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Level 1

18 points

Trapped in "Press home to upgrade", please rescue my data.

My iPhone 6 is trapped in an endless loop of the step "press home to upgrade" after updating from iOS8.4 to iOS11.4.

When I do as it says, it will show an Apple logo and progress bar. the progress bar can only walk nearly 80% (60% for the 2nd time, just a few pixels for 3rd the later times) and soon it restarts. Finally it shows "press home to upgrade" again.

Force restart will not help.

Upgrading again under recovery mode by iTunes will not help.

iPhone 6, iOS 11.4, upgraded from 8.4 to 11.4

Posted on Jul 18, 2018 11:42 PM

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38 replies

Johnsonshen Author

Level 1

18 points

Jul 21, 2018 6:39 AM in response to Asher Menezes

Hi Asher,

I made an appointment with Genius Bar on Sunday 7:30pm Beijing time. Let's see what they can do. Anyway, I will never give up saving my data.

LACAllen

Level 8

43,440 points

Jul 22, 2018 6:33 AM in response to Johnsonshen

If the encryption key for your data is deleted, and fixing your device will do this, the data becomes non accessible.

Period.

Jul 23, 2018 2:11 AM in response to Johnsonshen

Effectively speaking "yes" it is the password.

Jul 24, 2018 10:08 PM in response to Johnsonshen

No need to take tension

Upgrade never delete ur data

Johnsonshen Author

Level 1

18 points

Jul 24, 2018 11:05 PM in response to Asher Menezes

Hi Asher, Thank you for your kind suggestion, I will take it.

Johnsonshen Author

Level 1

18 points

Jul 26, 2018 2:40 AM in response to Asher Menezes

Hi Asher, thank you again for your kindness.

I'm so tired these days.

This feels like my dearest friend has gone.

I don't know how long it will take to go out from the shadows.

Jul 27, 2018 4:45 AM in response to Johnsonshen

Hello Johnsonshen

I do understand how you feel and I sympathize with you.

Do try what I have suggested.

And if you have any queries please ask here.

Jul 27, 2018 5:42 AM in response to Michael Black

I so agree with you Michael

In fact Apple does a better job than anyone else with respect to important "Backups"!!

Trapped in "Press home to upgrade", please rescue my data.