iPhone X freezes at end of call

Hello there,

I know this question has been asked before but there are no recent answers so I was advised to start a new topic on this.

I have my iPhone X since a month now and every time a get a call (or call someone) I can't end the call. This occurs both with 'normal' telephone calls as well as with WhatsApp-calls. The screen is black and none of the buttons work. Updates to newer OS didn't help.

Sometimes, after 1-20 seconds, the screen comes back but sometimes the only thing that helps is to shut of the iPhone (pressing the buttons very long until it gives me the option to shut off the device).

Can somebody help me?

iPhone X, iOS 11.2.5

Posted on Feb 8, 2018 3:52 AM

Top-ranking reply

MoonJ.

Community Specialist

Posted on Feb 8, 2018 4:26 PM

Hello Hans0810,

Thank you for using Apple Support Communities. It's my understanding that your iPhone X becomes unresponsive when trying to end calls. You've done a great job trying to resolve this issue so far. I'm happy to help.

I recommend reinstalling the iPhone X iOS with iTunes, this step can resolve possible software issues. When reinstalling iOS, iTunes will completely remove your current software and install a fresh version. While iTunes will try to do this without removing data, it's a good idea to make sure you have a recent backup before trying this step.
How to back up your iPhone, iPad, and iPod touch

Use the steps in the link below to reinstall iOS with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch

Let us know if the issue persists. Please include any additional troubleshooting steps you may have tried.

Have a great day!

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iPhone X freezes at end of call

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