Greetings!
This is super urgent! I need help! Fresh macOS 10.13.4 update most likely installed some new firmware because now I cannot connect to my keyboard or mouse in Windows 10! I tried re-pairing, reinstalling drivers, rebooting and resetting PRAM. Devices seem paired, but they never connect. They connect and disconnect every second to be precise.
I need Windows 10 working by Monday. Kindly give an advice, please.
Thank you.
ok - last update for now. I was rather surprised to find that after the 1803 update I was allowed to then uninstall KB4088776 again, the root of all these problems. After rebooting and re-pairing in macOS the mouse and keyboard are all working fine again. I have pause the updates for now until I have seen this problem fixed. Apple really should escalate this with MS though. Thanks.
FWIW I removed my windows partition and reinstalled the ISO I have, then forced Windows to not update. Everything works fine
Had the same issue with MMouse 2.
Actually had problems with Mac and Windows Bootcamp, depending on remedies attempted on the respective platform.
It started about a week ago when the drag-and-drop function in Bootcamp suddenly disappeared. Then after updating to 10.13.4 it completely broke down.
Even after turning off power to the Mouse it showed up as paired or even connected. Uninstalling it in Device Manager did nothing as it always popped right back up (even when the mouse was powered off). Only when I reset/removed everything Bluetooth related in Mac did the mouse on longer appear in Windows...which I thought was very strange.
And the problem appears to only be related to Apple Bluetooth devices. My old Dell Bluetooth Travel Mouse works perfectly in both Mac and Windows.
I agree that recent MS security patches combined with 10.13.4 Mac update created these issues and hope a software fix will be released soon.
Sorry for the duplicate post, it won't allow me to edit or delete the previous one.
It’s taken a while...as it always does.
Right, with MacOS 10.13.3 installed from my Time Machine backup, and having installed Windows 10 Pro without running any updates everything worked fine.
I then ran Windows update and installed the following...
- Definition update for Defender Antivirus (KB2267602)
- 2018-03 Cumulative Update for Windows 10 version 1709 for x64 systems (KB4088776)
- Windows malicious software removal tool x64 - March 2018 (KB890830)
- 2018-03 Security update for Adobe Flash Player (KB4088785)
- Update for Windows 10 Version 1709 for x64-based systems (KB058043)
Having installed these and rebooted, both the keyboard and mouse immediately stopped working.
I then booted back into MacOS and you’ve guessed it, the mouse didn’t work without having to re-pair it.
I found that in Device Manager-Bluetooth, for every device listed, in the events tab there is a message saying “device xxxxxxxxxxxxxxx requires further installation”. It means nothing to me but someone more knowledgable might be able to get something from it.
I’m now reinstalling Windows 10 and will not update it until I know this is fixed. I really only use it for occastional gaming and for browsing mainstream websites related to gaming so I’m willing to risk it.
I might even install MacOS 10.13.4 as I now think it’s not actually this that is the issue, it’s definitely a Windows update problem. Perhaps an update to the Bootcamp drivers is in the offing but for now, it’s most definitely broken. If I try it and it works I'll let you know.
Cheers
So I did clean install of 1709 and everything seemed fine. Then, I installed KB4093112 update and lost my mouse after reboot. I manager to pair it in macOS and then it worked in Windows for a few reboots.
iMac is approx 2 weeks old, both Windows and MacOS are fully up to date.
It it was fine 3 days ago. I had to go away and the power cable was unplugged from my Mac whilst I was gone (not that that should make one bit of difference). I get back and out of nowhere the problem is back.
I wouldn’t be so confident you’ve got it fixed. I thought I had until about 20mins ago.
It seems to be totally random. I was going to try and reinstall the Windows support software and having put it on a USB booted back into Windows and this time it works. How can it be so flaky? It’s software, it either works or it doesn’t!
Did you try a SMC Reset before uninstalling any drivers?
Can you boot from an external 10.13.3 installation and test the same functionality?
Or maybe you should try booting in macOS and re-pairing stuff first.
If you have recovery partition or external Time Machine storage enabled, you ca use that utility to revert I think. Otherwise you need to do clean install with formatting macOS partition. If you do, make sure you re-pair everything and update us.
I think you're right, i.e. we have no fix.
What happens with me is that even if I have my MT2 switched on when I boot into Windows, when I go back to macOS, I have to use a mouse to login, and then re-pair the MT2.
Another strange thing that happens, is that my MT2 keeps being renamed. In macOS, I rename it as 'Magic Trackpad 2', but when going back and fore between Windows and macOS, it gets renamed back to 'Iain Mackenzie's Trackpad'.
Once, it was even renamed to 'System Administrator's Trackpad'!
The only way I can make things work at the moment, is to switch the MT2 off BEFORE I boot into Windows and use a mouse.
> booted in to windows 10 - unpaired everything
> booted in to macOS - paired mouse and keyboard
> set boot disc to bootcamp
> restarted in to windows 10 (this is actually the first time ive been able to pair in macOS and devices still worked)
> windows restart 1) keyboard still paired through bluetooth, mouse no longer paired
> windows restart 2) same as above
> windows restart 3) tried turning off mouse before rebooting, same as above
> windows restart 4) same as above
> reboot in to macOS - keyboard still paired, had to re-pair mouse through usb
What is your system build, what number after 16299?
Here is the torrent file for 10.13.3 in my Dropbox. It's from verified source. It's a *.dmg image with "Install macOS High Sierra" app inside. You can copy it over "Applications" folder and use this guide to make yourself an installation USB-stick.
It is KB4088776 most likely. I am rock solid confident it worked for three days after it and it was was the only update I installed it two weeks. And obviously I rebooted multiple times and everything worked. Not to mention I cannot uninstall it, after last attempt system didn't boot up.
It really seems to me that 10.13.4 indeed installed some firmware which is now conflicting with one of Windows updates. And sadly we're not getting an easy fix.
Well, we have no fix then. People say rolling back to 10.13.3 makes no difference either. Try uninstalling other updates. If it doesn't help, the only options are either to wait for fix or trying to find particular Windows build that doesn't have that problem and keep from updating it.
10.13.4 Broke BootCamp Bluetooth
