Apple Event: May 7th at 7 am PT
Greetings!
This is super urgent! I need help! Fresh macOS 10.13.4 update most likely installed some new firmware because now I cannot connect to my keyboard or mouse in Windows 10! I tried re-pairing, reinstalling drivers, rebooting and resetting PRAM. Devices seem paired, but they never connect. They connect and disconnect every second to be precise.
I need Windows 10 working by Monday. Kindly give an advice, please.
Thank you.
Sorry for the duplicate post, it won't allow me to edit or delete the previous one.
It’s taken a while...as it always does.
Right, with MacOS 10.13.3 installed from my Time Machine backup, and having installed Windows 10 Pro without running any updates everything worked fine.
I then ran Windows update and installed the following...
- Definition update for Defender Antivirus (KB2267602)
- 2018-03 Cumulative Update for Windows 10 version 1709 for x64 systems (KB4088776)
- Windows malicious software removal tool x64 - March 2018 (KB890830)
- 2018-03 Security update for Adobe Flash Player (KB4088785)
- Update for Windows 10 Version 1709 for x64-based systems (KB058043)
Having installed these and rebooted, both the keyboard and mouse immediately stopped working.
I then booted back into MacOS and you’ve guessed it, the mouse didn’t work without having to re-pair it.
I found that in Device Manager-Bluetooth, for every device listed, in the events tab there is a message saying “device xxxxxxxxxxxxxxx requires further installation”. It means nothing to me but someone more knowledgable might be able to get something from it.
I’m now reinstalling Windows 10 and will not update it until I know this is fixed. I really only use it for occastional gaming and for browsing mainstream websites related to gaming so I’m willing to risk it.
I might even install MacOS 10.13.4 as I now think it’s not actually this that is the issue, it’s definitely a Windows update problem. Perhaps an update to the Bootcamp drivers is in the offing but for now, it’s most definitely broken. If I try it and it works I'll let you know.
Cheers
desmortum wrote:
I cannot risk using build that may be axed from future software versions.
Planned obsolescence is a wonderful method to increase revenues. I see a Windows PC in your future. 😉
Yes, going back to that build would be risky. Until you find a solution, just use another pointing device in Windows. It’s the simplest solution at the moment for you, I would say.
Still having intermittent issues, btw. Cannot connect devices at all without unpairing in windows, then mac, then pairing in windows.
Not surprising, I guess, as there has not been any software updates in the last few days.
I continue to have no issues at all. Maybe today? Patch Tuesday?
FWIW I removed my windows partition and reinstalled the ISO I have, then forced Windows to not update. Everything works fine
Just wondered if the public release of 1803 has solved the problem for you guys.
I quit using Windows. That's what fixed my problems for me. Will try by best not to use it anymore any time soon.
I'm still having to unpair in MacOS and manually Pair in Windows - luckily I have a laptop trackpad and keyboard to use in between. Good to know, though - I will avoid the 1803 update
Sorry - I said 1804 - I meant 1803 of course!
Yeah... I wish 🙂
Thanks for reporting these issues. I almost updated to 1803 and I’m so glad I didn’t, on the back of people’s experiences here.
10.13.4 Broke BootCamp Bluetooth
