can not sync photos with ios 11.3 and itunes 12.7.4

Hello all ... I’m getting nowhere either. I still can’t believe that this has been going on since the beginning of April.

I’ve always been a fan of the iPad since it’s introduction... now on my third. ...I’m not too sure if I’ll still be loyal after this fiasco. I, like everyone else, paid good money for this product.

My Apple advisor has assured me that it is being worked on but has absolutely no idea when they will have a fix... if at all.

Fingers crossed it’ll be soon.

Hello all ... I’m getting nowhere either. I still can’t believe that this has been going on since the beginning of April.

I’ve always been a fan of the iPad since it’s introduction... now on my third. ...I’m not too sure if I’ll still be loyal after this fiasco. I, like everyone else, paid good money for this product.

My Apple advisor has assured me that it is being worked on but has absolutely no idea when they will have a fix... if at all.

Fingers crossed it’ll be soon.

Hello all ... I’m getting nowhere either. I still can’t believe that this has been going on since the beginning of April.

I’ve always been a fan of the iPad since it’s introduction... now on my third. ...I’m not too sure if I’ll still be loyal after this fiasco. I, like everyone else, paid good money for this product.

My Apple advisor has assured me that it is being worked on but has absolutely no idea when they will have a fix... if at all.

Fingers crossed it’ll be soon.

Hello all ... I’m getting nowhere either. I still can’t believe that this has been going on since the beginning of April.

I’ve always been a fan of the iPad since it’s introduction... now on my third. ...I’m not too sure if I’ll still be loyal after this fiasco. I, like everyone else, paid good money for this product.

My Apple advisor has assured me that it is being worked on but has absolutely no idea when they will have a fix... if at all.

Fingers crossed it’ll be soon.

Yes I’m also very turned off by iTunes, it’s way less than desirable. It can’t even sync animated gif, the music is a pain to use. I’ve been using Apple since iPhone 3G, and iPad 2, but after this iPhone X and iPad Pro expires, I’ll be onto android. Apple has slipped way behind in the last few years...

This did not work for me... I always one of two things happen.. it either sits on reading photos and never moves.. left it for two days once.. or.. it will move from reading photos to analyzing photo library.. then quits and says the sync session failed. Apple needs to get a handle on this... it is getting really old..

Yeah that's true and I know it works with iOS 11.3 but my brother's phone can't complete the sync with his iOS 11.3.1 though. Not sure if it's an isolated incident or it's not compatible when you update.

Come on Apple ... please listen to you customers.... get this fixed.

At least have the courage and courtesy to apologise and give an indication as to when we can expect a fix.

this has been going on far too long.

Come on Apple ... please listen to you customers.... get this fixed.

At least have the courage and courtesy to apologise and give an indication as to when we can expect a fix.

this has been going on far too long.

It will probably be a bit.. they aren't very rapid in this kind of thing, this has been going on for a LONG LONG time.. for them just now to acknowledge it and start working on a fix? eh.. I am not getting my hopes up.. we've seen people who've said they talked to apple engineers who admit a problem and months would pass ..

The reality is Apple has new products coming out in a few months, they are more focused on that than a software glitch.. working out kinks in ios will come before itunes.. so if they issue a patch that fixes this bug before it's near end of year? would amaze me.. and this comes from a guy who has been on board since before the first iphone came out.. back when itunes even used to sync to certain third party mp3 players and not just the ipod.. which by the way, I still have my original, what is now called "ipod classic" .. hard drive still spins up, no errors.. hardly any scratches.. I should probably sell it 🙂 it's the original 80 gig model .. not the "classic" revamp 80 gigger.. the date is 2005 on the back

Anyway.. itunes has always been crap.. that's the point..

While working for the Salt Lake Winter Games, I had the latest PC and the latest Apple machine at my disposal, and was able to determine which one was better. Based on this first experience I never switched to Apple’s devices. Then, in 2013, I was given an iPad mini. Obviously it had not been tested as the camera was not working. Apple exchanged it. My son needed something of this kind and I gave it to him, not without expressing my opinion about that gadget. A year and a half ago, i bought a new iPad mini (128 GB) because I needed to store and show all my pictures on one small device. After 5 months, the home button stopped working, the replacement device had an annoying black spot on the screen, and it was replaced too. And since I received this third iPad, I have been battling with the syncing issue, both in December/January, and for the past 4 weeks, and wasted too much of my precious time. This experience speaks volumes of Apple’s competence and customer care. Apple, if you’re reading, your device is not doing the functions you promised and I bought the iPad for, I DEMAND A REFUND!

This is what they said last winter when I already had the same syncing issue, but they didn’t tell me right away, always beating about the bush, and making me waste a lot of time, and the fix took too long to my taste and needs.

derecka wrote:

....

• Then after downloading iTunes 12.7.3 sign in to your account and do a restore to your iPhone that you saved,

• Once done you can do a sync of your photo's and music.

I'm sure you meant restore rather than backup (again) here, otherwise you would overwrite the good backup with an empty one. 😮

tt2

Here is message I received from my Apple Support person after following up on my ticket I opened when all these issues started happening:

I just got into the office and listened to your voicemail about the iTunes issue. I have yet to receive any updates regarding the issue with iTunes syncing photos. I assure you once I receive word about the fix for this issue I will update you on the steps to take.

What is the number we call? I have avoided calling because I would probably take it out on someone who is not responsible. I have been hoping the nightmare will end. It has been almost 2 months that my very expensive phone has not worked right. I just do not understand if they wanted to fix it, how can it take this long. All they got to do is undo whatever they did to mess it up. I just do not understand why Apple has not even posted something telling us when it will be fixed.