new iMac Pro Windows 10 created with Bootcamp, Bluetooth does not function anymore.

The problem is, that the original iMac Pro Magic Keyboard and the also original Magic Mouse 2 seems to pair but they get no connection ( keyboard + mouse no response ).


Before i had updated to MacOS 10.13.3 everything went well, both, keyboard and mouse were okay.


Reinstalling the Bootcamp Windows drivers does not have any success, same problem as before.



Any suggestions wether the Bluetooth problem has to due with the MacOS update and therefore the newly installed Windows drivers are also corrupted ?



Many thanks in advance ...


Klaus

Posted on Jan 27, 2018 4:37 AM

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147 replies

Jan 31, 2018 8:35 AM in response to rehctelf

Has anyone yet been able to find a solution to the failure of the Apple Magic Mouse 2 to work in Windows 10. I have tried all sorts of trouble shooting in Windows 10, reinstalled the Magic Mouse 2 driver numerous times in Windows 10, etc. all to no avail. In Windows 10 an overlay saying "connected" comes up when I left click on the Magic Mouse 2, but the cursor never moves. Is this a Windows driver problem or an Apple driver problem? If it is a Windows driver problem, is there anyway to send feedback to Microsoft that their latest update broke the Magic Mouse 2 in Windows 10?


Tom

Feb 17, 2018 12:35 AM in response to klausfromlimburgerhof

Same for me. It happened after a recent Windows security update. If you remove the update, then the issue goes away. However, windows forces you to reinstall the update at some point so this isn't a permanent fix.


I plug in another Logitech mouse (has its own usb dongle) and that works. If I plug in my Apple keyboard with provided lighting cable it works. That's kind of my setup for now. Hope it gets fixed.


On iMac Pro 64 Vega.

Apr 2, 2018 11:02 PM in response to arcdrew

Unfortunately, I stumbled upon this thread just a little too late, which meant that I had already reinstalled Windows. Now ,y keyboard is working properly, even without having to apply @Andrew's solution, but there's no such luck with the mouse... It just will not connect. Prior to the reinstall, it kept trying and failing. Now Windows just says Paired, but the bloody thing won't connect. There's no button to force a try in the UI either, but that may be because the device has to actually initiate the connection; not the computer. Unfortunately, uninstalling the updates mentioned above will not work, simply because they were applied as part of a big ol' cumulative update, and therefore cannot be uninstalled separately... The big menace here is that the mouse actually did work before Windows started applying updates... If only my Mighty Mouse wouldn't have had such a ridiculously short wire, it would have been possible to use it instead of the Magic Mouse 2 in Windows (as a temporary measure, one hopes), but now it really isn't... It really is kind of a shame that Microsoft felt the need to forcefully disable the mouse (or at least that's how I feel), even though it works just fine. The same was the case under Windows, until a few weeks ago. I guess I can only hope for improvement on the Windows side for this (i.e. a new update set out to fix this)...

Apr 3, 2018 9:54 PM in response to paradise4u

Unfortunately, I stumbled upon this thread just a little too late, which meant that I had already reinstalled Windows. Now ,y keyboard is working properly, even without having to apply @Andrew's solution, but there's no such luck with the mouse... It just will not connect. Prior to the reinstall, it kept trying and failing. Now Windows just says Paired, but the bloody thing won't connect. There's no button to force a try in the UI either, but that may be because the device has to actually initiate the connection; not the computer. Unfortunately, uninstalling the updates mentioned above will not work, simply because they were applied as part of a big ol' cumulative update, and therefore cannot be uninstalled separately... The big menace here is that the mouse actually did work before Windows started applying updates... If only my Mighty Mouse wouldn't have had such a ridiculously short wire, it would have been possible to use it instead of the Magic Mouse 2 in Windows (as a temporary measure, one hopes), but now it really isn't... It really is kind of a shame that Microsoft felt the need to forcefully disable the mouse (or at least that's how I feel), even though it works just fine. The same was the case under Windows, until a few weeks ago. I guess I can only hope for improvement on the Windows side for this (i.e. a new update set out to fix this)...


Update 2018/04/02: After reinstalling Windows 10 twice (for which I use a fully automated image that contains every bit of boot camp related stuff one might need), I found that my situation is a bit quirkier still than what I describe above. The keyboard actually works fine until such a time as when I try to connect the mouse. After that, the keyboard goes into this connect/disconnect frenzy that it doesn’t want to come out of, even after restarting the system, with a full power-down in between.

The real problem here, then, seems to be the mouse. This is, in fact, true in more than one way. I can successfully use the keyboard when I attach the lightning cable; it’s just the bluetooth bit of things that makes matters complicated. As we all know, this workaround does not apply to the mouse, whereas it seems to be the instigator of the whole issue, at least on my end.


As for now, there is no real solution if you, like me, got the affected updates as part of a cumulated update. You see, the issue started when Microsoft released two updates which were meant to resolve bluetooth related issues (specifically bluetooth 4 and bluetooth 4 LE). Unfortunately, I can’t remember the exact knowledge base numbers for those. If you’ve been using Windows 10 quite extensively (i.e. before the cumulative update encompassing them got released), you may be able to remove the individual updates and then hiding them if they’re offered again (requires downloading a trouble shooter from Microsoft) so that they’re not reinstalled. However, if, like me, you got the affronting patches through the cumulative update of February (which brings the OS Build to 17.09) then you’re SOL. This is because you cannot uninstall the smaller updates mentioned above (since you never got them in the first place) and uninstalling the cumulative updates brings back a positive shedload of other issues you’d rather be without...


Those of you who’ve experienced success with older accessories, such as the Apple Wireless Keyboard: the issue seems to be caused by the bluetooth 4(/LE) preamble (part of the handshake). As the aforementioned devices do not use Bluetooth 4, this could be why they do work…


For the moment, the situation is out of our control. All we can do is wait for either a correcting update by Microsoft, or a bluetooth, mouse and keyboard driver update by Apple, so as to work around the issues presented by the security patches Microsoft released my Microsoft.

Apr 4, 2018 3:08 AM in response to csteelooper

For me, I see the same behaviour you are describing, but it's the Magic Trackpad 2 causing the problem, not the the mouse.

Magic Keyboard becomes erratic if the MT2 is switched on. Magic Mouse funnily enough works OK for me. If I boot into Windows with the MT2 just switched on, it causes it to need re-pairing when I go back into macOS.

My only solution is to keep the MT2 switched off whenever I boot into Windows.

All very, very frustrating. We need a fix, and soon!

Apr 4, 2018 3:31 AM in response to igmackenzie

Only the second generation of the Magic Mouse and Trackpad seem to be affected. The behaviour would confirm my suspicion of the problem lying with the preamble of devices that use the Bluetooth 4 (/LE) protocol, which occurs after a request is being made to connect to a (paired) device. I don't have to re-pair the device upon returning to MacOS, but a manual reconnect is necessary. This involves connecting the lightning cable and then disconnecting it.

I think I will be reinstalling Windows 10 and then get used to using different peripherals for the time being. However it may be, we DO need a quick fix, and whether Microsoft or Apple be the supplier of it, is of no real importance to me…

Apr 4, 2018 4:44 AM in response to igmackenzie

It’s definitely not always possible to uninstall the update causing this bug. There is another thread in the Appel Community forums that mentions two updates which could are the (likely) cause of the bug, but since then, Microsoft has rolled out a so-called cumulative update which includes the affected patches. Therefore, it isn’t always possible to uninstall these individually. This is especially true if you haven’t used Windows 10 for a long time, and only ever received the bigger cumulative update.


As for your other observation: it is definitely not a MacOS issue. the issue came about after Microsoft released a set of Windows updates in the course of February, which have since been included in the cumulative update I mentioned above (after applying this update, the build number of your Windows version would be 17.09). Unfortunately, it is almost never possible to uninstall cumulative updates, since doing so greatly increases the chance to further issues. What’s more, these cumulative updates also usually solve heaps of other bugs, which you wouldn’t want to “un-patch”, shall we say…



@Loner T: that’s about as much as I’ve discovered, along with many others… It would have been good for you to have read the entire discussion before posting your reply, as we’ve long since deduced that the problem lay with bluetooth 4(/LE) devices in particular. As you may know, the first generation Magic Mouse (the one that accepts AA-batteries) does not make use of Bluetooth 4(/LE), and is proven to work despite this bug in Windows 10.

As far as Apple devices are concerned, the first to make use of Bluetooth 4(/LE) are the second generation Magic Mouse, the Magic Keyboard and the Magic Trackpad. You can still use the latter two if you use them with a lightning cable (i.e. not wirelessly). For the Magic Mouse, this is not possible, since it isn’t possible to use it with a cable attached (which, in my opinion, is a major design flaw, but that’s a whole different story.

By the way, the bug does not necessarily affect Bluetooth 4(/LE) devices made by other manufacturers… As of present, it is known that Apple devices are affected, along with some others, but not nearly all of them.

Apr 4, 2018 5:28 AM in response to csteelooper

There was another thread I read that actually solved the issue. I forget the details exactly, so I will try to refind it and post a link. I was messing around with it after it was working and made it stop working.


The general steps were to update the mouse and keyboard driver to be generic apple wireless bluetooth mouses. If I remember correctly it was go to device manager --> update driver --> select from the list --> Choose apple --> wireless keyboard. Repeat for mouse.


The issue for me now is that Apple no longer appears as a "brand" when it used to. Not sure what I did after playing with various things trying to figure to root cause.


Anyway, I'll see if I can reinstall windows and start from scratch sometime next week.

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Problem Bootcamp Windows 10 & Bluetooth

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