Greetings!
This is super urgent! I need help! Fresh macOS 10.13.4 update most likely installed some new firmware because now I cannot connect to my keyboard or mouse in Windows 10! I tried re-pairing, reinstalling drivers, rebooting and resetting PRAM. Devices seem paired, but they never connect. They connect and disconnect every second to be precise.
I need Windows 10 working by Monday. Kindly give an advice, please.
Thank you.
ok - last update for now. I was rather surprised to find that after the 1803 update I was allowed to then uninstall KB4088776 again, the root of all these problems. After rebooting and re-pairing in macOS the mouse and keyboard are all working fine again. I have pause the updates for now until I have seen this problem fixed. Apple really should escalate this with MS though. Thanks.
Okay, so I checked and it's not a link key issue. Every time I pair device in macOS I get new key in
com.apple.Bluetoothd.plist and all keys are precisely reflected in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys in Windows after reboot.
And yet nothin's working. I even got my keyboard connected once somehow and then it fell off again. But not the mouse. It's like it's working but extremely unstable.
My only hope is that this is some sort of feature and they have fresh BootCamp drivers in works for close release otherwise, if it's a tricky bug, this can last months.
Did anyone actually rolled back to 10.13.3? To much crap in my system to erase.
That’s the problem, I don’t know how to do that. I followed Apple supports instructions to revert to the shipped version but it still came up as 10.13.4. I know for a fact the machine didn’t ship with that version though. Any ideas?
I’m 99.9% certain I have a backup with 10.13.3 on it. I’ll try tomorrow and let you know.
I had tried it once already and it worked in Windows until I ran Windows update which included 1709. It was after the reboot part of the installation that it stopped working.
My plan is to install Windows with 10.13.4 on the Mac side and see if it works without installing Windows updates. I’ll then try the time machine backup, if that is 10.13.3 then I’ll try the Windows update and see what happens. It’s going to be tomorrow afternoon GMT before I can give you more info.
Cheers.
Ps The guy at Apple support reckons you CAN roll back your OS to that your machine shipped with, which I’m sure was 10.13.3, or older. I tried his way but was in a rush and it didn’t work. Maybe I did something incorrectly.
I would greatly appreciate if you can find out if installing macOS 10.1.3.3 along with 1709 can fix this. Since I am pretty sure I will not use outdated Windows 10 and I don't have macOS backup so I need to know if it's worth reinstalling 10.13.3 from scratch.
I’m in the process of doing it now. I’m using internet recovery to hopefully restore my Mac back to a pre 10.13.4 state then I’ll install bootcamp and see where I’m at.
I’ll post once I’m done & have an answer.
So, even though I’ve followed the method again, I’ve ended up with 10.13.4 as the OS. There is absolutely no way this machine shipped with that so clearly this rollback to the OS at point of shipping doesn’t work.
I’m trying my time machine backup but am pretty certain that will also be 10.13.4, although I don’t know why, as it was made before I updated. All I’m left with then is not installing any Windows updates. I’m gonna be pretty hacked off if none of this works.
Hi, appreciate the gesture, and it’s nothing personal, but I’m not installing any OS that I’ve not got directly from Apple.
I’ve just started the whole thing again from scratch and my time machine backups are definitely showing as 10.13.3 so I’ll see what happens once it’s installed.
That's the thing though, I'm now running 10.13.3 and have exactly the same problem which only manifests itself after installing those Windows updates.
I've just spoken with the senior advisor from Apple and he's taken the details and will feed it back. He also said it might well be passed on to Microsoft too.
Good luck with it!
Guys, just want to say I'm really glad I have come across this thread as I am having the exact same issue with Apple devices not working in Windows after an update. (Loner T was helping me in another thread, but we got nowhere despite his efforts.)
I want to remove the KB4088776 update as I reqckon it could have something to do with the issue as with everyone else, on a clean install of windows everything was good until an update caused the issue.
Bizarrely, if I look at installed updates in Settings>Windows Update>View Installed Update History, that update shows. However, if I look via Control Panel>....>Installed updates (or click on Uninstall Updates In Settings>Windows Updates) it is not there!
See attached.
Well, if that is the case, then it makes no difference as I only installed that update after a heads up from Loner T. Problem was the same before installing KB4089848. Did you notice that KB4088776 shows up on the top of the screen grab?
The bluetooth settings won't even let me turn the bluetooth off. So I tried using the Terminal and Homebrew with the `blueutil` package. And it says that it turned it off. But it doesn't show that it is off in the bluetooth settings. Strange things afoot
I’m having the same issues. Tried reinstalling boot camp support software. Tried rolling back windows restore point. Tried repairing drivers and devices through windows. Cannot get them to pair. This happened immediately after 10.13.4 as you said.
Apple customer service referred me to windows support. Both are unable to troubleshoot the issue
desmortum wrote:
How did you update to 1803? Insider Preview? They delayed it. It wasn't released.
Insider Preview, but that still didn’t help. It was yesterday’s update that resolved it.
2017 iMac 27” 4.2GHz i7 Radeon 580 Pro 24Gb RAM
As of this morning my mouse and keyboard will now connect automatically on all restarts in to macOS and windows 10. I was having the same mouse issues we've been having all day yesterday, but mysteriously today I'm connecting without issue. Laste update installed in windows 10 was 4/11 and nothing has changed in macos since the update over the weekend?
Possible that something was being stored in memory cached somewhere that finally worked itself out?
10.13.4 Broke BootCamp Bluetooth
