Level 1

19 points

When entering full screen in safari video distorts

So this issue has been happening for a few months now. I was in the beta program for Sierra, and High Sierra OS when this problem started. I un-enrolled from the beta program and installed the regular version of High Sierra and the problem went away. After an update a few days ago the problem came back. I'll try to explain this the best I can. when i'm on youtube or other websites where full screen is available the video will basically go diagonal. It doesn't always happen but it does about 60% of the time. if i move the cursor it will look normal but then goes back to being distorted. It's really annoying, I reset the PRAM thinking that might help, but it still happens. It was fixed after I initially left the beta program and installed a normal version of Mac OS. But now after the last two updates 10.13.4 the problem has come back. I've also noticed on youtube if i change the resolution to 1080p, or 480p the problem usually goes away, it's mainly on 720p videos that the issue happens. I tried to take a screen shot but it did not capture the problem correctly, so I had to take a picture. If you need anymore information let me know, thanks again. It's really frustrating and any help would be great!

MACBOOK AIR (11-INCH, EARLY 2015), Mac OS X (10.1.x)

Posted on Apr 25, 2018 3:34 PM

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Eric Root

Level 10

685,221 points

Posted on Apr 25, 2018 7:42 PM

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

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27 replies

Jun 5, 2018 3:54 PM in response to bgwss42

I have a MacBook-pro 13inch early 2015 and I have the same problem as you all. When I go to display I don't see 1280x720 all I see is 1280x800. Where else can I go to change the scale?

Jun 15, 2018 7:13 AM in response to bgwss42

Same issue reported: Video inclined in fullscreen

rlt762

Level 1

4 points

Jun 22, 2018 5:42 AM in response to scotteffone

Mine is doing it and I only use Chrome... 😟

Jun 22, 2018 10:00 PM in response to bgwss42

I have the same problem with MacBookAir 11 2015.

Jun 29, 2018 10:57 AM in response to bgwss42

How curious it happened to me on Safari, Chrome and Firefox.😟

Jul 13, 2018 11:24 AM in response to bgwss42

I am having the exact same problem with my MacBook Air 2015 11" I went to Apple Genius Bar and it did‘t show up while testing, but I showed him images with the problem and he said that I should try some stuff , and I tried later every thing he told me to and nothing worked.

bgwss42 Author

Level 1

19 points

Apr 29, 2018 8:14 AM in response to scotteffone

I downloaded chrome and and tried playing the same video, it definitely works fine in chrome. I did find that changing my resolution to 1280x720 did work for me as well.

I really don't know how to report it to Apple. I'm sure someone in the forums here knows how to do that. I was in the beta program and they give you a feedback app that collects data and reports the problem to the developers. I actually just checked and I still have the feedback assistant app. I'm going to try to send them the issue we're having. I'm not sure if it will work since I'm on a regular version of MacOS. I'll report back in a little while with what i find out.

Also I agree it seems like a problem with Safari. The weird thing is that this problem happened while I was on a beta release, and I got so fed up that I reinstalled a regular version. Everything was fine until a week ago with the last two updates. I searched the internet for months trying to find if someone else had the same problem. I feel a little better that it's not just me, I thought maybe I broke something.

Jun 1, 2018 5:53 PM in response to bgwss42

I have just noticed the same problem on my MacBook Pro 2015 - the difference is that I am getting it on iTunes when watching certain movies in full screen. Just like you, if I move the cursor, the diagonal distortion disappears but then returns a second later. I have tried setting up a test account, resetting pram, repairing permissions etc. all to no avail. I notice that the distortion never occurs if the movie is playing at anything less than full screen. Also it doesn't occur if I open and play the movie with Quicktime instead of iTunes. Not sure what else to try but my main worry is whether or not this could be a graphics card/logic board problem. I really hope not!

Jun 1, 2018 6:11 PM in response to bgwss42

Update: After reading all your posts here, I decided to try your fix of changing the displays setting from default to scaled and that's solved the problem for me on iTunes for now.

Jul 9, 2018 12:29 AM in response to bgwss42

In macOS Mojave Beta 18A326h I don't have this problem anymore on MacBook Air 11.

Jul 20, 2018 2:19 PM in response to bgwss42

Same here!

And when I go full screen, it goes back to normal screen

Oqivy

Level 1

4 points

Aug 4, 2018 2:40 PM in response to bgwss42

It’s solved now guys

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When entering full screen in safari video distorts