Can't install macOS High Sierra 10.13.4

I downloaded the update via the App Store but upon restart to install the update there is no chime and the screen is black with only a white cursor and no options to do anything. Nothing happens even after a long wait. Same thing with each of several repeated attempts to install the update. Also downloaded and tried to install with the combo updater but the result was the same.


From this state, I can shutdown the computer (by holding down the power button) and then restart the computer, which boots up with 10.13.3 with no problem.

iMac, macOS High Sierra (10.13.3)

Posted on Mar 31, 2018 6:57 AM

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Posted on Apr 3, 2018 10:26 PM

Thanks D for the Recovery Mode tip. I was able to install 10.13.4 on my Mac!!!


Here are the steps that I took:


1. Press power button to start your Mac and immediately hold down Command + R until the Apple logo and progress bar appear

2. Once the boot up is completed, it may ask you to choose your language (in my case "English")

3. On next screen, it will ask you to to choose:

---------------
Restore from Time Machine Backup

Reinstall macOS

Get Help Online

Disk Utility

---------------

Pick "Reinstall macOS"

4. It then will ask you to choose the hard drive to install on (in my case "Macintosh HD")

5. The computer will reboot several times and it took me around 30 min to complete the installation


Good luck everyone.

66 replies

Apr 2, 2018 3:04 AM in response to katerynam

"Error: -69842: Couldn't mount disk"


- Please do a complete backup before proceeding.

- You may check to see if your disk is unencrypted. Temporarily you could Turn Off File Vault from system preferences > security and privacy > File Vault > Turn Off

- Restart and login as administrator

- Open Terminal, and type "sudo diskutil verifyDisk disk0" and check for any boot error (type password at prompt)

- If any error gets detected, type "sudo diskutil repairdisk disk0" and press "y" (you must have total backup before this)

- If the Error: -69842: Couldn't mount disk continues to show up, try the command "mount /dev/disk0" (without quotes)

- If the Error: -69842: Couldn't mount disk still persists, you may try command "mount force /dev/disk0"

- If the disk gets mounted, or the repair is successful, type "restart" and hit return

- Try the HS installation after the disk is successfully repaired


# Clean HS installation is only possible if the partition map is successfully verified

# If the diskutil fails to repair and mount disk0, chances are your disk is partially or completely corrupted

# Best advise is to take the system to apple care, or reinstall OS X from scratch


## You may try in safe mode as mentioned earlier by others

## If you are confident, you may try fsck command or GParted to check and repair filesystem errors

## You may also tryto use Apple Hardware Test on your Mac - Apple Support

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Can't install macOS High Sierra 10.13.4

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