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stars00 Author

Level 1

12 points

All Apple ipod touch battery indicator issue!

All ipod touch 6th generation with 11.2.5 have issues with battery indicator.

As someone else said in another apple discussions thread

"I have the same issue. It started when upgrading to iOS 11. Also when I restart my iPod it shows the battery indicator totally empty even though it was fully charged before restart. Then the Display dims out automatically to conserve the power. It takes few minutes for it to realize it is actually full and the indicator returns back to full. I don't know if Iphone and iPad users experience that as I have only the iPod."

new iphone SE bought in same week does not do this on 11.2.5. Old ipod touch 5th generation on ios9, no issues.

Have called apple support + live chat for over 6+ hours customer relations says "did not make a difference if monitor calls about this" = from "kimberley" on Feb 5th 2018. She offered to send me a free water bottle, I wish I was joking, she REFUSED to help.

We have tried, restore, update, wiped it clean, install from itunes. NOTHING HAS FIXED THIS BUG! I even tried returning and buying another ipod touch, and same issue.

Was told yesterday be "genius" in apple store that (at first they had no idea what to do) and asked a collegue who was told "that's how they are". ARE YOU KIDDING? all testers in apple store had same issue (try it apple!)

CAN ANYONE HELP? I do want one that works with a battery indicator working properly. Is that too much to ask? I do have senior advisor who has escelated to engineering but again no action beyond "sorry and no idea".

Apple, I welcome you to reach out and help me out. It should NOT be this hard.

iOS 11.2.5, ipod touch 6th generation

Posted on Feb 6, 2018 5:23 AM

Similar questions

25 replies

Feb 28, 2018 9:58 AM in response to stars00

Mine started this behavior or I noticed it at 11.2. When I first power on the red indicator shows and I mostly get a low power warning. If I go ahead and start. IBooks or Music, the indicator shows green with what I recall is the last charge level.

The iPod Touch charges to 100% very quickly, though strangely it will occasionally go to 99% and go no further no matter how long it stays on the charger. — Bob

gnidreg

Level 1

8 points

Feb 28, 2018 3:41 PM in response to the fiend

In response to the fiend:

Our problem is not the lack of a numerical percentage. The battery icon often turns red either briefly and immediately after a full charge or later on when it is still 90% charged, for example. The icon itself is not reporting correctly. It appears red when no charge was needed. In other words, the software has a glitch.

gnidreg

Level 1

8 points

Mar 1, 2018 3:34 AM in response to the fiend

Thank you—wasn't aware of all that. Good to know!

My particular fantasy is that Apple would allow us to completely back up a new device—operating system and all (one time at least) immediately after the date of purchase. That way we could restore the device back to its original IOS condition should problems arise. We could update a device knowing we have a restore option. Computers allow that, why not mobile devices as well? Makes sense to me.

stars00 Author

Level 1

12 points

Mar 5, 2018 10:31 AM in response to gnidreg

*update March 5th 2018. I just received ipod touch 6th generation 16gb (found a new one avail on sale from walmart.ca gold color) I got for family member. Set up for them just now and confirmed!! ios 10.3.2 IT WORKS ON IPOD TOUCH 6th GEN!

****IF YOU USE IOS 11 THEN THE BATTERY INDICATOR DOESN'T WORK PROPERLY. IT IS AN IOS 11 ISSUE THAT APPLE FEEDBACK,SENIOR ADVISORS, CUSTOMER RELATIONS AND ENGINEERING HAVE STILL NOT FIXED***

If I purchase a new ipod touch if they release ipod touch 7th generation (not holding my breath), or if issue fixed in future (not holding breath, maybe ios12???) otherwise, don't bother. This proves it is ios11.