icloud for windows keeps asking for password

I am using a Dell i7 laptop with fully-updated Windows 10 Home.

Computer runs antivirus and Malwarebytes.

I have been using iCloud for Windows on my device for years, BUT

For the last 48 hours, every time my computer awakes from sleep or is rebooted, I am asked for my iCloud for windows password and my two-factor authentication code.

I have uninstalled all Apple software and freshly reinstalled just iCloud for Windows, but the issue persists.

I spent an hour+ on the phone with Apple Support yesterday, but no solution yet, so I am turning to the Community for some ideas.

Thanks to all!

iPad Pro Wi-Fi, iOS 11.3

Posted on Apr 20, 2018 7:05 AM

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Posted on May 18, 2018 11:01 AM

I was able to uninstall using Control Panel as an Administrator--you can't uninstall using Windows 10 Settings. After I uninstalled I went back to the older v6.2 as mentioned here and the popups have stopped. Good luck.

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55 replies

May 7, 2018 5:09 AM in response to apple87506

Apple Support contacted me yesterday and we tried several things. Turning off antivirus (McAfee) had no effect. We also tried a new Windows 10 user account and that seemed to avoid the repeated log-in issue, but it should not be necessary to create a new account for one application. I uploaded to Apple my system logs, so we'll see if that discloses any other avenues.


I share the view that iCloud for Windows is a "nice to have" and not essential. iCloud still works well between my Apple devices and my Google account handles bookmark syncing.


I will report further when I next hear back from Apple.

Aug 16, 2018 11:02 PM in response to DougR34135

iCloud on my corporate Windows 10 v1709 laptop logs in and keep silent (throughout shutdown/sleep/reboots) as long as I keep it at work. If I bring the laptop home, I get the iCloud password question once, but no more, until I bring it back to work.


Seems like alternating between domain vs cached login triggers iCloud to reset and require new authentication.


Some weeks I have on-call duty, then I bring my laptop home every evening... :-(

Oct 12, 2018 8:53 AM in response to .NET Master

I have the same problem, caused by the Microsoft Tuesday 10/9/2018 release. It affected only the system that have the iCloud app such as my surface pro 4. It is constantly asking for password requiring me to enter the 6 digit two step authorization. As suggested, I removed all entries from iCloud devices on my iPhone X. I had 5 entries for "Area51" my dell desktop. All entries were identified as windows 10. There were 3 entries for my surface pro 4. All entries indicated windows 6 version, not 10. This did not fix the problem on the surface pro. The Dell desktop had no problem but I access iCloud using its browser, either edge or chrome as I never installed the app. I did not have the problem on the surface pro before the update nor did I ever have it on the Dell desktop.


I installed the iCloud app on my Dell. It now shows up as "windows 6" instead of 10. It now has the same problem: I have to log in on every reboot of the Dell.


There is a second problem that turned up on the Dell. It has outlook 365 unlike my surface pro. I cannot "apply" the iCloud setup as "Outlook isn't configured to have a default profile". Googling I find a solution but clearly there is a bug in m$oft default app setup. As shown below, I am asked to chose an app for the WEBCAL default. It is not possible to choose OUTLOOK although that is what Microsoft gives as the solution to the problem. Clicking on OUTLOOK pops up more choices that are unrelated to WEBCAL but also include the same OUTLOOK which results in an infinite loop if OUTLOOK is selected again. Any other option closes the popup but the "Choose a default" remains. I assume this is a Microsoft problem that is somehow interfering with iCloud? In any event, I can only cancel out of the iCloud setup as clicking on apply traps into that outlook default problem. I will be uninstalling iCloud app from the desktop but would like to keep it on my surface pro but cannot live with it constantly asking for my password and having to go find my iPhone to get the verification code.



User uploaded file

Apr 20, 2018 10:25 PM in response to DougR34135

I have exactly same problem and started same time with your problem. (I have a Dell i7 laptop too, weird !)

I logged out and login again to iCloud, now my icloud drive content also gone with folders&files (But they are still in the cloud) . It does not sync with the cloud drive. I will try to download my files to local. If I do that I never touch icloud drive again. I was using Google Drive before and never see a problem like this. Probably I will go back to Google Drive.

_selcuk_

Apr 23, 2018 5:48 AM in response to Masky_7

Thanks for your comment.


Yes, I uninstalled ALL Apple software and then rebooted and reinstalled just iCloud for Windows, but the problem remained the same.


I remain hopeful that Apple's review of my logs discloses a solution, as I would like the benefits of iCloud to extend to my laptop as well as my iPhone and iPad. I will report here on what I learn.

Apr 30, 2018 6:15 AM in response to Ash_1964

Ash,


Thanks for your note.


No reply from Apple, so far. I am disappointed, as I foresaw my provision of the logs as leading to at least some response.


My primary use of iCloud for Windows as to sync browser favorites among my devices. I have left iCloud OFF my computer and instead use my Google account to do the syncing. It works, for now.


If I don't get a fix from Apple, I am going to wait until the next iTunes/iCloud update and reinstall it to see what happens.


Doug

May 6, 2018 2:55 PM in response to DougR34135

Doug, thank you very much for keeping up with this. It's disappointing that Apple isn't helpful but not surprising.


I temporarily turned off photo sync since I have another Cloud solution (SugarSync), and I don't care about bookmarks, but I rely on iCloud to keep my calendar synced between Windows 10/Outlook and my Apple devices.


Oddly, while it keeps asking for the password, the calendars ARE still syncing. At least so far.


Thanks again for your updates.

Jun 1, 2018 4:35 AM in response to apple87506

Good morning,


My post of May 11 describes my last contact with Apple. They wanted me to go through an extensive configuration process. I declined, since version 6.22 seems to work fine. For the moment, I am considering the case closed.


When a new major update is posted, I will give that a try, but for the moment I will stick with the functioning older version.


Computers are great when they work - and exasperating when they don't!!


Doug

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icloud for windows keeps asking for password

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