I can't browse Apple Music on iTunes (desktop)

My Macbook Pro runs OS10.10.5 and iTunes is 12.8.1.3 and my apple music subscription is up to date.


However, I get a blank page when I click the 'For You', 'Browse' or 'Radio' buttons from the browse tab in iTunes. I'm able to access my own Library and the iTunes store with no issue.


I followed the recommendations as written here - https://discussions.apple.com/thread/250159907

Rebooted in Safe Mode. Also set up a new user account. Issue persists.


No issue on my iPhone using the same account.


Please help.

MacBook Pro 13", OS X 10.10

Posted on Apr 19, 2019 10:29 PM

Reply
Question marked as Top-ranking reply

Posted on May 17, 2019 12:40 PM

Important detail: I was waiting for it to "fix itself", but nothing happened until I reset the iTunes cache, and immediately Apple Music showed up again. (iTunes>Preferences>Advanced>Reset iTunes Cache). I think the combo of Apple fixing something on their end, plus resetting was what made it work again for me. (on El Capitan).

Similar questions

171 replies

Jun 27, 2019 5:39 PM in response to jonbarratt

Well, I was hoping not to find others with the same problem as I, but here we are. I cannot access the iTunes Store either. It makes it hard to buy anything new when that happens. It all started when I "upgraded" to Mojave 10.14.5 a few weeks ago. I was hoping it would "fix" itself, but alas, here I am. I am using a 2017 iMac (Retina 4K, 21.5 inch) desktop. Can anyone help? With all of the previous replies I've seen, it looks as though Apple may not have a "fix", either. Thanks!

Aug 26, 2019 2:18 PM in response to srh007

If there are new features out there that my old computer cannot process, it would eventually make me want to buy a new computer that is up to date. But I think I should have the freedom to choose.


I know my computer is absolutely capable of handling basic functions like sending email and playing music. To have that taken away, after signing up for Apple Music and have been streaming all the music ever since, is totally unacceptable. These basic functions should never be taken away forcefully. This does not motivate me to get a new Macbook Pro.



Aug 27, 2019 11:21 AM in response to barton148

Agreed -- I clarified with them several times that the problem persisted while safe-booting (so no extensions or system issues were causing it) and that my other machines had no issues, with the only constant being the older OS (10.11.6). I also mentioned repeatedly that I'm seeing hundreds of other posts from people running El Capitan and older operating systems that are reporting the same exact issue. Apple support agreed that the OS was likely the issue, but that since upgrading wasn't an option for me, the only suggestion they had was to have a tech look at it in person.


In other words, 10.11 and older OS's are definitely having issues with the streaming portions of Apple Music, but Apple has not made a fix public yet (and they have little impetus to, since they want people to upgrade, not stay on old operating systems).

Sep 23, 2019 6:44 PM in response to TheTrashBat

This is probably really weenie but I can browse on my Android. If I add a selection to my library it shows up on the desktop. Radio works this way too. When I get a chance I'll try this solution from above because it sounds easy:


"fixed it by completely removing iTunes 12.8.2.3 and installing 12.4.3 version instead. Same OS X but older Mac."


But if I have to do this:


" did the same as the other user above did and it sorted it out. You have to remove iTunes in terminal using sudo, wipe your old account folders out, grab a DMG of 12.4.X, and install. "


Fu-ged-aboud-it


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't browse Apple Music on iTunes (desktop)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.