I just installed the latest itunes version (12.7.4.76) and the latest IOS (11.3) on my iPad and iPhone and now itunes won't sync my pictures from my PC library on either device.
I have tried selecting "all folders" and "selected folders" Nothing works...
I have rebooted both the PC and iPad and Restored by iPad and NOTHING works.
Itunes just sits with the message "Reading photos from "Pictures" FOREVER!!!
iPhone X, iOS 11.3
I have the same problem, but the environment is a bit different iTunes for Windows 12.7.4 76 on Windows 7 Pro and iOS 11.3 on iPhone SE. I have 4070 pixs on my computer that I sync with the iPhone. All pictures are a reduce size no more than 850 KB per. iPhone is a 64 GB with 43.49 GB still free. I left the computer overnight trying to sync, waiting in the 5th cycle of the syncing cycle...in the morning it still saying ..."reading the iPhone pictures."... but never did. I restarted the process.
The only way I was able to sync my iPhone SE with the pictures on computer, was to first d-select "sync Photos" to remove all the pictures from my iPhone. Than I removed the folder of pictures that are stored on my computer by the iPhone name: "iPod Photo Cache"(usually located in the same folder where you keep your pictures on the computer that you sync with iPhone) . Than I synced all folders/picture and it worked.
Caution: when you delete all pictures and remove folder "iPod Photo Cache " from your computer, you will lose the "People" in "Albums" that are grouped by same type of faces...BUT do not worry, iPhone will rebuild them again as you had them once you synced all your pictures, just plug the phone in and lock the screen...in 30 to 40 min (4070 pix's for me) will be done....
This was not a problem with previous iOS and iTunes before I updated to new releases a week back...Hope they fix it !!!
Today, a new version of iTunes (12.7.5.9) and iOS (11.4) looks like it may have fixed the issue.
It is working. I am already on Step 6 of 6 and have copied 5600 pictures. If you have Win 10 and iTunes 12.7.4, follow my directions and downgrade to 12.7.3 until Apple fixes the problem.
Finally an answer. There is a bug in 12.7.4. It mainly affects users with big libraries (music and photos). Apple engineers are aware and an update ahould be released in June as a fix
The only way is reset the iPhone and remove all the data, restore iPhone from tle latest backup and delete all applephotocatch in Win PC, then sync again.
Ok. The download was easy - I just searched the web for iTunes 12.7.3. I then tried to start it but the library was of the 12.7.4 version and would not load. So much for uninstall. So I searched my HD and found the libraries for the old versions and of course their name was did not include the version number. So I renamed the 12.7.4 library to save it and picked the latest library and renamed it and moved it to the spot of the 12.7.4 version. I started up iTunes, had to sign in 3 times to the store for some ungodly reason and now running sync. As I have 55, 326 photos it will take a time to find out if this works. But I am hopeful. At least the backup phase went quicker.
Kirk
You need to also install the new iTunes (that was more the issue it seems, not the iOS on the iPhone/iPad). Get both the iOS and iTunes updated and delete the cache folder (if needed), then resync. It seems to work on all our work PCs and phones now.
I have the same problem. Not an iOS problem as I only got the problem when I updated ITunes to 10.7.4. The same issue happens on iPad and iPhone
I am trying something new. I have uninstalled the current version and downloading the previous one 12.7.3. Will post how it turns out.
Icloud can not create photo folders, this bug already is there since ios 11, there is another solution is using google photo, it can create folders and is free.
Do you have an extremely large photo collection?
I tried one folder of 14 pictures and it took 7 minutes to sync...
Then I tried a couple of additional folders of 50 more pictures and it took 15 minutes to sync...
I continued to add folders and the time grew, based on the TOTAL number of pictures... either already sync'd or to be sync'd...
It failed a number of times when copying a few hundred pictures... with "device error" I had to reboot my iPad and try again...
Now at 2000 pictures and it takes 2 hours to sync!!!!
I have the same problem suddenly, for all my devices, iPhone 6S, iPhone7, iPad Pro, the newest iPad, iPad old................total 6 devices, all cannot syn photos via my notebook which is using Window 10.
I hope Apple is not trying to push all users to use iCloud, I have 40GB photos and I really don't want to buy the cloud.
If Apple really wants to do this, I will give up using Apple products!
I received and updated for ITUNES 12.7.4.80 (from 12.7.4.76) yesterday April 19, 2018
1. I installed it
2. deleted the CACHE files from my photo folder and the recycle bin
3. ran the sync to the iPhone 8 running iOS 11.3
NO LUCK ON FIXING THE ISSUE!
I hope APPLE is working on the Fix!
Hello
Beside that i still have an iphone 7 i did exactly the same things you wrote. talking of around 6500 photos....
it erased all my pics.....created the folders again..but.......no photos :-(
and suddenly slowly slowly it started to upload the photos.....but really slow......
it definitely needs a working update from apple....
One of the helpers here suggest me to try to remove all photo cache files again and try again, and I did, and I was successful, however, when I want to update some photos and re-syn, then it happens again that Step 4 of 5 "reading photos from directory freeze there again for era.
I think probably I could remove all photo cache files again and copy all photos again, but it's really stupid and I really don't want to do that again and again. Frustrated and exhausted!
New version of itunes & IOS 11.3 WON'T sync photos on Windows 10
