Can't install macOS High Sierra 10.13.4

I downloaded the update via the App Store but upon restart to install the update there is no chime and the screen is black with only a white cursor and no options to do anything. Nothing happens even after a long wait. Same thing with each of several repeated attempts to install the update. Also downloaded and tried to install with the combo updater but the result was the same.


From this state, I can shutdown the computer (by holding down the power button) and then restart the computer, which boots up with 10.13.3 with no problem.

iMac, macOS High Sierra (10.13.3)

Posted on Mar 31, 2018 6:57 AM

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Posted on Apr 3, 2018 10:26 PM

Thanks D for the Recovery Mode tip. I was able to install 10.13.4 on my Mac!!!


Here are the steps that I took:


1. Press power button to start your Mac and immediately hold down Command + R until the Apple logo and progress bar appear

2. Once the boot up is completed, it may ask you to choose your language (in my case "English")

3. On next screen, it will ask you to to choose:

---------------
Restore from Time Machine Backup

Reinstall macOS

Get Help Online

Disk Utility

---------------

Pick "Reinstall macOS"

4. It then will ask you to choose the hard drive to install on (in my case "Macintosh HD")

5. The computer will reboot several times and it took me around 30 min to complete the installation


Good luck everyone.

66 replies
Question marked as Top-ranking reply

Apr 3, 2018 10:26 PM in response to D Bauguess

Thanks D for the Recovery Mode tip. I was able to install 10.13.4 on my Mac!!!


Here are the steps that I took:


1. Press power button to start your Mac and immediately hold down Command + R until the Apple logo and progress bar appear

2. Once the boot up is completed, it may ask you to choose your language (in my case "English")

3. On next screen, it will ask you to to choose:

---------------
Restore from Time Machine Backup

Reinstall macOS

Get Help Online

Disk Utility

---------------

Pick "Reinstall macOS"

4. It then will ask you to choose the hard drive to install on (in my case "Macintosh HD")

5. The computer will reboot several times and it took me around 30 min to complete the installation


Good luck everyone.

Apr 1, 2018 2:05 AM in response to D Bauguess

- Login as administrator, or type password when prompted

- Open Terminal, and type "sudo diskutil verifyDisk disk0" and check for any boot error

- If any error gets detected, type "sudo diskutil repairdisk disk0" and press "y" (you may backup everything before this)

- restart, and login as administrator

- connect to a high speed internet network

- connect power adapter

- make sure you have more than enough free disk space

- quit all application, and install High Sierra

Apr 3, 2018 2:02 PM in response to D Bauguess

Try searching the temporary update files from the finder and delete them permanently (you need higher permission for this, maybe root access). Then restart in safe mode to download the update again and install.


Maybe little time consuming but the easiest way is to erase the system and reinstall fresh new OS X. macOS High Sierra: Erase and reinstall macOS

This time you could try the combo update in safe mode. Make sure you have enough space and a really good internet connection throughout the download and installation procedure.

Apr 3, 2018 5:01 PM in response to D Bauguess

Problem solved! With great assistance from Apple support, here's what led to the successful installation of 10.13.4:


After having downloaded the 10.13.4 installer from the App Store and proceeding with the Restart, the original problem again occurred. I depressed the power button until the computer shut down.


I then pressed the power button to restart the computer and immediately pressed and held down the command and R keys until I saw the Apple logo and progress bar. This put the computer in recovery mode. After a few obvious things to click, installation began. NOTE: this procedure did not erase the disk or any of my data, apps, preferences, etc. It was simply a matter of time waiting for the installation to complete.


When I got back to my desktop, I checked About This Mac (on the Apple menu), and lo and behold 10.13.4 was installed! I went to the App Store to see if anything was yet not updated. iTunes wasn't, so I updated it.


If 10.13.4 had not already been updated, I was told that once I got to the desktop, I was to go to the App Store and download the update and restart. In my case I didn't need to do that.


I certainly hope others have the same success! I'm feeling a lot of gratitude for Apple support. I also appreciate those of you who offered suggestions.

Apr 5, 2018 10:49 AM in response to WingStone

After numerous attempts (Combo Update, Recovery Mode, Safe Mode, resetting NVRAM, Time Machine restore) trying to fix the 10.13.4 update issue with no result, I've decided to reformat my Mac's hard drive and do a clean install. After the clean install, I was able to successfully update to 10.13.4 and being able to shutdown normally without any issue. I know that this route is not for everyone as it involves reinstalling all your apps and settings (using Migration Assistant to restore my backup from Time Machine didn't work).


I hope there will be a fix soon for those who can't afford to go the clean install way like I did.

May 26, 2018 3:51 PM in response to D Bauguess

I had great support from Apple—senior advisor Kyle. The problem was sent to engineers several times, but in the end I too had backup the Hard Disk, reinstall a fresh copy of the OS, and restore from my Time Machine backup. All is well now.


It's taken a while for me to report back, because I was willing take the time to see if Apple could come up with a simple solution.


Good luck to all dealing with this.

Apr 3, 2018 1:04 PM in response to katerynam

Sorry, I didn't mention about finding your exact partition scheme to mount!

Open Terminal and type "diskutil list" (without quotes) to show the list of partitions and filesystem type. You could see the partition map and check which one to mount exactly.


Anyway, mounting or force mounting even a partition of disk0 won't help you in this case. Your disk probably is not healthy. If the repairDisk command of diskutil fails with an error, it may be a boot loader problem, or could be some other internal issue. Diskwarrior is a well known tool to fix these kind of issues; especially the ones not fixed by the Disk Utility. This is a costly piece of software you could give a try.


Best way to deal with these kind of issue is to backup, format, and freshly install OS X all over again.

Or, you can always take your system to the AppleCare and let them make it work.

Apr 4, 2018 4:30 AM in response to katerynam

I had this issue last Thursday (3/29) - installing OS update. My apple hardware is only 3 years old. After some troubleshooting felt like I was in the same situation with the initial High Sierra (last fall). I went to the Apple store and their solution was to wipe out my box and start over. I've learned from last fall, after spending a week+ on the issue, that this was the best solution. It's sad, that it came to that, but I had the issue solved within 20 hours (time delay due to restoring from back up).


I'm curious. Are we outliers or is there a significant number of people having this issue?

Apr 5, 2018 4:30 AM in response to D Bauguess

Same problem described in this thread happen to me after 10.13.4 (automatic) installation on my macbook air 2015. Solved the problem by 1) first running first aid from the menu of the console message that I got in boot. This returned working macos 10.13.3 installation. Then 2) I downloaded macos 10.13.4 bundle directly from link in this thread, and installed it manually (without appstore that is). Now I have working 10.13.4 installation.


In my iMac 2017 I did not get this problem, but instead update broke bluetooth pairing to magic devices in bootcamp to which I still haven't found working solution. I read also people having problems with external displays or something. From now on I will be VERY sceptical installing new macos updates, with all the issues that has been going on.

Apr 4, 2018 12:33 AM in response to D Bauguess

Houston, we still have a problem. I was able to update my Mac Pro to 10.13.4 using the Recovery Mode (went to "About this Mac", it shows macOS High Sierra Version 10.13.4). However, I still cannot do the normal shutdown by clicking on the upper left corner Apple logo and select "Shut Down...". Note that this is the same problem I had right after unsuccessful 10.13.4 update. The screen goes blank to black with only the mouse cursor showing and the computer is still on and running. I can only shut it down by pressing the power button. Tried resetting NVRAM (holding down Option+Command+P+R right after turning on the Mac) doesn't help.

Apr 4, 2018 6:39 AM in response to Huckleberry Carignan

Both I and HaiDesignGuru sucessfully resolved the problem by reinstalling the OS via Recovery Mode. Upon success, I hastily wrote the steps I followed from less than complete memory. Last night (April 3) HaiDesignGuru cleaned up the steps I wrote although didn't mention that if 10.13.4 doesn't install from Recovery Mode, you would then need to go to the App Store to download and run the updater. I didn't need to do that again, but that's what I was told by Apple.

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Can't install macOS High Sierra 10.13.4

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