New version of itunes & IOS 11.3 WON'T sync photos on Windows 10

I’ve been speaking with Apple about this problem for several weeks. They claim the problem is known and that the engineers are working on it. They’ve been very good in following up with me on a regular basis. It’s very difficult, especially when you use your phone for your work, and you need the pictures to be available all the time. I had over 12,000 photos sorted in 15 or 20 folders. The last time I tried syncing I unchecked sync photos. Then I tried syncing one or two small folders and that didn’t work so now the only photos on my camera are the ones that Apple insist you keep and my camera roll. Very frustrating !!!

I have iPhone 7 + and a 6 does the exact same thing. have not found the solution. talked to 5 different chats apple and they said they bring it to higher up level. talk to higher level same thing need go higher, supposed to get call back then no response, totally dispointed in apple. seems now every firmware update destroys the phone instead fix it. seems to be the last updated ones. yes I also re installed everything with no luck.

I have about 9,000 photos in about 30 folders that I sync to from phone to Windows 10 PC. I sort the photo's from my camera roll, into the appropriate folders on my PC and then use iTunes to sync them back to the photo's app on my iPhone X in their respective folders. iPhone is running 11.3 and I was able to sync fine until I updated to iTunes 12.7.4.76 and now I just get to step 5 of 6 "syncing" and it just sits there. I can still back up the phone -I just can't sync.

I contacted Apple Support and a case was created, and ended up going to a senior tech who had me delete the photo cache on my PC. When I connected my phone at that point, iTunes deleted all the photos and folders from my iPhone but then could not re-load them on. So it actually made a bad situation worse. I have now lost all the photos from my phone and cannot re add them again until an update to iTunes is released.

Its not the end of the world, but it is very frustrating to not be able to have the pics on my phone at the time of year where I take the most and also share them with people.

I suppose I could spend the money and upgrade cloud storage to a capacity that would support the photo syncing, but I would much rather do that on my computer.

Is there another work around for this issue anyone has discovered or are we waiting for a software update? Has anyone heard that Apple is acknowledging this issue? The senior tech I was working with hadn't heard of it.

If Apple wanted to force us to the iCloud, then they'd have just done that - killed sync capability. I believe this is just a bad software (iTunes) release that needs to be fixed. Let's hope they get it fixed soon... tired of having to plan the 1 hour syncs in the day's schedule.

I've been struggling with this issue for about a week. I went through all the steps outlined above with no luck. I even went to an Apple store and took a class on organizing photos. The Apple "geniuses" couldn't answer my questions. They knew very little about working with Windows. I finally decided to try iCloud photos. I uploaded and organized about 800 of 8000 photos. They all successfully made it on to my phone, BUT the location data was wrong. It showed all my photos were taken in Kyrgyzstan. I've spent many hours on this.

Also, it seems that you can't upload photos organized in folders from a PC. You have to upload the photos and then put them into folders again. Very frustrating.

IPhone X 11.3 and ITunes 11.7.4.80

I tried your method, was so happy that it took only mins to start copying from the computer folders and went to last step.
After 4 hours, after it showed 4XXXX photos were copied, it stopped and I found my ipad folders only had few folders which contained around two thousand photos only, and photos randomly mixed together!😟

I am getting crazy.

Same problem here... Troubled me 2 days and I could still find no solution.

I remember iTunes had given me such problem long ago, I don't remember how I eventually got rid of it last time.

This time I have tried everything I know by updating iTunes, updating iOS, reinstalling iTunes, rebooting PC, removing cache and so on... nothing helped. Apple should be the one who could fix it, although I doubt if they really cares.

I do the exact same. Sort on my PC into folders and then sync back to iphone X. I also deleted cache folder and then lost all 15,000 photos on phone. So frustrating. If I did not recently buy the iphone X I would definitely change to Samsung. If I could get my money back I would. I am sick of Apple always making things so hard. I will not sync to icloud. Even if I were prepared to pay when you do decide to change to another phone apart from Apple you will not be able to access your photos. Does anyone know when Apple are likely to have another upgrade?

The situation is DIRE!!! I haven't been able to synch photos from my Windows PC (running Win 7) ever since I upgraded my iPad to v12.7.4.80. Same prob with iPhone 6. They just sit there for 2 days saying, "(Step 6 of 6) Preparing to copy items". I have about 6,500 pix that I need to update once a week. It used to take about 15-20 minutes as I recall before the so-called "upgrade". Now I have to abort the synch on a Monday morning in order to get anything done. When will Apple acknowledge there is a problem and provide a fix or advise of a suitable workaround? I have got to the point where I absolutely dread accepting an Apple upgrade because something important always breaks.

I updated both iOS & iTunes today. Self-created photo albums are still not syncing. I just checked one album to try it and that album didn’t sync 😡😡 I need the photos in my personal albums for my work. At least other files are now syncing.

Updated iTunes to 12.7.5.9 and iOS 11.4. I even deleted and reinstalled iTunes

and deleted the Cache

There was no change for my iPhone 8. My iPad synced fine.

Something interesting I found. If I look on my iPhone 8 in photos under ALBUMS, I see the empty Albums. However, if I Click on PHOTOS, I see the actual pictures from the folder from my PC including the Camera Roll .

NOTE: Even when I clear

The Albums disappear, but the PC pictures remain in the photos.

Can this be the issue? Please assist on removing those photos. I am unable to do so from the iPhone.

I've sent this to the level 2 person at Apple support waiting for a reply.

NOTE: the iPhone is the device I was doing all the testing with the Level 2 person until the latest release of the iOS and iTunes came out,

Do you have a large photo library and personal albums? have an iphone 7. I updated the iOS and iTunes to the latest versions. It finally sinc’d files and Apple-created photo albums but not those I created. This ***** because I need those photos for my business. Also the sync was still slow. I unchecked all but one personal album with 700 photos as to not overload the sync. That album is still not visible. This has been such an unending pain in the butt!

Yes I have the exact same problem!! I can do maybe 1 folder at a time but it takes ages before it even starts to sync!

I have the same problem too how can i fixed it?

Well maybe you should I would think if you aren't happy that is a given