IOS 12 combining text messages

After updating to IOS 12 my IPhone is combining text messages from family members. My wife and I had a text going and then my daughter got added to it & then my son got added. Each phone has only their number under IMessage as a Send/Receive and each person can only see the messages they send and my response. I can see all the messages from each person and my response. When my wife sends a text it has her name but once my son or daughter send their text the text message changes to their name. We only have one Apple ID for the family but i've been reading that might be the problem. Under Apple ID their are a bunch of number listed including my wife, son, and daughter's numbers so I was thinking about deleting them from my Apple ID but I don't want them to lose any text messages or other information.

iPhone 8, iOS 12

Posted on Sep 22, 2018 10:00 PM

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Question marked as Top-ranking reply

Posted on Sep 26, 2018 4:27 PM

A Phone number is not an account or Apple ID


Sharing an Apple ID is what is causing messages to merge. Sharing Apple IDs is not supported by Apple, it not supposed to be done, and things like this will happen unless you separate them.


When an Apple ID is shared, the system, automatically thinks the devices belong to the same person and will merge things since to the system and the way Apple designed in an Apple ID uniquely identifies a single person.


Apple has always expected people to have their own Apple Id and not share it. So any updates and software changes depart from that assumption. Sharing an Apple ID can lead to many unintended consequences.


Unless you wish to continue to have issues every time something changes in iOS, its best to get them separate Apple IDs.

141 replies

Oct 1, 2018 5:21 PM in response to dwaynefromAL

Deleting conversations from all 5 of our phones is not something I would like to do because all the memorable things from pictures to the conversation itself. This has not been a problem for the past, gosh ever since I’ve had a iPhone 4, I have just kept adding devices for my family. Why is it just now a problem. We have always made sure the settings is set to only send and receive from the phone number attached to that phone. It’s been a really simple process until now and I’m sending messages to 3 of my other phones back and forth they are getting the history of other devices. It’s really crazy and pretty risky thinking that my children may see some of the things that is for my wife’s eyes only. If it was going to be forced on us to make individual Apple IDs for each device then apple should have gotten the word out prior

Oct 1, 2018 6:19 PM in response to Xenos8

Xenos8 wrote:


I deleted all the text history on my phone before and after creating new Apple ids. It didn’t help. I also deleted the contacts of my family and recreated them. Did not help either

Once you make that mistake, it's not a simple matter to fix the iPhone. Someone posted a link here (or on another similar thread) with the proper procedures for getting out of this mess. Search the thread and the other threads.

Oct 1, 2018 9:45 PM in response to Philly_Phan

Wow, perhaps Apple could take some "how to clearly state something" lessons from you. I checked the appleid info and it does not clearly state each individual person in your family should have there own Apple ID, as far as I could see. I set ours up when my kids were under 18. Yes, Apple now uses the words, you, yours etc... but as head of the family and owner of all, including the credit card, it still reads as meaning your family. And, if you think I wanted to deal with 4 or 5 separate IDs and passwords every time my childern wanted to download something you’re crazy, Apple's crazy! Anyway, thank you for sharing Apple's policy on the ID and how we're suppose to be using it since apparently they couldn't, (at least as clearly as you).

Oct 3, 2018 5:17 AM in response to Daddyof7652

So I thought I found a fix to this problem. When I logged into our original Apple account via a computer browser I noticed that even though I separated our Apple accounts all our devices were still attached to this original Apple account that my daughter is still using. So, I did a test and removed my phone from this original account. I then deleted my texting history and rebooted my phone. It appeared to work.....for a day. I was able to txt my son, daughter and wife with no issues. However, this morning I looked at my txt history and my son and daughter are combined again. And here's the best part. My iPhone has reappeared on the original Apple account! GREMLINS!

Oct 3, 2018 8:41 AM in response to Phil0124

I respectfully disagree. It was working before and should work now regardless of the update on IOS. We all as a family use the same ID - and I know we are not the only one. The loss of data will be horrible. I am sure Apple is aware of how many of us (clients) are on the same ordeal and hopefully will resolve. There is more people (families) sharing one ID that you might know. If it was not an issue before should not be an issue now.

Oct 3, 2018 9:04 AM in response to Phil0124

Accidentally selected helpful but if there was a way to give an unhelpful I would. I am leaving this thread. People are stating that that have separated their apple IDs and it didn't work. It just feels like you enjoy telling us all how we are doing it wrong. At this point, I would be willing to separate my devices into Apple IDs if I thought it would work. For the high level you have here - It would be nice if you would show some compassion and try to help. Feels like trolling. Goodbye!

Oct 3, 2018 9:15 AM in response to Phil0124

I’m not sure how many times we can state the fact in this thread that even after you separate Apple Ids, clear texting history, deleted contacts and turn off iMessage texts from DIFFERENT phone numbers are still combining. If you have nothing new to add please stop telling repeating that we should not be sharing accounts. It’s a bug in a new feature that has to corrrcted.

Oct 3, 2018 7:03 PM in response to Philly_Phan

Oh Great Defender of the Empire (Philly_Fan). I’ve been using shared IDs for the last 5 years and it’s never been a problem. Until iOS12. In fact, so much so, that I’ve never had to come to the forums before to figure out how to use my phone. Up until this point it’s been pretty reliable. When i text Joe, Joe received the message. Not Sally. Seems like an easy enough design requirement. So, omnipotent one, please share the link to the “senior member” thread so I can try to fix what Apple broke. Sorry, it’s called customer satisfaction.

Oct 3, 2018 7:44 PM in response to Philly_Phan

Thank you. You’re clearly the keeper of all wisdom and knowledge. What you fail to address, oh wise one, is that for some of us it has nothing to do with our sharing accounts. Apparently my sister and her kids do or did share an account, and now when I text my sister or nephew, it only goes to my niece. If you don’t have anything constructive to add to the conversation, just stay out of it. We’re lookjng for answers, not useless judgments.

Oct 11, 2018 3:07 AM in response to Philly_Phan

You keep saying we’re supposed to get separate Apple IDs to fix the issue. Please explain how with 4 people sharing an Apple ID, am I the only one having this issue. The other three people on my ID aren’t having issues. Just me. And, it started AFTER I downloaded iOS 12. I did that because the microphones on my son’s iPhone quit working after downloading iOS 11.3. I wanted to try and prevent the microphone issue, but caused other problems.

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IOS 12 combining text messages

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