I can't browse Apple Music on iTunes (desktop)

Running El Capitan 10.11.6 here and I too started seeing the three pages ("for you," "browse," and "radio") just spin a few weeks ago. I don't know exactly when this started happening because I normally use iTunes on a more up to date machine, but this has worked for as long as I can remember ... until recent.

I tried all the ideas seen here but found the only thing I could do that did work was to log out on the current iTunes, then remove the iTunes app (I used sudo in terminal and removed the /Applications/iTunes.app), removed my library files (not the actually music) and then downloaded and installed iTunes 12.4.3 https://support.apple.com/kb/DL1892?viewlocale=en_CA&locale=en_CA which does work (albeit with the older interface). I'm happy and this seems like a very reasonable workaround for this older machine.

Hope this helps others....

hi there,

or try this ->

https://beta.music.apple.com/de/browse

• beta but works. currently. (-;
• better than running an old version of iTunes and loose connectivity with my iPhone.
• better than loosing my sorted custom library with about 12.000(local) songs and hundreds of playlists.

by the way even the iTunes 12.6.5 "Deployment Version" shows just blank pages.

have fun

le fou

Hi jonbarratt!

I understand that you’re unable to browse sections of Apple Music, and I'm happy to help. You can try the suggestions here:

If you can't connect to the App Store, iTunes Store, or Apple Books

Cheers!

Just to add that I am having this issue on my iMac running El Capitan 10.11.6.

I have the latest iTunes for this operating system installed - 12.8.2.3.

As suggested, I have also used the feedback to Apple link here:

https://www.apple.com/feedback/itunesapp.html

If you too are having the issue, please also use the tool to let Apple know there is a problem.

Did anyone have any success in resolving this issue please?

Thank you.

What are you doing about this?

Fix it ASAP

So, again... you are not yelling at Apple here.

They do not and will not address this issue in this community.

Feedback for Apple goes here >>> hhttp://www.apple.com/feedback/

Threatening to drop Apple Music, asking for a refund, demanding action will not result in anything here.

This has been made clear through the conversation.

It's clear you're upset. It's also clear that continuing this conversation is pointless.

Running El Capitan 10.11.6 here and I too started seeing the three pages ("for you," "browse," and "radio") just spin a few weeks ago. I don't know exactly when this started happening because I normally use iTunes on a more up to date machine, but this has worked for as long as I can remember ... until recent.

I tried all the ideas seen here but found the only thing I could do that did work was to remove iTunes (I used sudo in terminal and removed the /Applications/iTunes.app) and then downloaded and installed iTunes 12.4.3 https://support.apple.com/kb/DL1892?viewlocale=en_CA&locale=en_CA which does work (albeit with the older interface). I'm happy and this seems like a very reasonable workaround for this older machine.

Hope this helps others....

So I too decided to downgrade my iTunes version to 12.4.3 on my iMac. I did this by listening to other peoples solutions.

I followed the steps below:

1) Remove my old iTunes library to a safe location as it will not be read by the older version of iTunes.

To do this, go to "Music" on your Mac, then "iTunes", then copy your "iTunes Library.itl" file to somewhere safe.

Please remember that by moving your iTunes library file, other changes may happen to your iTunes setup.

2) Remove my version of iTunes. You can do this by going to Finder. Then going to Applications. Next, right click "iTunes" and select "Get Info". Under "Sharing & Permissions" at the bottom, change name "everyone" to have "read & write" privilege.

You can then drag iTunes into your trash can.

3) Download iTunes 12.4.3 from Apple:

https://support.apple.com/kb/DL1892?locale=en_GB

Then you can install this older version and get back to enjoying Apple Music.

I hope this step by step guide helps some folk.

Here's what finally worked for me in El Capitan, but it requires an iPhone as well.

1. Log out of Apple Music in iTunes on the Mac desktop machine.
2. Go to the Music app on the iPhone (sign in if needed) and add anything from the Apple Music section to your iCloud Library.
3. Go back to iTunes on the desktop Mac, sign in, and it works now.

At least it did for me. Your mileage may vary.

Had blank screen in iTunes store on 2 computers.

Could solve it today on my desktop Mac. Well can't tell what part of my actions, if any, did do the trick. It involved

• clearing iTunes cache
• clearing NV Ram
• deleting files mentioned by apple in /var/db/crls/
• logging in and out

Problem resists on my MBP, with all above actions. I am clueless....

I really wish I could browse the music service I pay $14.99 a month for. Come on Apple, this is garbage, fix this. NO, I’m not upgrading, because you abandonwared Logic 9 that I paid a lot of money for. Fix it!!!

Having the same issue on a Mac Pro (2009) running El Capitan. Tried all of the fixes I could find for iTunes issues. No luck. I have an active subscription to Apple Music. iPhone and iPad have no issues with iTunes. Have had the issue for about a week now. However, I can access local library and Apple Store through iTunes.

Hi, I'm having the same issue. I can't browse Apple Music on my desktop but seems okay on iPhone. This just started in the last week or so. I have upgraded to the latest version of High Sierra 10.13.6. Any suggestions?

Same issue --> iMac 27" late 2009 OS X 10.11.6 --> iTunes 12.8.2.3

In this case it is useless to bombard them with requests, they will continue to say that the problem is in our mac. After a few days they will fix everything, quietly.

I love apple but when they do so I would throttle them with my hands. :(

My iMacs Late 2009 ; OS10.11.6 and iTunes is 12.8.2.3 and my apple music subscription is up to date.

Since today , May 7th, I get a blank page when I click the 'For You', 'Browse' or 'Radio' buttons from the browse tab in iTunes.

I'm able to access my own Library and the iTunes store with no issue.

Till May 5th no problem ...

On other iMac (2016) with MacOSX Mojave no problem ...

Please help