Level 1

12 points

All Apple ipod touch battery indicator issue!

All ipod touch 6th generation with 11.2.5 have issues with battery indicator.

As someone else said in another apple discussions thread

"I have the same issue. It started when upgrading to iOS 11. Also when I restart my iPod it shows the battery indicator totally empty even though it was fully charged before restart. Then the Display dims out automatically to conserve the power. It takes few minutes for it to realize it is actually full and the indicator returns back to full. I don't know if Iphone and iPad users experience that as I have only the iPod."

new iphone SE bought in same week does not do this on 11.2.5. Old ipod touch 5th generation on ios9, no issues.

Have called apple support + live chat for over 6+ hours customer relations says "did not make a difference if monitor calls about this" = from "kimberley" on Feb 5th 2018. She offered to send me a free water bottle, I wish I was joking, she REFUSED to help.

We have tried, restore, update, wiped it clean, install from itunes. NOTHING HAS FIXED THIS BUG! I even tried returning and buying another ipod touch, and same issue.

Was told yesterday be "genius" in apple store that (at first they had no idea what to do) and asked a collegue who was told "that's how they are". ARE YOU KIDDING? all testers in apple store had same issue (try it apple!)

CAN ANYONE HELP? I do want one that works with a battery indicator working properly. Is that too much to ask? I do have senior advisor who has escelated to engineering but again no action beyond "sorry and no idea".

Apple, I welcome you to reach out and help me out. It should NOT be this hard.

iOS 11.2.5, ipod touch 6th generation

Posted on Feb 6, 2018 5:23 AM

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stars00 Author

Level 1

12 points

Posted on Mar 5, 2018 10:31 AM

*update March 5th 2018. I just received ipod touch 6th generation 16gb (found a new one avail on sale from walmart.ca gold color) I got for family member. Set up for them just now and confirmed!! ios 10.3.2 IT WORKS ON IPOD TOUCH 6th GEN!

****IF YOU USE IOS 11 THEN THE BATTERY INDICATOR DOESN'T WORK PROPERLY. IT IS AN IOS 11 ISSUE THAT APPLE FEEDBACK,SENIOR ADVISORS, CUSTOMER RELATIONS AND ENGINEERING HAVE STILL NOT FIXED***

If I purchase a new ipod touch if they release ipod touch 7th generation (not holding my breath), or if issue fixed in future (not holding breath, maybe ios12???) otherwise, don't bother. This proves it is ios11.

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25 replies

the fiend

Level 7

23,472 points

Feb 28, 2018 1:52 PM in response to stars00

In the absence of a battery indicator that you like, all you need to know is:

- if the battery icon is:

full. The battery is fully charged (the Lock Screen says 100% Charged)
not full. The battery is less than fully charged
half full. The battery is (very roughly) half full
mainly empty. The battery is less than half full
red. The battery has less than 20% remaining. Think about whether you will need to put it on charge soon.

That's all there is to know.

More importantly is what to do about any time that the battery is less than full. It depends upon your circumstances, but the short answer to that is to carry a power bank with you in case you're not near to a fixed supply. After all, what will a percentage figure tell you that the above does not?

stars00 wrote:

Android is becoming appealing - which I've never tried.

My experience of Android devices is that their battery indicator is not much better and suffers from similar behaviour. But hey, I feel sure that Apple will appreciate your threat.

gnidreg

Level 1

15 points

Mar 1, 2018 3:34 AM in response to the fiend

Thank you—wasn't aware of all that. Good to know!

My particular fantasy is that Apple would allow us to completely back up a new device—operating system and all (one time at least) immediately after the date of purchase. That way we could restore the device back to its original IOS condition should problems arise. We could update a device knowing we have a restore option. Computers allow that, why not mobile devices as well? Makes sense to me.

stars00 Author

Level 1

12 points

Feb 6, 2018 7:19 AM in response to Skydiver119

Thanks for sharing, i have shared it with no response as of yet. That's not cool, ios 11.2.5 works on iphone se, it should work here too.

Anyone else ideas? thanks again skydiver for sharing.

Skydiver119

Level 9

53,501 points

Feb 28, 2018 5:41 AM in response to stars00

Battery life can also depend on what you do with it. Play games, it’s gonna run down fast. Just listen to music, probably not as fast.

gnidreg

Level 1

15 points

Feb 28, 2018 7:31 AM in response to Skydiver119

Thanks for your suggestions. I do not have any games installed, not really my thing. I described battery usage, etc in just updated post to stars00.

stars00 Author

Level 1

12 points

Feb 28, 2018 2:10 PM in response to the fiend

Thanks for your reply.I just want them to fix it. I know nadrodi ins't perfect although a family member also has samsung 7 and no problems.

stars00 Author

Level 1

12 points

Feb 28, 2018 4:05 PM in response to gnidreg

You got it! that's exactly right.

stars00 Author

Level 1

12 points

Feb 27, 2018 4:37 AM in response to gnidreg

What version of ios 11? I have a family member how updated to 11.2.6 on iphone 5s and says everything is fine.

However, again on ALL ipod touch 6h generation on all version of ios 11 when you turn on, battery indicator does not work properly with no fix in sight. as someone else mentioned "Also when I restart my iPod it shows the battery indicator totally empty even though it was fully charged before restart. Then the Display dims out automatically to conserve the power. It takes few minutes for it to realize it is actually full and the indicator returns back to full. " - AGAIN APPLE OR ANYBODY TRY IT IN IN APPLE STORE TO SEE WHAT I MEAN

the fiend

Level 7

23,472 points

Feb 28, 2018 1:55 PM in response to gnidreg

gnidreg wrote:

It is difficult to know when to charge the battery, because the indicator is so unreliable.

Well, perhaps that's why Apple resisted having a percentage indicator for so long.

--------------------------------------

However, as I've posted in response to stars00:

In the absence of a battery indicator that you like, all you need to know is:

- if the battery icon is:

full. The battery is fully charged (the Lock Screen says 100% Charged)
not full. The battery is less than fully charged
half full. The battery is (very roughly) half full
mainly empty. The battery is less than half full
red. The battery has less than 20% remaining. Think about whether you will need to put it on charge soon.

That's all there is to know.

the fiend

Level 7

23,472 points

Mar 1, 2018 3:18 AM in response to gnidreg

gnidreg wrote:

In response to the fiend:

Our problem is not the lack of a numerical percentage.

I understand that. I too believe that this should simply work. It affects my iPod Touch as well. I've had similar issues on one of my Android devices, so it's not just Apple, although strangely, it is more irritating on my iPod than my Android device.

gnidreg wrote:

The battery icon often turns red either briefly and immediately after a full charge or later on when it is still 90% charged, for example.

I've posted the following into another thread already, but it's as valid here (somewhat modified though):

If:

your iPod is at 1% charge (or very low charge) - and you
plug it into power, and
the battery indicator jumps to 61% (or even higher), so you
unplug the iPod from power...
it will very quickly go back to 1 or 2% remaining charge

... and my Android does the same thing. It's the nature of charging up rechargeable batteries (although the way the software has been written does appear to be a little unhelpful). I suggest therefore, that when the remaining charge is that low (in the red), that you plug it in for a charge and leave it to actually fully charge, rather than just a few minutes. When the reading on the Lock Screen states 100% Charged, it does appear to be so.

As an aside, I'm sure that previous versions of iOS turned off the lightning bolt next to the battery icon (top right of screen) when the battery was fully charged, but with iOS 11.2.6, the lightning bolt stays on whenever power is being supplied to the iPod, which seems like a backward step to me.

As for fixing this, I would rather than Apple spent more time fixing certain other problems that have made one particular App almost unusable.

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All Apple ipod touch battery indicator issue!