I can't browse Apple Music on iTunes (desktop)

I also followed the instructions to downgrade and it also solved the problem although I got different colors on the grid background (not a big issue). Also I get a different feed on ForYou than I get on my laptop which is using iTunes 12.8.

That's a good point as well -- they're not going to put much energy into fixing Apple Music bugs right now since the new overhaul launches in September with Catalina. I might be misremembering but I believe a standalone new Music app will be available for systems that can't run Catalina. I'm hoping my Apple Music subscription will work with it.. otherwise there's no reason for me to keep it.

I did the same as the other user above did and it sorted it out. You have to remove iTunes in terminal using sudo, wipe your old account folders out, grab a DMG of 12.4.X, and install.

I gave in over the weekend and finally upgraded to the most recent OSX, and bought Logic X. So far so good.

Yes the workaround still works.

Interestingly, after few attempts of installing/uninstalling/upgrading from iTunes 12.4.3 it somehow fixed the issue and my system with iTunes 12.8.2.3 now works again.

Thanks again for the workaround!

So I too decided to downgrade my iTunes version to 12.4.3 on my iMac. I did this by listening to other peoples solutions.

Same issue here. Problem started 3 weeks ago.

Running iTunes 12.8.1.3 on Yosemite 10.10.5. Mid 2012 Macbook Pro

I contacted Apple support and they told me to update OS to Mojave. I can't do this as my entire Adobe CS6 suite will be compromised. Their reply: "You need to take that up with Adobe".

Just called Apple Support to alert them. They spoke to a Mac Support Engineer and said "since you're on a 2008 Mac and using the latest OS and iTunes available for that system, there's no articles with help for a system of that age." They said it was a possibility that it had to do with El Capitan but wouldn't say if anything had changed with Apple Music to make it suddenly incompatible. Their only suggestion was to take my computer to a service center to have it fixed (?)

Me too, Mac Pro 5,1 and two Macbook Pros on El Capitan, last iTunes version. An iTunes Music function just results in a blank screen. German Apple support is clueless. It's obviously a bug, I'm paying for the subscription and suddenly can't use it anymore. When are they finally going to fix this?!

Also, I read about a new type of music service, really? Had no clue about this until now.

The music service isn't changing. In September, Apple is releasing the new Mac OS, Catalina, which splits iTunes into newly designed separate apps for Music, Movies, and TV. Supposedly, those apps will also be available to people on older OS's like ourselves.

They aren't doing much updating or bug-fixing on the current iTunes since it's going away in less than a month anyway.

I'm hoping that when the Music app launches to replace iTunes, it'll fix this issue.

Has anybody with more skills than me been able to pinpoint the exact source of the problem? I guess it's something iTunes receives over the web that it doesn't like. Maybe there's a way to patch this? I have a feeling that iTunes Music in the iTunes app is nothing more than a Safari browser calling a special Apple webpage. Could be some sort of certificate that's run out or something? I tried to find information in logfiles, but have been unable to come up with a source for this problem.

If Apple doesn't want to help us, maybe we can help ourselves. Any ideas where to begin? Maybe we can get a hint if we look at opened ports and transmitted/received data over the web when clicking on an iTunes Music feature? Other ideas?

Maybe the H*ckintosh community is our last resort. They have been able to figure out a lot... Is someone active there and might ask for help? They seem to know Apple products better than Apple themselves today.

Jon and jeffmill..

The workaround I posted in this thread some time ago (and that another poster created a step by step guide for) continues to work. Just don’t upgrade to the latest version when it asks after the downgrade.

enjoy !

I'm running El Capitan, and it looks like everyone who experienced the problem is too. It's working again for me now, though, so they must have dealt with whatever caused it on their end.

Apple Support does not answer questions here.

https://support.apple.com/contact is where you can speak directly to them.

Where are you Apple Support???