New version of itunes & IOS 11.3 WON'T sync photos on Windows 10

I've been struggling with this issue for about a week. I went through all the steps outlined above with no luck. I even went to an Apple store and took a class on organizing photos. The Apple "geniuses" couldn't answer my questions. They knew very little about working with Windows. I finally decided to try iCloud photos. I uploaded and organized about 800 of 8000 photos. They all successfully made it on to my phone, BUT the location data was wrong. It showed all my photos were taken in Kyrgyzstan. I've spent many hours on this.

Also, it seems that you can't upload photos organized in folders from a PC. You have to upload the photos and then put them into folders again. Very frustrating.

IPhone X 11.3 and ITunes 11.7.4.80

I just bought a brand new 8 Plus, all I did was go into my Folders I wanted to sync on my PC, delete the iPod Cache folder and it started straight away!! If anyone cant sync, just try and delete the cache folder in your selected folders to sync and hopefully it works!!

Hello

Beside that i still have an iphone 7 i did exactly the same things you wrote. talking of around 6500 photos....

it erased all my pics.....created the folders again..but.......no photos :-(

and suddenly slowly slowly it started to upload the photos.....but really slow......

it definitely needs a working update from apple....

I tried your method, was so happy that it took only mins to start copying from the computer folders and went to last step.
After 4 hours, after it showed 4XXXX photos were copied, it stopped and I found my ipad folders only had few folders which contained around two thousand photos only, and photos randomly mixed together!😟

I am getting crazy.

Same problem here... Troubled me 2 days and I could still find no solution.

I remember iTunes had given me such problem long ago, I don't remember how I eventually got rid of it last time.

This time I have tried everything I know by updating iTunes, updating iOS, reinstalling iTunes, rebooting PC, removing cache and so on... nothing helped. Apple should be the one who could fix it, although I doubt if they really cares.

I have been trying to sync my iphone7 for three days now.

Uninstalled the latest version of itunes and installed 12.7.3 and everything is fine again.

Just synced over 18000 photos in 60 folders in under 30 min. ( cause I had them deleted from the phone ). It works 🙂

One of the helpers here suggest me to try to remove all photo cache files again and try again, and I did, and I was successful, however, when I want to update some photos and re-syn, then it happens again that Step 4 of 5 "reading photos from directory freeze there again for era.

I think probably I could remove all photo cache files again and copy all photos again, but it's really stupid and I really don't want to do that again and again. Frustrated and exhausted!

I found the solution to this as I had the same issues with Itunes 12.7.4. The solution was I removed Itunes 12.7.4 as well as Icloud and also renamed the iTunes Library.itl to iTunes Library.bak in the Music Folder.

Afterwards I had a version of Itunes 12.6.3 that I had downloaded a while ago. So I reinstalled after rebooting the PC and then Starting to resync my pictures and then the 22,000 Pictures I had resynced with no issues within 3 hours time.

FYI I have IOS version 11.3.1 that I am using as well. As a result I will keep this version of Itunes 12.6.3 on one computer and use another computer for just updates for Itunes that way I always have a version that will sync my photos and create albums.

I do the exact same. Sort on my PC into folders and then sync back to iphone X. I also deleted cache folder and then lost all 15,000 photos on phone. So frustrating. If I did not recently buy the iphone X I would definitely change to Samsung. If I could get my money back I would. I am sick of Apple always making things so hard. I will not sync to icloud. Even if I were prepared to pay when you do decide to change to another phone apart from Apple you will not be able to access your photos. Does anyone know when Apple are likely to have another upgrade?

I’ve been speaking with Apple about this problem for several weeks. They claim the problem is known and that the engineers are working on it. They’ve been very good in following up with me on a regular basis. It’s very difficult, especially when you use your phone for your work, and you need the pictures to be available all the time. I had over 12,000 photos sorted in 15 or 20 folders. The last time I tried syncing I unchecked sync photos. Then I tried syncing one or two small folders and that didn’t work so now the only photos on my camera are the ones that Apple insist you keep and my camera roll. Very frustrating !!!

The situation is DIRE!!! I haven't been able to synch photos from my Windows PC (running Win 7) ever since I upgraded my iPad to v12.7.4.80. Same prob with iPhone 6. They just sit there for 2 days saying, "(Step 6 of 6) Preparing to copy items". I have about 6,500 pix that I need to update once a week. It used to take about 15-20 minutes as I recall before the so-called "upgrade". Now I have to abort the synch on a Monday morning in order to get anything done. When will Apple acknowledge there is a problem and provide a fix or advise of a suitable workaround? I have got to the point where I absolutely dread accepting an Apple upgrade because something important always breaks.

I just reinstalled iTUNES 12.7.3.46 deleted the iTune libray.itl file from itunes and copied the latedt one from "Previous iTunes Libraries" and renamed by deleting the date. Photos now sync; I'm a happy little vegemite. Do not update iTunes until the next update advises that this problem is fixed.

I updated both iOS & iTunes today. Self-created photo albums are still not syncing. I just checked one album to try it and that album didn’t sync 😡😡 I need the photos in my personal albums for my work. At least other files are now syncing.

I received and updated for IOS 11.4 yesterday (Jun 2, 2018)

1. I installed it

2. deleted the CACHE files from my photo folder and the recycle bin

3. ran the sync to the iPhone 6+ running iOS 11.4

.......................still not fixed................I am very tired.........

You need to also install the new iTunes (that was more the issue it seems, not the iOS on the iPhone/iPad). Get both the iOS and iTunes updated and delete the cache folder (if needed), then resync. It seems to work on all our work PCs and phones now.