can not sync photos with ios 11.3 and itunes 12.7.4

Try unchecking all photos and checking selected folders. Unselect them all. Then start adding a couple at a time. I have about 1/4 of my 20K pictures back on. Takes a long time but it seems to be working so far.

I deleted my photos too but they are still on my computer. I might try, as recently suggested, bringing a few at a time. Yesterday, the Senior Apple Engineer asked me to send him report from iTunes and my MSInfo file from my PC. He said that Engineering requested it. He viewed what I was doing on my screen real time. I have an open ticket and he will be my 1-1 Tech until this gets resolved. I suspect it won't be fixed until a new iTunes and/or iOS comes out.

The biggest company by market capitalisation in the world, offering shabby service.

Many a great company has collapsed because of poor service.

As a loyal Apple customer for many years feel this is shocking service.

Why don't they end out a press release or advise customers so we don't waste hours trying to solve an unsolvable problem or is this a way of converting everyone to IOS?

Makes you think.

This appears to be working for me so far. Only part of my pictures moved into folder.

I created a new folder under Pictures(My Pictures) as iPhoneSync.

Change from iphone in iTunes to select the Folder.

Initially, since it contains nothing, Sync will finish with no issue.

Move some of the some pictures folders over.

Click Sync.

The sync is finishing and copying the pictures to phone now.

Try this from ErgoEdbo (listed further back in this set of posts). I found it doesn't completely solve the problem as it only works once but it should at least get the first synch of photos back into albums. I followed the instructions explicitly for my iPad, then did my phone but without re-booting the phone - further synchs on both devices haven't removed the albums but new photos don't go into the albums nor can I add any more albums, but the new photos and contents of further albums do to on to the device.

Other than that we have to wait for Apple to update iTunes - which it seems they are doing as they've had so many reports of this problem.

Step 1: Go to your target photo folder (which includes all of its sub folders, and DELETE the iPod Photo Cache folder.

Step 2. Perform a sync on your device, but UNCHECK the “Sync Photos” box, when prompted, select “remove all photos from device” (this action will erase everything from your device). Complete the sync.

Step 3: After disconnecting USB from PC, perform a “hard reboot” of phone or pad & restart the device.

Step 4: Begin a new sync, this time, CHECKING the box to “Sync Photos” (this action will result in recopying ALL of your target folders & photos, and can take some time to complete, as it would if you were setting up a brand new device)

(Above steps copied from ErgoEdbo's post - if they do help you please mark their post as helpful.

Same problem. I have decided to use Dropbox instead of Itunes syncing to transfer my pictures to my iphone. Much more flexible and open. 2 out of the last 3 itunes updates were bugged for Windows 10 users....

Denise,

This is a followup to my previously suggested "fix steps" that you kindly re-posted here:

As I had outlined earlier, I am syncing from a current & properly updated Windows 10 machine, and I'm syncing from iTunes 12.7.4 to my iPhone X and an iPad Pro. For me, at least, all my folders & sub-folders DID successfully sync on BOTH devices. After letting everything sit for a day, today, I attempted to sync both devices once again..even after having added both NEW sub-folders & photos, as well as a few additional new photos into existing sub-folders, and. amazingly, EVERYTHING completed properly, and within a reasonable amount of time, and with all NEW sub-folders & images into existing ones being present and accounted for! Not sure how long photo syncing will perform like this as it should, but fingers are crossed for sure. And I DO kind of feel it's important to perform my suggested "hard reboot" step in my instructions because that often can clear any residual buffer/memory bugs before proceeding.

And then, today I just happened to look at my iPhone X's screen only to see one of my many home screen icons blithely sitting right there on TOP of other app icons, slightly askance!!! It took me a great deal of effort to get the "rouge" icon BACK to a safe, open spot on my home screen. I have also now noticed that many "innocent images" existing in my Camera Roll Album have now been randomly RENAMED to things like HQJYZKRD.JPG Gawd! This iOS 11.3 firmware has been a REAL nightmare, and iTunes 12.7.4 doesn't seem to know which end is up either because of it, likely because of iOS 11.3. I'm now truly burned out in trying to chase down ANY more fixes for the sheer myriad of astounding problems Apple has foisted upon us all!

I have read on the web that Apple engineers are now actually working on repairing the damage done hardware & software-wise, but I'm afraid they will NEVER be able to repair the damage done to all of us Apple Users' faith in them. To quote Trump's many tweets...SAD. (sorry)

Thanks for the additional info. I'm just leaving my iPhone (7 plus) as is for the time being, awaiting Apple updating iTunes. I've got back what I needed for now.

I'll test out on the iPad later and see if that now synchs properly.

I had no problems with ios 11.3, and this photo problem only began with the iTunes change. Let's hope it is not too long before they issue an update of one or the other to fix this problem for Windows users.

I have just synched both iPad and iPhone and the folders are definitely in place, including one I just added to see if it would appear as an album or if just the photos would be there in collections.

Looks like ErgoEdbo may have found a good work round.

I have just loaded iTunes 12.7.3 and I can confirm that this fixed the issue with iTunes hanging at step 5 when doing a photo sync. So definately a 12.7.4 issue! My sync of 8500 photos now runs in 5 minutes. But I still have a remaining issue with no albums showing on the iPad. I should see the windows folders appearing as albums and I don’t. Anyone suggestions welcome?

Yes, that's exactly what happened to me. Interestingly, the photos still seemed to be present since I could see photos in people albums but all of my synced albums were gone. I've done a reset & I'm now restoring a backup to hopefully put things right but I am not at all confident.

(& now it's just finished & guess what, I now have no photos at all & iTunes is stuck on "Reading photos from..." yet again - grrr!)

Has anybody found a download link for iTunes 12.7.3? I can only find 12.4.3 which I'll try if I cannot get the previous version before this 12.7.4 disaster. It seems that with just about every update Apple screws something with photo synchronisation & I'm sick of having to constantly reload my library. I'll be using Google Photos in future.

Just did a search to see if there are other threads under different names that seem to be reporting this same issue. THERE ARE!!! With just a brief search, I came up with 7 other threads. The one with the most "I have this problem too" is entitled "itunes stuck on "Reading photos from pictures". Same symptoms and there are listed an additonal 267 "I have this problem too".

On another thread, one poster notes that most folks sync monthly and expects the issue to climb significantly as more and more folks convert to the latest itunes.

My apple tech got back with me yesterday and noted nothing has been heard from engineering. Sadly, I seem to have a better handle on the problem then apple does.

Does anyone have any idea if it is possible to know what version of itunes the "previous library file" was associated with? The reason that I ask is the date of my most recent library file is 03/31/2018 which is about the time I download the most recent itunes. My windows 10 install gives itunes as 03/31/2018.

painful exercise but yes it works.

Surely this is Apples job,not ours as customers.

The real frustration is no support from Apple and guys at iStore just deleted all my details on phone,reset everything then said SORRY we don't know what problem is,sent phone away for repairs and now wont repar division will not respond to the Status of my phone?????

Oh well that's how the largest company in the world(by market capitalization) treat their customers. Wonder how long they will stay number 1.

Wish i could send this to Tim Cook the C.E.O.but cannot find his contact details anywhere.

Yes, there are several threads started back in the fall addressing the issue that photos won’t copy since iOS 11. I spent numerous hours on the phone with a Senior Apple advisor. Apple engineers are working on it.

Try Ergodbo's method from further back in this set of posts which worked for me on both iPhone 7 plus and iPad Pro. It was slow to load the photos once they had been removed but they did all go back on and the albums showed and subsequent synchs have continued working.

Step 1: Go to your target photo folder (which includes all of its sub folders, and DELETE the iPod Photo Cache folder.

Step 2. Perform a sync on your device, but UNCHECK the “Sync Photos” box, when prompted, select “remove all photos from device” (this action will erase everything from your device). Complete the sync.

Step 3: After disconnecting USB from PC, perform a “hard reboot” of phone or pad & restart the device.

Step 4: Begin a new sync, this time, CHECKING the box to “Sync Photos” (this action will result in recopying ALL of your target folders & photos, and can take some time to complete, as it would if you were setting up a brand new device)

Step 5: After all photos and appropriate folders have been recopied during the sync, everything should be just fine