Question:

Question: Edits on photos in iPhone, disappear and photos are reversed to original

i have edited 1000 photos in my iPhone, using all the settings: crop, rotate, brighten etc.

when I woke up the next morning all the edits were undone.


I turned off cellular data for photos and tried editing a few more photos... but the edits disappeared again the next morning.


is it the optimize setting? I just turned this off as I see photos was attempting to upload to iCloud.

Posted on

Reply

Page content loaded

Apr 21, 2018 4:57 PM in response to StrawberryHeaven In response to StrawberryHeaven

Hey StrawberryHeaven!

Welcome to the Apple Support Communities. I understand your iPhone isn't saving any photo edits, and I can totally appreciate why that would be an inconvenience. Let's see if we can figure out what's going on. First of all, you didn't mention anything about the software version, so would you mind backing up your iPhone , then double-check that it's running the latest software version: Update your iPhone, iPad, or iPod touch - Apple Support

Once that's done, if it still isn't saving your edits, simply head to Settings > [your name] > iCloud > Photos and switch iCloud Photo Library off. Leave it that way for a few minutes, then turn it back on.

These steps will get us started in the right direction, so let's cover them before moving into any more advanced troubleshooting. Let me know what you find so we can keep working together if need be.

Cheers!

Apr 21, 2018 4:57 PM

Reply Helpful (3)

Apr 21, 2018 9:51 PM in response to sterling r In response to sterling r

Hi I am having the same issue. This is with photos edited in the native iPhone app, as well as exports from Camera+ (I’ve tried different export settings in that app as well). I am up to date on the iOS, and I tried turning the cloud sharing/backup for photos off for a few mins and back on. It has not worked...please help!!

Apr 21, 2018 9:51 PM

Reply Helpful (1)

Apr 22, 2018 3:57 AM in response to sterling r In response to sterling r

Hi Sterling!


Yes my iPhone is up to date with iOS 11.3. iPhone 8plus purchased a few months ago (takes great photos btw)


When I go to turn iCloud off, there is a warning that the original and full resolution photos have not been downloaded yet. This is because I turned off the setting ‘Optimize’.


I like to see if the edits return if the photos are downloaded, hopefully reversing the bug? I’ll be back to report more. Thanks

Apr 22, 2018 3:57 AM

Reply Helpful (1)

Apr 22, 2018 4:11 AM in response to sterling r In response to sterling r

I ran 2 separate tests. And still waiting for all full resolution photos to down load. after turning off optimize.


The issue seems connected to the iCloud.


I made one edit - crop on a photo and the crop was undone the next day, with optimize off for new photos.


Then turning off internet connection to photos, I made another edit, and the edit remained.

Apr 22, 2018 4:11 AM

Reply Helpful (1)

Apr 23, 2018 8:22 AM in response to sterling r In response to sterling r

I’m having this same problem with my IPhone X photos. All the edits I do (I just had a 12-day trip to Europe and lost all the time I spent making edits to photos) get un-done overnight, the night that follows the edits. My iPhone X is operating with the up-to-date current software version. How do I solve this glitch?

Apr 23, 2018 8:22 AM

Reply Helpful
User profile for user: StrawberryHeaven

Question: Edits on photos in iPhone, disappear and photos are reversed to original