Can't install macOS High Sierra 10.13.4

I downloaded the update via the App Store but upon restart to install the update there is no chime and the screen is black with only a white cursor and no options to do anything. Nothing happens even after a long wait. Same thing with each of several repeated attempts to install the update. Also downloaded and tried to install with the combo updater but the result was the same.


From this state, I can shutdown the computer (by holding down the power button) and then restart the computer, which boots up with 10.13.3 with no problem.

iMac, macOS High Sierra (10.13.3)

Posted on Mar 31, 2018 6:57 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2018 10:26 PM

Thanks D for the Recovery Mode tip. I was able to install 10.13.4 on my Mac!!!


Here are the steps that I took:


1. Press power button to start your Mac and immediately hold down Command + R until the Apple logo and progress bar appear

2. Once the boot up is completed, it may ask you to choose your language (in my case "English")

3. On next screen, it will ask you to to choose:

---------------
Restore from Time Machine Backup

Reinstall macOS

Get Help Online

Disk Utility

---------------

Pick "Reinstall macOS"

4. It then will ask you to choose the hard drive to install on (in my case "Macintosh HD")

5. The computer will reboot several times and it took me around 30 min to complete the installation


Good luck everyone.

66 replies

Apr 13, 2018 2:38 PM in response to D Bauguess

I've had a similar issue on my Early 2013 MBP... The update begins and then hangs when the progress bar is at about 80%. I had to restore from my time machine. Otherwise my only option was booting in safe mode. I noticed the screen refreshed in a weird way in safe mode. I tried several things to no avail before that. I won't even begin to list those things. I couldn't even get an update from the server in recovery mode. This happened to me Monday. Then I stupidly risked it again today. So this was the second time I restored from a time machine backup.


I haven't tried using the "combo update" mentioned earlier. I assume it won't work for me either.

Apr 16, 2018 5:59 AM in response to Eau Rouge

I feel a little naked after this report. 😁


EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-16 08:33:52

Download EtreCheck from https://etrecheck.com

Runtime: 3:29

Performance: Good


Problem: Other problem

Description:

Cannot install 10.13.4 High Sierra Update


Major Issues:

Anything that appears on this list needs immediate attention.


Battery failure - Your battery is reporting that it needs to be serviced.

Modified suoders file - The sudoers file has been modified. This is unusual and is sometimes evidence of malware.

I noticed when I look at /etc/sudoers that there is a file called "sudoers-orig" which is the file size that was expected by etrecheck. I also looked in sudoers.d (directory) and there is a document called 50_prey_switcher. I did install Prey anti-theft software.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 15-inch, Early 2013)

MacBook Pro Model: MacBookPro10,1

1 2.4 GHz Intel Core i7 (i7-3635QM) CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Service Battery - Cycle count = 379


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

NVIDIA GeForce GT 650M - VRAM: 1 GB

B326HK 3840 x 2160 @ 30 Hz

DELL 2408WFP 1920 x 1200 @ 60 Hz


Drives:

disk0 - APPLE SSD SD256E 251.00 GB (Solid State - TRIM: Yes)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () 250.79 GB

disk1s1 - Macintosh HD (APFS) 250.79 GB (162.23 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB (61 MB used)

disk1s3 - Recovery (APFS) [Recovery] 250.79 GB (1.54 GB used)

disk1s4 - VM (APFS) [APFS VM] 250.79 GB (2.15 GB used)


disk2 - Inateck 1.00 TB

External USB 5 Gbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - W****T (MS-DOS FAT32) 499.98 GB

disk2s3 - H*******0 (Journaled HFS+) 499.76 GB


disk3 - Sunplus Technology Inc. USB to Serial-ATA bridge 1.00 TB

External USB 480 Mbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - I**************e (Journaled HFS+) 999.86 GB


Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (84.70 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 250.79 GB (84.70 GB free)

APFS

Mount point: /private/var/vm


disk2s2 - W****T 499.98 GB (453.56 GB free)

MS-DOS FAT32

Mount point: /Volumes/W****T


disk2s3 - H*******0 499.76 GB (350.04 GB free)

Journaled HFS+

Mount point: /Volumes/H*******0


disk3s2 - I**************e 999.86 GB (13.23 GB free)

Journaled HFS+

Mount point: /Volumes/I**************e


Network:

Interface en6: Thunderbolt Ethernet Slot 1

One IPv4 address

Interface en7: iPhone

Interface fw0: Thunderbolt FireWire

Interface en0: AirPort

802.11 a/b/g/n

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.73 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About 2 days

System Load: 3.20 (1 min ago) 3.67 (5 min ago) 3.35 (15 min ago)


Configuration Files:

File /etc/sudoers size: Found 1302 B but expected 1563 B


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.prey.agent.plist

Executable: /usr/local/lib/prey/current/bin/prey

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist

Executable: /Library/PrivilegedHelperTools/com.bombich.ccc

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.logmein.raupdate.plist

Executable: /Library/Application Support/LogMeIn/update/raupdate /s

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

66 32-bit apps


Kernel Extensions:

/Applications/VMware Fusion.app

[Not Loaded] VMwareVMCI.kext (VMware, Inc. (Fusion), 6.0.4)

[Not Loaded] vmioplug.kext (VMware, Inc. (Fusion), 6.0.4)

[Not Loaded] vmnet.kext (VMware, Inc. (Fusion), 6.0.4)

[Not Loaded] vmmon.kext (VMware, Inc. (Fusion), 6.0.4)

[Not Loaded] vsockets.kext (VMware, Inc. (Fusion), 6.0.4)


/Library/Application Support/LogMeIn/drivers

[Loaded] LogMeInSoundDriver.kext (LogMeIn, Inc., 4.1.7559)


/Library/Application Support/Logitech.localized/Logitech Options.localized

[Not Loaded] LogiMgrDriver.kext (Logitech Inc., 6.80.1 - SDK 10.12)


/Library/Extensions

[Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.5 - SDK 10.8)

[Loaded] LogitechUnifying.kext (Logitech Inc., 1.3.5 - SDK 10.8)


/System/Library/Extensions

[Not Loaded] LfEtherConfig.kext (2.0)

[Not Loaded] LfConnectDriver.kext (1.15.1 - SDK 10.9)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 152 Apple tasks
[Running] 130 Apple tasks


System Launch Daemons:

[Not Loaded] 34 Apple tasks
[Loaded] 175 Apple tasks
[Running] 123 Apple tasks


Launch Agents:

[Not Loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2017-02-16)
[Other] com.paloaltonetworks.gp.pangps.plist (? ce949a03 - installed 2017-01-18)
[Running] com.Logitech.Control Center.Daemon.plist (? 209c949 - installed 2016-10-04)
[Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2018-02-26)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Other] com.logmein.LMILaunchAgentFixer.plist (? 2c91a132 - installed 2017-02-16)
[Not Loaded] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2017-02-16)
[Loaded] com.oracle.java.Java-Updater.plist (? 9b6fd2f5 - installed 2017-09-05)
[Not Loaded] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2017-02-16)
[Other] com.paloaltonetworks.gp.pangpa.plist (? e325755d - installed 2017-01-18)


Launch Daemons:

[Not Loaded] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2017-02-16)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2016-12-21)
[Loaded] com.bombich.ccc.plist (? 41245744 - installed 2012-02-20)
[Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-15)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-09-05)
[Loaded] com.cocoatech.pathfinder.SMFHelper7.plist (Dragan Milic - installed 2017-10-23)
[Loaded] com.logmein.raupdate.plist (? c8be1d3f - installed 2017-02-16)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Loaded] com.leapfrog.connect.authdaemon.plist (? 234398a1 - installed 2017-09-16)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-12-09)
[Other] com.prey.agent.plist (? 714c4ad6 - installed 2016-09-01)
[Other] com.paloaltonetworks.gp.pangpsd.plist (? fcd5eb13 - installed 2017-01-18)


User Launch Agents:

[Other] com.zeobit.MacKeeper.Helper.plist (? 0 - installed 2012-02-10)
[Running] com.spotify.webhelper.plist (Spotify - installed 2018-03-09)
[Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2016-09-28)
[Running] com.apple.SafariBookmarksSyncer.plist (? 0 - installed 2010-02-25)
[Running] com.leapfrog.connect.monitor.plist (? 0 - installed 2013-12-30)


User Login Items:

iTunesHelper Application (Apple - installed 2018-04-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

PhoneViewHelper Application (Ecamm Network, LLC

(/Users/***/Library/Application Support/PhoneView/PhoneViewHelper.app)


Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-15)

SurveillanceClient: 3.11.10 (installed 2014-03-06)

Google Earth Web Plug-in: 6.0 (installed 2011-05-17)

Flip4Mac WMV Plugin: 2.4.0.11 (installed 2011-11-30)

Silverlight: 5.1.40416.0 (installed 2015-05-19)

AmazonMP3DownloaderPlugin101736: AmazonMP3DownloaderPlugin 1.0.17 (installed 2012-11-02)

FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22)

DivXBrowserPlugin: 2.0 (installed 2010-08-25)

QuickTime Plugin: 7.7.3 (installed 2018-01-31)

Flash Player: 21.0.0.226 (installed 2016-04-22)

LogMeIn: 1.0.961 (installed 2013-10-25)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.17 (installed 2012-02-27)

CouponPrinter-FireFox_v2: Version 1.1.9 (installed 2012-11-14)

iPhotoPhotocast: 7.0 (installed 2008-10-29)

LogMeInSafari32: 1.0.961 (installed 2013-10-25)

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-12-02)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

Move-Media-Player: npmnqmp 071701000001 (installed 2009-10-14)


3rd Party Preference Panes:

Flash Player (installed 2016-04-15)

Flip4Mac WMV (installed 2011-06-30)

Java (installed 2017-12-02)

Logitech Control Center (installed 2017-11-16)

Logi Options Launcher (installed 2018-03-09)


Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 250.79 GB - Disk used: 166.09 GB

Destinations:

I**************e [Local] (Last used)

Total size: 999.86 GB

Total number of backups: 207

Oldest backup: 2013-11-07 09:30:28

Last backup: 2018-04-13 08:37:37


Top Processes by CPU:

Process (count) Source % of CPU
mdworker (32) Apple 35
mds Apple 28
mds_stores Apple 23
WindowServer Apple 11
kernel_task Apple 10


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 1.07 GB
Google Chrome Helper (7) Google, Inc. 652 MB
mdworker (33) Apple 604 MB
mds_stores Apple 415 MB
Mail Apple 390 MB


Top Processes by Network Use:

Process Source Input Output
Mail Apple 844 MB 589 KB
mDNSResponder Apple 3 MB 624 KB
netbiosd Apple 308 KB 88 KB
apsd Apple 11 KB 11 KB
rapportd Apple 347 B 352 B


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
mdworker (33) Apple 51
mds_stores Apple 48
mds Apple 30
mdworker (2) 14
backupd Apple 10


Virtual Memory Information:

Available RAM 1.78 GB
Free RAM 18 MB
Used RAM 6.22 GB
Cached files 1.77 GB
Swap Used 79 MB


Clean up:

/Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist

/Library/Application Support/LogMeIn/bin/LMILaunchAgentFixer.app/Contents/MacOS/LMILaunchAgentFixer

Executable not found

/Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist

/Applications/GlobalProtect.app/Contents/Resources/PanGPS

Executable not found

/Library/LaunchDaemons/com.paloaltonetworks.gp.pangpsd.plist

/Applications/GlobalProtect.app/Contents/Resources/PanGPS

Executable not found

~/Library/LaunchAgents/com.zeobit.MacKeeper.Helper.plist

/Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper

Executable not found

/Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist

/Applications/GlobalProtect.app/Contents/MacOS/GlobalProtect

Executable not found


Diagnostics Information (past 7 days):

2018-04-13 17:05:01 Last Shutdown Cause: 3 - Hard shutdown (once)


End of report

Apr 16, 2018 7:02 AM in response to bulletto

Also felling naked here.... 😁

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-16 09:15:56

Download EtreCheck from https://etrecheck.com

Runtime: 5:46

Performance: Below Average


Problem: Other problem

Description:

Update Not being installed. Runs normally, but after restart, the OS is still on the former version.


Major Issues:

Anything that appears on this list needs immediate attention.


Battery failure - Your battery is reporting that it needs to be serviced.

Adware - Adware detected.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

Heavy RAM usage - This machine is using a large amount of RAM.

High battery cycle count - Your battery may be losing capacity.

Apps crashing - There have been numerous app crashes.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.


Hardware Information:

MacBook Pro (13-inch, Late 2011)

MacBook Pro Model: MacBookPro8,1

1 2,4 GHz Intel Core i5 (i5-2435M) CPU: 2-core

16 GB RAM At maximum

BANK 0/DIMM0 - 8 GB DDR3 1333 ok

BANK 1/DIMM0 - 8 GB DDR3 1333 ok

Battery: Health = Service Battery - Cycle count = 810


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1280 x 800


Drives:

disk0 - ST2000LM007-1R8174 2.00 TB (Mechanical)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - M********D (Journaled HFS+) 2.00 TB


Mounted Volumes:

disk0s1 - M********D 2.00 TB (913.19 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

One IPv4 address

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface fw0: FireWire

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

Interface en5: Ethernet Adaptor (en5)

One IPv4 address

iCloud Quota: 7.19 GB available


System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: About 11 days

System Load: 2.08 (1 min ago) 2.65 (5 min ago) 4.25 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Adware:

Launchd: ~/Library/LaunchAgents/com.onlineapplicationnotice.AppNotice.plist

Reason: Adware name match

Executable: /Users/***/Library/Application Support/AppCommon/AppNotice --protect


Unsigned Files:

Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist

Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.diebold.warsaw.user.plist

Executable: /usr/local/bin/warsaw/core

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/de.metaquark.appfresh.plist

Executable: /Users/***/Downloads/AppFresh.app/Contents/Resources/AppFreshDaemon /Users/***/Downloads/AppFresh.app

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.safenet.SACMonitor.plist

Executable: /Library/Frameworks/eToken.framework/Versions/Current/SACMonitor

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.diebold.warsaw.user.plist

Executable: /usr/local/bin/warsaw/core

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: /Users/***/Library/Application Support/Steam/SteamApps/steamclean

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.diebold.warsaw.plist

Executable: /usr/local/bin/warsaw/core

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.malwarebytes.mbam.settings.daemon.plist

Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Con tents/MacOS/SettingsDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Application Support/VirtualBox

[Loaded] VBoxDrv.kext (Oracle America, Inc., 5.2.0)

[Loaded] VBoxNetAdp.kext (Oracle America, Inc., 5.2.0)

[Loaded] VBoxNetFlt.kext (Oracle America, Inc., 5.2.0)

[Loaded] VBoxUSB.kext (Oracle America, Inc., 5.2.0)


/Library/Extensions

[Loaded] PdaNetDrv.kext (JUNE FABRICS TECHNOLOGY INC., 1.0.64 - SDK 10.9)

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)


/System/Library/Extensions

[Not Loaded] EzCAP.kext (EzCAP 1.0.0b18)

[Not Loaded] iGrabber.kext (1.4.0)


/System/Library/Extensions/EzCAP.kext/Contents/PlugIns

[Not Loaded] EzCAPNoSeizeClassic.kext (EzCAP 1.0.0b18)


Startup Items:

noip2 Path: /Library/StartupItems/noip2


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 155 Apple tasks
[Running] 126 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 36 Apple tasks
[Loaded] 165 Apple tasks
[Running] 131 Apple tasks
[Other] One Apple task


Launch Agents:

[Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-04-05)
[Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-04-05)
[Running] com.safenet.SACMonitor.plist (? dd03b37b - installed 2017-11-21)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Running] com.diebold.warsaw.user.plist (? 951b4e8c - installed 2017-06-01)
[Loaded] com.oracle.java.Java-Updater.plist (? 830d5b12 - installed 2017-12-19)
[Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07)
[Other] com.malwarebytes.mbam.frontend.agent.plist (? 631295be - installed 2018-02-26)


Launch Daemons:

[Loaded] com.malwarebytes.mbam.settings.daemon.plist (? a40d558f - installed 2018-02-26)
[Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-04-05)
[Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2017-11-29)
[Not Loaded] com.safenet.SACSrv.plist (? 0 - installed 2017-11-21)
[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-03-20)
[Running] com.informer.mac.service.plist (Andrey Popov - installed 2016-06-26)
[Other] com.malwarebytes.mbam.rtprotection.daemon.plist (? 8373887a - installed 2018-02-26)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-26)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-19)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-04-05)
[Loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2016-02-02)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Other] com.jft.PdaNetMac.plist (? cda0dc79 - installed 2009-12-12)
[Loaded] org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2017-11-29)
[Running] com.diebold.warsaw.plist (? be1144d8 - installed 2017-06-01)


User Launch Agents:

[Loaded] com.spotify.webhelper.plist (Spotify - installed 2017-05-10)
[Other] com.onlineapplicationnotice.AppNotice.plist (Adware - installed 2016-05-01)
[Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2016-03-31)
[Other] c******************************************o@m*******************************t (? 0 - installed 2014-07-07)
[Loaded] de.metaquark.appfresh.plist (? 0 - installed 2015-12-28)
[Running] com.hp.devicemonitor.plist (HP Inc. - installed 2018-04-05)
[Running] com.diebold.warsaw.user.plist (? 0 - installed 2017-06-01)
[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-04-05)
[Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2017-11-29)


User Login Items:

iTunesHelper Aplicativo (Apple - installed 2018-03-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-13)

QuickTime Plugin: 7.7.3 (installed 2018-02-01)

Flash Player: 29.0.0.140 (installed 2018-04-13)

FantashowPlugin: FantashowPlugin 1.0.0.0 (installed 2016-11-03)

Google Earth Web Plug-in: 7.1 (installed 2016-08-19)

Unity Web Player: UnityPlayer version 5.3.2f1 (installed 2016-02-09)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-02-18)


User Internet Plug-ins:

npsf_cef: sf 3.3.2.1 (installed 2013-08-16)

Picasa: 1.0 (installed 2014-03-05)

Google Earth Web Plug-in: 7.1 (installed 2013-10-07)


Safari Extensions:

Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-23)
AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2015-09-27)
Save to Pocket.safariextz - Read It Later, Inc. - http://getpocket.com/ (installed 2015-11-06)


3rd Party Preference Panes:

Flash Player (installed 2018-03-26)

Java (installed 2018-02-18)

MacFUSE (installed 2008-12-19)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

M********D: Disk size: 2.00 TB - Disk used: 1.09 TB

Destinations:

D***********t [Network] (Last used)

Total size: 2.00 TB

Total number of backups: 52

Oldest backup: 2017-07-04 08:44:10

Last backup: 2018-04-16 06:58:50


Top Processes by CPU:

Process (count) Source % of CPU
mdworker (16) Apple 18
uTorrent BitTorrent, Inc 18
kernel_task Apple 14
WindowServer Apple 7
trustd (4) Apple 3


Top Processes by Memory:

Process (count) Source RAM usage
Photos Apple 2.09 GB
com.apple.WebKit.WebContent (14) Apple 1.30 GB
kernel_task Apple 1.06 GB
photoanalysisd Apple 1012 MB
com.apple.MediaLibraryService (3) Apple 702 MB


Top Processes by Network Use:

Process Source Input Output
uTorrent BitTorrent, Inc 5.18 GB 37 MB
mDNSResponder Apple 100 MB 13 MB
netbiosd Apple 6 MB 574 KB
Mail Apple 2 MB 35 KB
WhatsApp WhatsApp Inc. 167 KB 23 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
VTEncoderXPCServ 43
ScreenSaverEngine Apple 22
com.apple.MediaL 6
photolibraryd Apple 3
VTDecoderXPCServ 2


Virtual Memory Information:

Available RAM 2.26 GB
Free RAM 16 MB
Used RAM 13.74 GB
Cached files 2.25 GB
Swap Used 682 MB


Clean up:

~/Library/LaunchAgents/c******************************************o@m*********** ********************t

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found

/Library/LaunchDaemons/com.malwarebytes.mbam.rtprotection.daemon.plist

/Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app /Contents/MacOS/RTProtectionDaemon

Executable not found

/Library/LaunchDaemons/com.jft.PdaNetMac.plist

/Applications/PdaNetMac.app/Contents/MacOS/PdaNetMac

Executable not found

/Library/LaunchAgents/com.malwarebytes.mbam.frontend.agent.plist

/Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Cont ents/MacOS/FrontendAgent

Executable not found


Diagnostics Information (past 7 days):

2018-04-13 16:48:16 iTunes.app Hang (2 times)

2018-04-10 07:14:46 core Crash (6 times)

2018-04-09 22:23:44 installd CPU (2 times)

2018-04-05 11:25:23 Last Shutdown Cause: 3 - Hard shutdown (once)


End of report

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't install macOS High Sierra 10.13.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.