Greetings!
This is super urgent! I need help! Fresh macOS 10.13.4 update most likely installed some new firmware because now I cannot connect to my keyboard or mouse in Windows 10! I tried re-pairing, reinstalling drivers, rebooting and resetting PRAM. Devices seem paired, but they never connect. They connect and disconnect every second to be precise.
I need Windows 10 working by Monday. Kindly give an advice, please.
Thank you.
ok - last update for now. I was rather surprised to find that after the 1803 update I was allowed to then uninstall KB4088776 again, the root of all these problems. After rebooting and re-pairing in macOS the mouse and keyboard are all working fine again. I have pause the updates for now until I have seen this problem fixed. Apple really should escalate this with MS though. Thanks.
Windows 10 Spring Creators Update 1803 fixes the issue.
I tried preview build 17133.1 and everything including peripherals seems to be working. I will be doing clean install of whole Windows environment when it's released. The should've delivered it yesterday but they delayed it, it seems.
Okay. So clean install with KB4093112 does change situation but doesn't fix problem entirely. I have keyboard working rock-solid stable but mouse fails to connect, but not always. Rather once in a few reboots. After that I need either to re-pair in in macOS or turn it off and then back on again to work. Obviously I tried pairing again, power settings etc.
I didn't try multiple reboots on 1803 though. So it seems that to really test we stuck waiting for Spring Creators Update which was amazingly delayed yesterday. For a few weeks apparently.
Are you using 1803 or 1709? If 1803, then it’s not that update. It has a different number.
Everyone on every forum thread, both here and elsewhere, has had the problem resolved except you, so I guess it’s something different going on with you.
I downloaded 1803 preview build using a tricky manual online and upgraded 1709 to it. Then I downloaded 1709 from official site and did clean install hoping to have stable version and resolve issue like people did.
So basically I tried removing my devices in Windows, then removing in macOS and then pairing again three times. it always works. But mouse screws up once in a few reboots. Quite few. I was able to reproduce it constantly.
I can't seem to get an auto-update to 1803 build. I think it might be because im on windows 10 education that isn't activated or something and I don't care to do a fresh windows 10 home install.
I can get KB / M working in both OS, but I have to unpair before switching, then re-pair in OS. otherwise they won't work in Windows at all. I guess I'll just wait it out like this until I see an update go through on the windows side.
Kindly click Apple logo -> About This Mac -> System Report - > Bluetooth and copy first line in window and two lines next to "Chipset" and "Firmware Version". Like these:
Now this is weird. I have very similar configuration. 2017 iMac 4.2Ghz i7, Radeon 575, 32Gb RAM. I am sure they have same radios.
I just installed 1709 from scratch again. Before updates, everything stable. After updates, mouse constantly falls off after reboot. tried resetting everything and re-pairing stuff.
Can you troubleshoot for me please? Kindly unpair wireless mouse and keyboard from Windows 10. Boot into macOS, pair everything that is missing and set startup volume to Windows. Reboot back to Windows. Devices should pair with Windows 10 automatically as it's intended. Then reboot Windows few times, 5-7. For me occasionally mouse will die once in a few reboots. Will moise connect every time for you?
igmackenzie, kindly provide your Bluetooth info like these:
And then troubleshoot your configuration like I described above, please:
For me occasionally mouse will die once in a few reboots. Will moise connect every time for you?
desmortum wrote:
igmackenzie, kindly provide your Bluetooth info like these:
- Apple Bluetooth Software Version: 6.0.5f3
- Chipset: 20703A2
- Firmware Version: v63 c4263
And then troubleshoot your configuration like I described above, please:
- Unpair wireless mouse and keyboard from Windows 10.
- Boot into macOS, pair everything that is missing.
- Set startup volume to Windows.
- Reboot back to Windows.
- Devices should pair with Windows 10 automatically as it's intended.
- Then reboot Windows few times, 5-7.
For me occasionally mouse will die once in a few reboots. Will moise connect every time for you?
OK, so
Bit different to yours.
Re the other stuff, I have rebooted Windows about 20 times in the last couple of days, and have had no issues whatsoever. Sorry!
Thanks a ton. Well, me and sbrownpearn are having same issue with mouse unlike you. We all seem to have same 20703A2 radios but different firmwares:
v67 c4265 - for you
v63 c4264 - for sbrownpearn
v63 c4263 - for me.
Last two have issues and are similar. Yours seem a lot different despite the fact that you have very similar machine to mine. That is very interesting.
Yes, I'm sure!!!! I am not having any problems at all since the update. People on other similar threads both here and on other forums are resolved as well. Don't know what's going on with you. Sorry!
It is likely that the differences in our radios are simply due to when the iMac was bought. Mine is only 2 weeks old!
No graphics update for me from Apple SU, as I use the latest AMD drivers from bootcampdrivers.com rather than the (still) old Apple ones.
I also don't remember any wi-fi update, but I might be wrong on that.
Told you guys. It's random. Process above is best way to test. Sometimes takes up to seven reboots. After re-pairing in macOS usually takes much less... Just did SMS and NVRAM reset and tried - same crap.
Update 18/4 - I removed the MS update KB4088776 and the magic mouse 2 is working again, but I had to disable Windows updates after that to stop if from reinstalling. Not sure if this fixes the Parallels issue that I had too yet. I have rebooted several times and satisfied that this was the problem. Hope this helps.
10.13.4 Broke BootCamp Bluetooth
