Greetings!
This is super urgent! I need help! Fresh macOS 10.13.4 update most likely installed some new firmware because now I cannot connect to my keyboard or mouse in Windows 10! I tried re-pairing, reinstalling drivers, rebooting and resetting PRAM. Devices seem paired, but they never connect. They connect and disconnect every second to be precise.
I need Windows 10 working by Monday. Kindly give an advice, please.
Thank you.
ok - last update for now. I was rather surprised to find that after the 1803 update I was allowed to then uninstall KB4088776 again, the root of all these problems. After rebooting and re-pairing in macOS the mouse and keyboard are all working fine again. I have pause the updates for now until I have seen this problem fixed. Apple really should escalate this with MS though. Thanks.
I'm seeing this message logged now: "Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during start-up" (Event ID 18, BTHUSB).
Also, in the Device Manager tool, I see the mouse listed under Bluetooth, and it says, "This device is working properly." Which of course it isn't. And under the events tab there is a message that reads: "Device BTHENUM\Dev_DCA904069256\8&358a825e&0&BluetoothDevice_DCA904069256 requires further installation."
I tried reinstalling the boot camp s/w but it doesn't do anything as the drivers are already installed and up-to-date.
Similarly for the keyboard, it says "Device BTHENUM\Dev_D4DCCD7D8EEB\8&358a825e&0&BluetoothDevice_D4DCCD7D8EEB requires further installation."
Looks like MS broke Bluetooth somewhere along the way. I also turned on/off the BT collaboration for the Wi-Fi adapter and that didn't seem to make any difference.
"I need Windows 10 working by Monday"
That's where your problem is, that mindset and bootcamp windows doesn't mix well.
As for an actual solution, I will be buying a $5 usb bluetooth adapter and use that while someone works on this issue.
Here's the interesting thing: if I unpair stuff in macOS, then reboot in Windows, unpair in Windows and then pair in Windows they work until I pair them with macOS again.
I'm not even running windows on my mac. Just a standard MacOS install. Upgrading broke the bluetooth completely.
Yes, all fixed now with update KB4093112 yesterday.
It’s definitely an Apple issue. I’m not even running Bootcamp or Windows. Just macOS and it broke right after the update. This is the only thread I have found on the issue though.
Guys, the issue is now fixed by the MS Windows update yesterday. See above.
Yes it is currently installed.
FYI I installed all the updates that were queued in Windows since this little episode started and it’s all working fine, with 10.13.4 as MacOS.
Which MacOS are you on?
It can’t be different on different machines, it’s the same software after all!
My 1803 was updated today, and after that all worked perfectly. I’m afraid I can’t help as everyone else has the problem resolved with the KB4093112 update. Sorry!
2017 MBP 15"
Apple Bluetooth Software Version: 6.0.5f3
Chipset: 20703A2
Firmware Version: v63 c4264
different firmware version
Exactly the same...
And you're sure you're running 10.13.4 and 1709 with KB4093112?
10.13.4 Broke BootCamp Bluetooth
