IPhone XS Max Cell Signal

Is anyone else experiencing issues with the iphone xs max receiving poor cell signal. I am on ATT and previously had the iphone 7 Plus and my signal was never perfect but it was consistently two bars. Once i upgraded to the new phone i get one bar and sometimes it changes from LTE to 4G. Even though i have one bar when i get a phone call i can't hear the people on the phone and they can't hear me. I have had to resort to calling people back using facetime audio which works but the audio is choppy. Considering how much this phone cost i should not be having this issue. What can i do to fix?

I have complained ALOT to ATT and that has not helped at all.

iPhone XS Max, iOS 12.0.1

Posted on Oct 10, 2018 5:28 PM

Top-ranking reply

jbstengel

Level 1

46 points

Posted on Dec 17, 2018 6:40 AM

I experienced the exact same problem, my 7 plus was perfect, XS, not so much.

I contacted AT&T and they reset my phone's service on their end. After that I did a full reset on my phone. Turn off phone backups before you do this; you don't want to restore the settings on the phone that may cause this problem to occur again. This only affects the settings, not app data, etc.

I found that these actions, on the most part, worked. Although still not as good as my 7 plus, I at least have consistent cellular, 2 bars, and 4G connectivity.

If this doesn't work for you I would make an appointment with the geeks at an Apple store. Chances are you might have a phone with a bad modem.

View in context

Similar questions

17 replies

Dec 7, 2018 4:18 AM in response to Jef A.

i have an IPhone XS Max and am experiencing the same issue. Just back from the Apple Store at Dubai Mall where I purchased the phone and consulted a Genius. Well the Genius was not aware of the issue and suggested it was my carrier which clearly it is not since there are multiple confirmation of this issue on the forum. I referenced the forum and he said that if it was an official Apple forum they would be aware of it. Sigh! I prefer my IPhone 6S Plus ... nobissues experiences ever.

abacae

Level 1

4 points

Dec 9, 2018 9:51 PM in response to Jef A.

I have been having the same problem. I travel between Japan and China weekly and have been using an XS Max Pro (512) phone in place of my iPhone X for six weeks after picking up the phone in Arizona. Over that time this phone has consistently had problems with the cellular signal in not only the United States but also in Japan and China. My phone is unlocked so I am able to use different Sims for each country. The week signal strength in each country convinces me that this is a hardware not a software or carrier problem. It appears that Apple made a poor product this time even at $1500. I regret that I have to tell my friends in Asia to avoid this phone until the problem is fixed or resolved.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IPhone XS Max Cell Signal