Homepod stops playing — not a connectivity issue

I'm sorry to hear about this problem. I've had rare instances of dropouts listening to Beats 1 but not when streaming my music directly to the home pod, or playing music from my apple devices. I have multiple HPs. One is a stereo pair.

I also have 3 Sonos ones. Two of them are in a stereo pair. There is a beta program for testing airplay 2. I can stream music to all 7 speakers on my network of the same or different streams without pauses. I'm using all of this over DSL with an Eero mesh router. Have you looked at your router? Running most recent firmware on it? Bandwidth constraints on your wifi not your router?

I hope this gives you some things to check on

I have had HomePod stop responding as well, intermittently and randomly, when playing music from Spotify or using it as a conference speaker to make or receive calls using an iPhone X, iPhone 7 Plus as well as an iPhone 6 Plus. I am running it on virgin media WiFi with 300 Mbps download speed and 20 Mbps upload speed with my router linked via a wired ethernet airport extreme. The HomePod is receiving the Wi-Fi signal from the airport extreme which is located less than 2m away from the HomePod. All of the devices have the latest updates as of today’s date (iOS 11.4 on iphone).

I’ve done a hard reset on the HomePod, as well as swapped it over twice. None of this has helped. Consequently, it is clear that the HomePod has some kind of inbuilt defect with its firmware or its hardware. I’ve reported this to Apple via their online form as well as talking to the genius bar as well as their phone support, and received no joy resolving any of this. Furthermore, I have tried resetting the iPhone itself, that has not helped either. I’ve also tried resetting the network settings within the iPhone, and re-pairing the iPhone to the HomePod and again that has not alleviated the issue.

Dear all I think I have a fix for this little problem 🙂

So here we go, I'll do my best to explain.

1) you need to log in to your Router via your browser ( in this case Safari ) You should find the details on how to do this on your Router. I live in the UK and have a BT Hub 6, there is a plastic thing that you can remove from the router which has all the details, ie; name of wireless network, the Password / key ( example; Fa12BDt6nvT ), also and important the 'Admin' Password for your Router. It should also give you the IP address that you need to log in to with your browser.

( Example; 192.168.2.345 )

2) Once you have logged in to your Router ( IP address ), you see several options.

one is something like 'MyNetwork' - click on that, you may have to enter the 'Admin' password.

3) You then should see a list ( Options ), Ethernet, Wireless connections. ( here I use my Mac Mini to play music via iTunes ). So what ever you use to play music ( via Airplay to your HP ) click on that.

4) You will see loads of info' and options, one of these options is "Always use this IP address", it should be "OFF', tick it or what ever to turn it to "ON". Then look for the Save icon, tick it and save.

All well and good this will then work and stop the HP sound from suddenly stopping for that odd second or 2.

Since I have changed my settings to this my HP has worked perfectly, no pause zero. Music ( via Airplay ) has played with out a hitch . Happy days.

give it a try and please pass on to all the other Communities that you know ( there are several ).

All the best

Steve

Thanks for the suggestion, tried it but still the same problem despite reserving an IP address to the MAC address for the HomePod in the router - just wondering if there’s a bad batch of these homepods in circulation.

I have another data point. Although it seems random, I have noticed that when it stops playing, it is exclusively during a song I ripped from a CD or a song I purchased from amazon.com or HDtracks.com. This makes me think that it may be something to do with DRM. It has never stopped on a song that I purchased from iTunes. [AirPlaying a playlist from MacBookPro/iTunes]

Same here, it just stops the music. Not really paid attention to it being in between songs, I’ll just suddenly realize there’s no music. Playing from iPhone 7 , latest software.

I refuse to keep unplugging it or resetting, it just buggars something else up.

There can be good days where it doesnt and you're fooled into thinking the last thing you tried, fixed it.

It’s embarassing when people are over. They need to fix it.

Had the wifi router checked as well.

Another thing I dont like is if i manually pause it (done any way) and go back to it and touch the top the top of the speaker to resume playback, it plays the last song I asked it to play over a week ago, not my playlist I was on. I’m forever stuck with a song a friend asked to hear that I personally don’t like.

The thing is nfested with bugs,

Here's the "orange" AirPlay:

And then when you click on it:

Same issue here. Not a wifi issue. Let's get to the bottom of this! Make sure you are reporting to Apple Feedback - HomePod - Apple

PS: Go read the other Post's in 'Homepod pausing music', lots of us there too

Steve

Use Feedback - HomePod - Apple to make sure that Apple know that streaming radio isn't as reliable as you would expect it to be.

tt2

Make sure to share your observations with Apple via Feedback - HomePod - Apple.

tt2

Hi Joe. Im having the same problem. the music stop after a song or so. What happen with your homepod now?

Still the same problems. I am hoping software 11.3 will resolve this.

Thats realIy frustrating me. I have updated my ipad to 11.3 pulic beta and the problem still appear. Ill try to get replace for the new one and give you an update.

Same issue here, HomePod randomly stops playing, it's been doing it since day one (when they came out) AirPlaying from a MacBookPro.