Level 1

51 points

Apple security update 2018-002 10.13.6 fails on Mac Pro

Hi,

Just tried to update my Mac Pro late 2013 with the newly released Apple security update 2018-002 10.13.6, both via the Mac App Store and by downloading it directly from Apple. The problem I'm having is that just after the restart the screen goes black and then nothing happens. I have tried several times now but the update doesn't start after the restart.

Anyone else having this issue?

/Johnny

Mac Pro, macOS High Sierra (10.13.6)

Posted on Oct 31, 2018 6:42 AM

Top-ranking reply

YellowDF

Level 1

8 points

Posted on Nov 1, 2018 12:49 PM

Hi,

I tried to install this security update both on my Mac Pro 2013 and MacBook Pro 2017 (both 10.13.6).

Mac Pro 2013: after update reboot I got the account screen; after inserting the password the white line went around the end, then I got the white apple black screen with terminal log (I saved a copy) and reboot/switch off options. No way to enter any account; no way to get this repaired thorughout Recovery Partition.

I solved myself by booting my Mac from an external drive with HS 10.13.6 installed and launching Disk Utility S.O.S. from there on my Mac Pro internal SSD.

MacBook Pro 2017: I launched the update. After rebooting I entered my account normally, but App Store is asking for applying the same security update. It seems that it hasn't been installed. Safer to leave it right now.

AppleCare yesterday told me over the phone that there wasn't any issue about this update...

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152 replies

Nov 10, 2018 9:41 AM in response to Johnny R.

for macpro5,1 I've solved this issue
if you started the update from Mac App Store and it doesn't install, reboot the system with option key pressed on boot, then select a system volume (Macintosh HD) and boot to system, then download the update as separate installer here Download Security Update 2018-002 (High Sierra)

Install, reboot, wait, then after reboot it works.

Tested on MacPro5,1 2010 with OWC Mercury Accelsior E2 SDD drive as system drive.

Niek66

Level 1

4 points

Nov 24, 2018 2:51 PM in response to gugy

Did you reboot between terminal commands and software update command?

You might try the steps proposed in post #40 of the following thread from the macrumors forum:

https://forums.macrumors.com/threads/new-high-sierra-security-update-2018-002-10 -13-6-wont-install.2151143/page-2

I don't have the knowledge about these terminal commands, so try at own risk.

Shame on Apple for publishing such a dreadful update!

be05546

Level 1

8 points

Nov 25, 2018 9:52 AM in response to gugy

Did you try the method I explained on top of page 9 ?

rm -rf ~/Library/Caches/*
rm -rf ~/Library/Saved\ Application\ State/*
sudo rm -rf /Library/Caches/*
sudo rm -rf /System/Library/Caches/*
atsutil databases -removeUser
sudo atsutil databases -remove
sudo atsutil server -shutdown
sudo atsutil server -ping
sudo rm -rf /var/folders/*

After performing the last Terminal command, Restart. If the update is not automatically restarting during the boot, you may need to have it installed via the AppleStore.

gugy

Level 1

8 points

Dec 3, 2018 7:46 PM in response to mejohco

I end up erasing my hard drive, reformatting it and restore using TM. It was a mess, after attempting many of the solutions provided here.

Now everything is well.

I will not update anymore until Apple fix this mess.

Eau Rouge

Level 8

42,656 points

Oct 31, 2018 2:20 PM in response to STRHero

Click the More button/ text and install the updates individually.

STRHero

Level 1

11 points

Nov 7, 2018 6:04 AM in response to STRHero

I upgraded to Mojave and fixed this problem.

Oct 31, 2018 3:58 PM in response to Johnny R.

Me too - mid 2015 MBP, but came back with an installation failure message - some file permissions failed.

For me, managed to do the Cmd-R and recover back to previous snapshot of the OS, and reboot. Immediately went into App Store Preferences and removed automatic install of system files and security updates, and redid. Safari ok, but it still then tried to automatically apply security update on reboot, which failed again. At least it was consistent. So redid the Cmd-R and recover back to previous snapshot, which blew away my TimeCapsule back up status. Now relatively stable on shutdown/restart, further helped with the Cmd-Opt-P-R clearing of PRAM, but App Store telling me there is an update to do and to restart...not this time matey.

Apple, please fix this? 10.13.6 (17G65), Safari Update (12.0.1) and Security Update 2018-002

Wish I could save the log when the installation fails, but it cannot access the disk so can't.

Johnny R. Author

Level 1

51 points

Nov 2, 2018 12:21 AM in response to Johnny R.

After many tries I had to throw in the towel and updated my Mac Pro to Mojave. I wasn't able to run the updater via MAS because of the issue I had when trying to reboot the Mac. Instead I had to create a USB-installer and booted the Mac via the USB-stick. Now it's up and running again but many of my old apps, such as the ScanSnap from Fujitsu, won't run now.

What a terrible update from Apple! 😠

Niek66

Level 1

4 points

Nov 4, 2018 8:04 AM in response to EnzoHK

I finally got both my iMac Late 2015 and my MacBook Pro 2016 booting properly again. I had done the security update 2018-002 10.13.6 via App Store yesterday (Nov. 3rd). On both machines the update seemed to work fine and first booted with login screen. I would otherwise not have done the other machine...

However, this morning both Macs booted very slowly and ended with a "Installer Crash Log Viewer", indicating the update hadn't completed.

I managed to reinstall High Sierra from Recovery mode. Here is part of the crashreport:

Nov 4 12:20:51 iMac ReportCrash[553]: Process: macOS Installer [548]

Nov 4 12:20:51 iMac ReportCrash[553]: Path: /System/Installation/CDIS/macOS Installer.app/Contents/MacOS/macOS Installer

Nov 4 12:20:51 iMac ReportCrash[553]: Identifier: com.apple.macOS-Installer

Nov 4 12:20:51 iMac ReportCrash[553]: Version: 1.0 (1006)

Nov 4 12:20:51 iMac ReportCrash[553]: Build Info: OSInstaller-1006000000000000~88

Nov 4 12:20:51 iMac ReportCrash[553]: Code Type: X86-64 (Native)

Nov 4 12:20:51 iMac ReportCrash[553]: Parent Process: ??? [529]

Nov 4 12:20:51 iMac ReportCrash[553]: Responsible: macOS Installer [548]

Nov 4 12:20:51 iMac ReportCrash[553]: User ID: 0