can not sync photos with ios 11.3 and itunes 12.7.4

If you haven't already tried it then it may help to delete the iPod Photo Cache in order to reset it.

tt2

Thank you,

I reverted back to 12.7.3 and I am able to sync again.🙂

iTunes 12.7.4 is the problem.

Revert back to 12.7.3

Rolling back to 12.7.3.46 seems to be the only surefire workaround.

tt2

Run Windows Update. There is an Apple Device USB Update.

My iPhone wasn't syncing to iTunes before update. Now it is.

philipp273 wrote:

So until Apple fixes this, here is a workaround: Downgrade to iTunes 12.7.3! It definitely is an iTunes 12.7.4-issue. After downgrading to 12.7.3, everything is working again.

Thank you so much! Works like a charm!
Still hoping Apple fixes this soon.

If it helps, I had 42,665 photos and 3,000 songs that got wiped off of my phone thanks to the “help” of an AppleCare senior advisor. I spent HOURS over THREE DAYS with them trying to find a resolution until finally speaking to a different senior advisor there who knew about the issue and wasn’t guessing on how to fix it.

Good thing I had everything backed up onto my external hard drive on my computer. Find my post in this thread that contains the links and directions to revert back to iTunes 12.7.3.....it got me all of my stuff back on my phone by syncing as normal through iTunes and was relatively simple. Good luck!!!!

Had the same issue during this entire mess. Literally couldn't get the photos off the phone no matter what I did. Unchecked the sync photos box but they stayed there.

Hate to be bearer of bad news, but the only fix for this for me was to first reset my iPhone. Then the photos were gone and I was able to downgrade to 12.7.3.

Complete joke. Outstanding service Apple.

• Until Apple fixes it, the easiest work-around is to:
  • Uncheck Sync Photos in iTunes.

    It gives you a choice whether to keep existing photos on the iPhone.

    • Select 'Keep Photos'.
  • Apply changes and iTunes syncs with no problem.
• This allows syncing without losing existing photos on the phone.
• Wait for the next release and try syncing photos again.

You can try deleting the iPod Photo Cache folders completely, which includes the folder and all of its content. I've been experiencing the problem and started another thread, I didn't see this one. I've also made multiple reports to the feedback page, including a link to my thread, which described all of the strange behavior that iTunes was displaying, despite removing and reinstalling iTunes more than once. You are welcome to also view my discussion here, iTunes 12.7.4 Photo Sync Issue, Win 7. Hopefully the problem can be identified and resolved soon.

Hi, I have the same issue after itunes upgrade (12.7.4) & IOS 11.3. However, I would like to highlight that it is not forzen at "Reading photos from pictures". It will advance to "Preparing t copy items". Just that it takes longer than usual to advance to that stage. As a guide: I have 15,000 photos in various folders in my Windows 10 computer. It took me 72 hours to advance to prep to copying items!!!!! Yes, if you wait long enough, it will sync. However, I don't think t should tak that Long! if you combine ALL photos into a SINGLE folder, the process is shorter. I have reported this to APPLE technician (Furqan), yet to hear form him.

turingtest2 wrote:

Rolling back to 12.7.3.46 seems to be the only surefire workaround.

tt2

Not on the iPad mini 4 (and probably the other iPads as well.) The photo syncs keep crashing the iPad, even using iTunes 11.7.3. I think iOS 11.3 is part of the problem, at least on the iPad mini 4. There appears to be a major memory leak during photo syncs that causes the OS to crash. Rebooting is the only work-around.

The problem seems to be with an early April update to ITunes. I have just spent several hours on the phone with a an Apple Senior Agent going through various tests etc. The problem seems to lie with the Ipod Photo Cache and the way ITunes is now checking with it to determine what changes should be passed between your phone and PC. It was failing miserably to do anything but eventually load new photos but without putting them into their proper folders. The problem was the same on my new IPhone and my much older Ipad (different versions of OS). A new version of ITunes arrived yesterday but it is still not working correctly. It does not seem to transfer videos anymore either. I agree with others that Apples pre release testing regime is appalling.

i have an alternate answer. i have a Emtec "snake" drive that connects to both windows USB and IOS lightning connections on my PC and ipad / iphone. i have all my photos backed on it (as well as other external drives).

I created a folder (album) on iPad and named it as folder and transferred the photos from the Emtec to the ipad folder (album). You can only transfer the contents of the folder only.

the upshot, i have photos back on my iphone (which where i first encountered the problem after syncing - i didn't sync the ipad). The downside, i have to recreate all my other albums (named after each of my travels) - only 25 to go.

Hope this helps those who don't want to go back to an earlier itunes version and stuff new stuff.

I have a working fix (workaround actually) on mac which also identifies the issue.

Works for my old iphone 10.x and my new iphone 11.3 with itunes mac 12.7.4.

Note: I DO NOT use iCloud photo library.

Workaround:

* Mac Itunes, select the iphone. Select photos. Uncheck 'sync photos' and remove all photos.

* On Iphone: force clear the photo cache. Settings > Photos > Turn on iCloud Photo Library. iOs says 'remove all images synced via itunes?' 'OK'. This will take an age whilst it clears down the bloated photo cache.

* As soon as it's done uncheck 'iCloud Photo Library'.

* Mac Itunes, select the iphone. Select photos. Re-check 'sync photos' and All photos will be readded.

Information:

* The photo cache was sitting on the device preventing new photos being synced. The issue is there. Clearing out the broken database and replacing it fixes the issues, but it's a fudging bish to get to it.

* And apple, by ignoring their public have a lot to answer for. I want a refund.

Anyway that's the issue and the workaround.