Level 1

73 points

can not sync photos with ios 11.3 and itunes 12.7.4

I downloaded itunes 12.7.4 and ios 11.3 and now I can not sync my photos to my iphone X, Iphone 8 plus, Ipod Touch or Ipad Pro with my PC running Windows 10. It gets to Step 5 of 6 and just sits there frozen at "Reading Photo's from "Pictures" and will not finish the transfer of the photos to my devices and finish the sync. I did not have a problem until the new operating system was released. Anyone having this issue and is there a fix??

iPhone X, Windows 10

Posted on Mar 30, 2018 9:07 PM

Top-ranking reply

philipp273

Level 1

9 points

Posted on Apr 8, 2018 6:05 AM

So until Apple fixes this, here is a workaround: Downgrade to iTunes 12.7.3! It definitely is an iTunes 12.7.4-issue. After downgrading to 12.7.3, everything is working again.

So you have to manually uninstall 12.7.4 and download 12.7.3 from Apple (just google for the version number, you'll find it).

Problem is that you have to go back to an auto-saved iTunes Library file from when you had 12.7.3 installed. So after installing but before starting 12.7.3 you have to first rename the current "iTunes Library.itl" file to something like "iTunes Library 12-7.4.itl" and then go to the "Previous iTunes Libraries" folder and take the presumably latest autosaved itl-file and move it one folder up and rename it to "iTunes Library.itl".

(Of course this means that you'll lose all changes you made to your iTunes library since updating to 12.7.4)

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455 replies

Apr 2, 2018 6:14 AM in response to mgrassni

100% exact same issue. No problems until I did the update. Used to sync once a week without a hiccup.

Hoping for a fix soon.

Apr 2, 2018 6:38 AM in response to CharlesLeeRayy

Did you try the workaround posted above?

ralph7up

Level 1

14 points

Apr 3, 2018 8:09 AM in response to mgrassni

Not may but will. did that in working with tech yesterday.

Apr 3, 2018 2:44 PM in response to philipp273

I downgraded and attempted your file name change but that’s causing me to lose all of my music for some reason..... any ideas?

mgrassni Author

Level 1

73 points

Apr 3, 2018 3:30 PM in response to alisha722

The Apple advisor and I tried that, it did not solve the issue.

scrjs

Level 1

18 points

Apr 3, 2018 3:49 PM in response to alisha722

That may work the first time after you delete the cache. However it will fail on every sync after

Apr 3, 2018 3:52 PM in response to scrjs

That’s strange. I’ve done a sync 3 times now on both my iPhone and iPad and it’s worked fine.

scrjs

Level 1

18 points

Apr 3, 2018 4:02 PM in response to alisha722

Ok - I can’t explain why our experiences are different however I tried this several times yesterday where it worked first time and failed on every subsequent sync

Apr 3, 2018 9:14 PM in response to mgrassni

i got the same problems, itunes 12.7.4 windows 10 & iso 11.3 iphone 7

i can't do anything till the support fix the the bugs

Apr 4, 2018 2:08 AM in response to hendrogun

same issue with me.

iphone 7 ios 11.3 windows 10 itunes 12.7.4

unable to sync photos

Apr 4, 2018 8:57 AM in response to Prieni

I don't know why, but people don't seem to read/find the workaround posted in this thread. Maybe it's the forum layout?

Apr 4, 2018 10:32 AM in response to R Hermans

Just fix my reply.

ralph7up

Level 1

14 points

Apr 4, 2018 10:38 AM in response to mgrassni

Same for me. The apple advisor tried that and "no joy".

Apr 4, 2018 12:19 PM in response to mgrassni

I have this too. Swapped to wifi sync and got about a third of my photos back on the phone but its just hanging again. It says 'reading photos from "pictures" '

scrjs

Level 1

18 points

Apr 4, 2018 12:56 PM in response to neerajfrombeaverton

How long did it take?

How many photos?

How many albums (folders)?

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can not sync photos with ios 11.3 and itunes 12.7.4