Homepod stops playing — not a connectivity issue

I have had this since day one! Moved up nearer router , worked for one day! Reset the hp ok for a day , have had to reset again . This is bad , cannot recommend this product to anyone thinking of buying. Also the so called easy setup was a nightmare and this is problem puts me right off! Good luck this is a bad buy!!!!

Hi Brian,

I would be interested to know when you sat that your HP stops playing, do you mean that it actually 'stops' completely or do you mean that the sound ( not music ) from your HP stops, then comes back again after a second or two ?

I play my music via iTunes from my Mac Mini through 'Airplay' and every so often the sound stops coming through my HP ( only for a second or 2 ) but if you check iTunes the track is still playing.

As you say its random, same here, could play a couple of tracks with-out an issue then next track it suddenly stops several times, no rhyme or reason here. I just wish Apple would come out and acknowledge that there is an issue and explain what ( if anything ) they are doing about it.

There's enough evidence telling them that there is a problem ?

As long as others keep reporting this type of issue to Apple ( Apple Feedback - HomePod - Apple ) then perhaps one day they'll fix it .

We live in hope.

Steve

Having dealt with this for over a week now I do think it happens when I am actively using the iOS device supplying the stream. If I start music or a podcast then set the device down, there is rarely a problem. If however I am doing ANYTHING else on my phone it seizes up.

Try it and tell me if this also is true of your situation!

We are experiencing the same issue. It will just stop playing in the middle of a play list while using airplay from my iPhone 8 which has all the updates. The phone says it is still playing. It does this every once and awhile - sometimes several times a day. Same issue from my wife’s iPhone 7 except on hers it will also from time to time cycle quickly thru the playlist names playing nothing. That is an issue we haven’t had since Apple Music first can’t out.

When the music stops while using AirPlay we touch the top of the HomePod twice to stop and start the song and it starts playing again. That is our fix. I think this is an Apple Music bug.

Thanks ADN for putting this out there. Still having this problem. I have essentially just unplugged my Homepod, because this is so frustrating. Although I didn't experience the iPhone 4 launch, this is the most disrupting software problem I've had from an Apple product. The device is unusable in this state...please, send an update soon to solve this problem.

Same for me, it stops at the beginning of the new song but as soon as I ask Siri to turn shuffle on, it fixes it. So try and let me know if it works for you too. It's not ideal as you can't listen to your playlist in the order you chose but until Apple fixes it, I will keep shuffle on

Good luck

Francois

I have the same issue. I’ve had the HomePod for two days. I even asked Siri why she stopped playing music and she will not answer me. This is a huge issue and Apple needs to get back to us with a resolution. Question! Why does my HomePod stop playing music randomly?!

I don't know. But it is so bad, I've almost quit using it. AirPlaying from a MacBook Pro (iTunes playlist). Also does the same when I AirPlay various playlists from an iPhone 6. I do not have a subscription to Apple Music (nor do I plan to).

Call Apple they'll help you solve the problem. I called and they told me to unplug the unit and see if the problem persists. If that doesn't solve they have a list of solutions you can try. The problem you're experiencing is not uncommon.

Zilch on Apple helping. My guess is they went with subpar specs on the Broadcom chip. Audio requires very little bandwidth, so something is out-of-whack. I have an AppleTV in the same location, I have ZERO issues with it (and video has higher bandwidth requirements, they are both connected to the same router).

I’ve called Apple support multiple times and none of their suggestions work for me. I’ve also brought the HomePod to a local Apple store, but due to the random nature of the problem I couldn’t replicate the issue in store, and so the Apple genius wasn’t able to help. I ended up returning it.

We are having a big bonfire this weekend, early celebration for the graduating seniors. I may just throw the HomePod into the fire. Of course, all the neighborhood kids will get out their iPhones and video record it. Last year, I burned up a Kindle®. They all went nuts. The kid from across the street recorded it, put it on YouTube, and made over $50. I demanded that he split the earnings with me, but he's having none of that. But this time will be different, I'll make him sign a statement if he comes over and I end up burning up the HomePod. Maybe he will make $700.