tones not syncing

Hi all:

I have spent alot of time researching and trying to find a solution to this issue and no luck at all. my tones that some I have created aed and some i purchased and had for over 12 years all of a sudden has had the dreaded dotted circle and greyed out and wont sync. I cant "uncheck" them, ive tried deleting them for itunes media library and deleted the tones folder in finder, added them back again, deleted all content on my iphone 8plus and restored it from backup minus the tones so that i can start fresh yet still have the same problem itunes will not sync them yet it shows up with that annoying dotted circle and greyed out. contacted apple and they couldnt find a solution. anyone has had this issue? thanks in advance if u can help

Posted on Sep 11, 2018 11:39 AM

Top-ranking reply

turingtest2

Level 10

278,263 points

Posted on Sep 13, 2018 7:25 AM

As noted previously iFunBox is able to delete the files in question.

Removing hidden tones

Some users have found that custom tones that are on their device don't show in iTunes so cannot be removed using iTunes alone. In such cases you could try iFunBox or a similar third party utility to make changes in the file system of the device. In iFunBox try Toolbox > User File System (Win) or Raw File System (Mac) then iTunes_Control > Ringtones to locate the relevant folder. Any custom tones on your device show up there with random 4 letter file names and a .m4r extension. Deleting all the .m4r files in this folder should clear all custom tones from the list on the device, and you can then add back what you want using iTunes. You may also need to delete the .plist file found in this folder.

N.b. making changes in the raw file system has the potential to make your device unstable. Backup before you begin and ideally Archive the backup in case there is a need to return to it.

tt2

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tones not syncing

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