Can't install macOS High Sierra 10.13.4

I downloaded the update via the App Store but upon restart to install the update there is no chime and the screen is black with only a white cursor and no options to do anything. Nothing happens even after a long wait. Same thing with each of several repeated attempts to install the update. Also downloaded and tried to install with the combo updater but the result was the same.


From this state, I can shutdown the computer (by holding down the power button) and then restart the computer, which boots up with 10.13.3 with no problem.

iMac, macOS High Sierra (10.13.3)

Posted on Mar 31, 2018 6:57 AM

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Posted on Apr 3, 2018 10:26 PM

Thanks D for the Recovery Mode tip. I was able to install 10.13.4 on my Mac!!!


Here are the steps that I took:


1. Press power button to start your Mac and immediately hold down Command + R until the Apple logo and progress bar appear

2. Once the boot up is completed, it may ask you to choose your language (in my case "English")

3. On next screen, it will ask you to to choose:

---------------
Restore from Time Machine Backup

Reinstall macOS

Get Help Online

Disk Utility

---------------

Pick "Reinstall macOS"

4. It then will ask you to choose the hard drive to install on (in my case "Macintosh HD")

5. The computer will reboot several times and it took me around 30 min to complete the installation


Good luck everyone.

66 replies

Apr 2, 2018 10:27 AM in response to com4table

My FireVault was turned off.

I did not have any problems with the system until I started updating to 10.13.4.

The commands that you've provided cannot be executed. Please see errors below.


Is there any known procedure to cancel the update rather than to re-install the system from scratch?


| => sudo diskutil verifyDisk disk0

Password:

Started partition map verification on disk0

Checking prerequisites

Checking the partition list

Checking the partition map size

Checking for an EFI system partition

Checking the EFI system partition's size

Checking the EFI system partition's file system

Checking the EFI system partition's folder content

Problems were found with the partition map which might prevent booting

Error: -69842: Couldn't mount disk

________________________________________________________________________________

| => mount /dev/disk0

mount: /dev/disk0: unknown special file or file system.

________________________________________________________________________________

| => mount force /dev/disk0

mount: You must specify a filesystem type with -t

Apr 2, 2018 5:10 PM in response to com4table

Thanks. I typed it and got this:


Started partition map verification on disk0

Checking prerequisites

Checking the partition list

Checking the partition map size

Checking for an EFI system partition

Checking the EFI system partition's size

Checking the EFI system partition's file system

Checking the EFI system partition's folder content

Checking all HFS data partition loader spaces

Checking booter partitions

Checking Core Storage Physical Volume partitions

The partition map appears to be OK

Finished partition map verification on disk0


I guess that means it found nothing wrong. If so, any other suggestion?

Apr 4, 2018 4:18 PM in response to D Bauguess

Update:


As I reported yesterday, 10.13.4 is now installed on my iMac. Everything seems to be working well with one exception which I noticed today. The computer will not shut down properly. Rather than completely shutting down the computer, the screen turns black and the only thing on it is the pointer outlined in white. I can freely move it anywhere on the screen but that's all.I have to hold the power button down to shut the computer down.


The advisor who has been helping me got a log this afternoon which I believe he is going to pass on to an engineer. My next contact is in 7 days (Tuesday the 10th). I'll report back when I know more. In the meantime, I do wonder if anyone else is having same experience.


The advisor has already let me know that resolution may come down erasing and reinstalling the OS and then my apps personal files. Not what I want to do, but will if it is necessary.

Apr 5, 2018 7:48 AM in response to D Bauguess

Hi all,


I have a similar problem. Let me try to explain everything I have done.

My MBP is Late 2011. Running High Sierra 10.13.3 normally, no problems at all.


Recently I changed the disk to a 2tb and it was recoverd from a Time Machine Backup, wich took me about 3 days to complete. this was done after the upgrade to High Sierra.


Recently, the upgrade to 10.13.3 was constantly asking to install, even when I access "About you Mac" shows me that I was on that version. When 10.13.4 was out I though this problem would end, but the installation starts and it asks for boot. After it boots, it starts installing (about 15 min) and boots again, showing me that screen after installation asking to share data with apple, etc... after that screen, there's another one showing configuration process and finishes without any error.


After it starts, it show that the upgrade was not installed and keeps on 10.13.3.


I've been reading this topic and was trying to do some procedures here.


  • Tried to install the standalone Update to 10.13.4 but got the same problem, it keeps on 10.13.3.
  • When I run diskutil repairDisk disk0, it gives me:

Unable to verify this whole disk: A GUID Partition Table (GPT) partitioning scheme is required (-69773)

Then I ran "diskutil list" and I got the results below. I thought that I already had a GPT partition, since the upgrade process to High Sierra passed hours converting my FS:

/dev/disk0 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: FDisk_partition_scheme *2.0 TB disk0

1: Apple_HFS MacBook HD 2.0 TB disk0s1

Then, reading another topic, I saw that my solution would be converting my MBR partition to a GPT one. So I downloaded and installed GDISK. Running GDISK -l I get:

Problem opening /dev/disk0 for reading! Error is 1.

I searched about that and found out that SIP must be disabled to run it, and I'm about to do that, but I read something about my Late 2011 MBP would not support booting GPT.


So, before I made some madness and have to wait more 3 days to restore my MBP from my Time Machine, Please, somebody here could give some help to finally put my MBP running 10.13.4 ?


Thanks !

Apr 5, 2018 8:58 AM in response to D Bauguess

Hi, all,


Finally, I choose stay at 10.13.3 - with a failed to 10.13.4, after several days I toss about this issue.

Just cannot restart/shutdown normally 😠, and may couldn't update anymore, but acceptable for now.

I don't want to reinstall macOS, cause it may ruin my development environment, that's huge risk.


BTW: OS upgrade as such careless recent years, that's really S-u*ks. 😟

Apr 17, 2018 6:00 AM in response to Alex Antão

I deleted some of the Daemons I do not use anymore (from Etrecheck) and tried again, but got the same problem, still on 10.13.3.

Then I found a log from the installer, located on /private/var/log/install.log


Since It's huge and I don't know how to attach a file here, I put it on paste.bin: https://pastebin.com/kHVNztVE


Hope there's something there that helps. I didn't find any error messages from a quick look.

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Can't install macOS High Sierra 10.13.4

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