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iPhone connects and disconnects from Mac

Hello,


When I plug in my iPhone to my Macbook pro, it repetitively connects and disconnects. Therefore I cannot charge my phone through my computer anymore.


I own this iPhone since decembre 2018, and this issue only appeared this week. However when I plug in my iPhone to a wall outlet, it charges perfectly. I also noticed that there is a lag time before my phone starts charging when connected to my Macbook (before disconnecting right away, and then reconnecting etc).

I tried to connect my iPhone to both USB ports of my Macbook, with many different Apple lightning cables and also my Anker cable (MFI certified), but the issue substains. I plugged in my mother's iPhone 6 to my Macbook and it charged perfectly. I plugged in my iPhone to my brother's former Macbook pro (15" from 2008) and my iPhone could charge normally.


Here everything I tried to resolve this issue (which failed by the way) :

- I shut down and turned on my computer and my phone.

- I reseted location and privacy of my phone (Devices rapidly disconnect/reconnect - Macbook Air Mid 2013).

- I also restored my phone.


Could anyone tell me a solution?


I specify that I have a 256Go iPhone X under IOS 11.2.5 and a 13" retina Macbook pro (mid 2014) under High Sierra 10.13.3.


[Re-Titled by Moderator]

iPhone X, iOS 11.2.5

Posted on Feb 10, 2018 1:34 PM

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Question marked as Top-ranking reply

Posted on Nov 1, 2019 5:24 AM

I had the same problem. My computer was a late 2014 iMac 27" 5K. Problem started with my iPhone 6 and persisted after I upgraded to iPhone Xs. Things I had tried:

  • Restarting many times both iPhone and iMac.
  • Changing the USB inlet.
  • Using a different USB cable. The problem would stop for a very short time and then return.
  • Connecting to my MacBook Pro with the same USB cable. It worked fine. Problem was with iMac.
  • Force quitting "usbd" from Activity Monitor.
  • Settings>Network> iphone USB> then uncheck the box that says "Disable unless needed"


None of the above worked. Until I contacted Apple Support today. They prompted me to enter this Terminal code:


sudo killall -STOP -c usbd


Problem stopped immediately. I restarted the iMac and things still work fine. Haven't seen how it turns out long-term, though. Give it a try.

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276 replies

Sep 20, 2018 1:12 PM in response to MélodyH

I think I found a solution after much research.


On the mac, go to settings>Network> iphone USB> then uncheck the box that says "Disable unless needed"


This worked for my iphone 7


I hope this helps!

Sep 19, 2018 6:24 AM in response to MélodyH

If you use multiple desktops with one desktop handling photos (ImageCapture), and another desktop handling iTunes, the madness that ensues is impossible to reconcile, because the macbook pro jumps from one desktop to the other while you are trying to accept a trusted connection, and the iPhone is doing its thing - connecting and disconnecting.


Apart from the very poor/weak management of multiple desktops in OSX (vs Linux), this situation can drive you insane.


The solution is to make sure iTunes is not running when you connect your iPhone - and be on the same desktop as ImageCapture will be when it automatically starts. When you connect your iPhone remove (swipe away) all active apps so that when you get the message to 'trust' this computer you can answer it.


For me this failure to connect occurred when I must have changed from the Wifi to LAN (via thunderbolt) connection. If I changed USB port and set WiFi ON it connected without a problem. But I got curious as to why I could not connect with the first USB port, and the above solution evolved.


This said, I do not agree that Apple should be able to make changes that remove the trust that is already established between devices. It is careless and arrogant behavior to allow customers to be left stranded. The more IT savvy will be able to solve this without resorting to the 'Genius Assistants' in the shops.

Nov 6, 2020 6:23 PM in response to MélodyH

I had issues connecting my new (to me) iphone XS to my macbook pro running High Sierra (becasue I love how solid it runs). None of teh suggestions helped so I manually downloaded and reinstalled iTunes and when I did it told me I needed an extra update to make my iphone work with it. Suddenly everything started working. You can manually download iTines here - https://support.apple.com/kb/dl1977?locale=en_GB

Apr 24, 2022 4:45 PM in response to MélodyH

This error means something went wrong while establishing the connection between the Mac and the iPhone. These suggestions are largely useless - a lot of things could have gone wrong, and things like restarting the Phone or changing the cable won't fix any of them. This has happened to me twice over the past few weeks - it turned out there was a corrupted file that caused the problem. Deleting the file let the phone sync again. I don't know what the implications are for my music library - I'm a recents switcher from Android, and haven't synced anything yet. In any event, I can't think of an excuse for Apple not to have fixed this in the 10 years since it was first reported here: https://discussions.apple.com/thread/4474508?page=3


Or if not fixed, at least provide enough information to correctly diagnose the problem - I'm sure this corrupted file isn't the only cause. These reboot the machine / replace the cable / reset the phone suggestions are frankly insulting, and the reason a lot of users stopped using Windows years ago. No reason to recreate the same useless support environment for Apple products.

Jan 31, 2020 2:15 PM in response to Bronco H

I feel a little silly to report that ...


  • I only tried two different Lightning-USB cables to connect between my iPhone XR and my late mid 2015 MacBook Pro (and the problem remained)
  • third time lucky, a legit RCA cable works just fine !!! :-)


So far, the connection works fine, I had no need to apply any other solutions mentioned in this discussion topic.


I wish a simple solution like mine would work for all of you. Good luck and don't give up !


Bronco

Mar 16, 2022 11:48 PM in response to MélodyH

This is a notorious issue. I have faced it multiple times on my iPhone.


Troubleshooting steps range from killing a Mac process to resetting your iPhone. Faulty cables and lightning port could be the culprit.


I found success after following the below steps- 


  1. Check cables and ports. 
  2. Reset iPhone Location & Privacy Settings.
  3. Change Finder Preferences.
  4. Restart the USBD process by heading over to Activity Monitor (This fixed iPhone disconnected with Mac issue for me.)
  5. Reset SMC/NVRAM on Mac. 
  6. Create a new admin account on Mac. 


Let me know if you were able to fix this issue. 


In depth information:- iPhone keeps disconnecting from Mac? 7 Fixes

Jun 6, 2018 2:21 PM in response to MélodyH

Not that everyone will find the same solution I did (there seem to be many things that cause this), but here's the problem I had: I wasn't using an official APPLE charging cable.


The cable works fine with the block charger, it works fine in my car, it works fine on my PC laptop. But it will NOT work with my MacBook Air. It seems Apple has decided to detect if the cable is an official Apple cable, and choose to keep disconnecting it if it's not. To test my theory, I tried aftermarket cables by major manufacturers (not cheap eBay or Amazon cables). All had the same result - they work everywhere EXCEPT my MacBook Air. I used the original cable, and no issues. Must be nice to lock people out of their devices' features if you opt to use something made by another manufacturer in the chain.

Jun 25, 2018 10:57 PM in response to MélodyH

I tried all the helpful hints left here:

1) Used an original Apple cable

2) Tried to sync only when my iphone battery was > 80%

3) Reset privacy and location settings

4) Changed network settings on the laptop as suggested (USB and Thunderbolt)

5) Rest my phone completely

6) Reset PRAM and SMC on the computer


Guess what? the problem still persists. I never thought I'd say this but I'm fed up of my iphone now. It seems that the people at Apple are not even listening to its customers anymore. This problem has persisted since 2013 but no solution till date.

Jul 3, 2018 10:40 AM in response to MélodyH

Geez. Reading through all comments and trying all things. ((I've already experienced my iPhone8s working well with a cable and then at work, it won't charge with the same cable while other people could. Something funky there already.))


My brand new Air was connect/disconnecting repeatedly when I plugged in my iPhone. (1 cable played dead the whole time.) I tried an Anker, Amazon and old Apple cable with no luck. A Belkin cable was the one that allowed me to break through the on/off cycling. ((Battery on phone is 51%, but doubting that matters.))


Now going to try to muck with iTunes settings now that my phone is actually connected. smh

Jul 29, 2018 2:01 PM in response to prashant.agarwal

@apple won't fix it because it's coding they put on purpose to sell more phones. The coding affects the charging cycle and adds the count of your charging cycle. so not only does it damage your battery but it also affects your cycle count to void your warranty. This code is not accidental!!! I've used Apple for about 20 years now (before they were main stream). They have sold out. They more and more are obviously focusing on the all mighty dollar and raping their loyal followers. Shame on you Apple, I'd ask how you sleep but this is nothing compared to the slave labour and it's easy to sleep in beautiful homes that our money pays for.

iPhone connects and disconnects from Mac

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