Apple Music skipping

I use my iPhone a lot for music playback. After upgrading to 11.3, I've started to have problems with glitching and skipping while listening to music. I'm using a iPhone 6S with a new battery installed by Apple a few weeks ago. Playback problems occur when using wired headphones (3.5 analog), the iPhone speaker and also JBL Clip 2 bluetooth speaker. All of the songs I've had skipping problems were downloaded to the phone. I've also had a problem with playing Beats1 on-demand shows. Anyone else having issues?

[Re-Titled by Host]

iPhone 6s, iOS 11.3, new battery

Posted on Mar 30, 2018 4:37 PM

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Question marked as Top-ranking reply

Posted on Mar 31, 2018 2:54 PM

Hello leedos,

Thank you for using Apple Support Communities.

I see that after updating to iOS 11.3, you started having issues with music playback, getting "glitching and skipping" when listening on the internal speaker, wired headphones and a Bluetooth speaker. I have several things we can try to resolve the issue, try each of these and test after each suggestion.

First, force quit Music and Restart iPhone. These articles will walk you through these steps if you need a reminder.

How to force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch​

If you are still having the same issue after force quitting Music and restarting the phone, delete and reinstall Music app. This article covers that process:

Delete built-in Apple apps on your iOS 11 device or Apple Watch

And finally, if you are still having the issue, please remove one of the songs that you are having an issue with and then redownload it. Then test to see if you are still having an issue with the playback.

Delete songs and videos from your iCloud Music Library

Best regards.
212 replies

Jul 28, 2018 12:18 AM in response to Swhiteh3

Being that the biggest reason for owning an iPhone is for iTunes (I have used iTunes from day one), to have a phone that now does not play back my music in any listenable form after putting it on standby means once again, Apple has proved to be completely incompetent when introducing new updates. None of the suggestions by Apple in the original post work. I have over 100gb of music downloaded and regularly listen to podcasts that suffer the same issue. THE RICHEST COMPANY IN THE WORLD -SORT YOUR **** AND FIX THIS PROBLEM ASAP!!!!!!! this maybe the last time I purchase an iPhone. Since Mr Jobs died, the company has turned into a cynical corporate has-been, intent on alienating its most loyal users and pro users whilst offering updates that simply make too many mistakes and are clearly not tested properly. Are you telling me no one updated this new version and then tried something simple like listening to music though wired headphones with the phone on standby??? Of course not, because that would mean having to be detailed, professional and have staff that aren’t all using iPhone X. Or maybe it’s deliberate? I mean you all need people to buy new phones each year to satisfy the shareholders. Corporate greed 101: introduce updates that systematically make user experience worse.... to incentivise new purchases.

Aug 11, 2018 2:09 PM in response to Daragonez

Deleting the iTunes Music player from my phone and reinstalling it from the App Store (cloud reinstall took 60 seconds), the whole issue seems to be resolved. I'm tentatively optimistic.Deleting the iTunes Music player from my phone and reinstalling it from the App Store (cloud reinstall took 60 seconds), the whole issue seems to be resolved. I'm tentatively optimistic.

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Apple Music skipping

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