homepod won't play playlists

...oh and I think I'd rather just return mine, get one in the future when it's on sale and actually works. Early adoption, in this case, is expensive and frustrating and I've had just about every Apple device on day 1. (first iPod and iPhone included along with Mac Color Classic!).

I am having the same exact issue. I have Apple Music and ITunes Match. HomePod will not play any of the playlist I created. It plays other playlists that fiends have created that are in my library. It will understand my command and say now playing but it doesn’t play.

I have not had this problem. In fact, I've been surprised how well Siri has found my playlists even when I don't accurately give the exact name of the playlist. Siri will say, "Okay playing playlist, 'XYZ'."

However, I've had these problems since adding HomePod:

1. Apple TV stopped playing music when playing through iTunes. No sound out of my stereo. This was resolved after a software update for Apple TV.

2. While playing iTunes (must have Match), worked like a charm at first. Currently, I'm having a new problem. I will say, "Hey Siri, play Tom Petty playlist." Siri will respond with: "Okay, now playing Tom Petty playlist." But then no music. Siri acts like she's following any music request, but no music comes out of the speaker. I haven't figured this out yet. I'm playing iTunes playlists from a MiniMac through the HomePod via AirPlay without a problem. May have to do unplug/reset HomePod to see if this resolves the issue.

Good luck!

I have the exact same situation as you do and the exact same problem. It works for maybe 1-2 weeks. Then acknowledges that I have asked for a Playlist but it never starts. Then I reboot. Now it’s playing my two work Playlist but not my one words! I’ve worked with a tech before who seem caring. I’m going to try again. Did you have any luck? I love Homepod and want it to work.

Hi, I’m having a similar issue. Follow this thread for all the particulars:

iTunes is buggy on both HomePod and Apple TV4k

Still not resolved. I’ve tried rebooting many, many times. Works ok for a while but then can no longer find playlists that it has already played.

Very frustrating.

-djb

It's already been addressed by me, a month ago. I was in touch with one of their customer service people who called me every other day to update me for a while. I even sent their engineers a video of what was happening. I used to manufacture things myself. I know that things happen but whenever we encountered a problem like this it would mean that engineers were working the weekend or weekends or overnight or nights until it was resolved and if it still couldn't be resolved, we had to swallow our pride and announce a recall of some sort and everything would be put on hold untill our engineers figured it out and traveled clear across the country to reinstall their equipment at our expense. The real problem here is there is NO communication about resolve of the problem. I haven't talked to that customer service person for two weeks now (feb 28) when he told me "they have everything that they need and these things take time, let's give it a week." I can only assume now that this means they can't figure it out or don't much care to figure it out or it's a much bigger problem than it seems and they are having trouble coming to terms with that. I own a 350.00 speaker that streams Pandora. (That's good I guess...)

Lol still the same answer every time. Unless you have one of these that aren't working you wouldn't understand. Everyone has done all of these things multiple times. The result: it works perfectly!!...(for just about 24 hours then it's back to its non-working state. I know it sounds weird and doesn't even make any kind of sense at all, but resetting...signing in and out...unplugging...plugging back in...renaming all of your music...summoning the music gods...pouring water on it...putting it in the oven...all of this is a complete waste of time. 😉

Happened to me for the first time today after about a month of owning my HomePod. It started acknowledging requests but playing nothing. The first method fixed it for me. I'm shuffling through a playlist of iTunes Match content to see if it goes wrong again, but so far no more glitches.

tt2

Did you get this fixed? I am experiencing the same issue. Thanks.

Same here..exact situation.

I have iTunes Match and also recently started the Apple Music subscription.

I have Apple Music and iTunes Match and it is not working for me either. Looks like we are bitten bit the Tim Cook bug again. Another product released half baked

I have this exact same problem. I will ask siri to play "alternative playlist" and it will say "ok, now playing alternative playlist" then nothing...silent...