I can't browse Apple Music on iTunes (desktop)

My computer has been doing the same thing for the last couple of days! I get a blank screen every time I try to click on Browse or For You. I have restarted my computer, force quit itunes, and made sure I am up to date on software. Any solutions??

iMac late 2009 - OSX El Capitan ; iTunes 12.8.2.3

Had same issue since 4 days ... Called to Apple Support, and after reinstalling OSX El Capitan still same problem... Phoned again to Apple Support with 'senior support member' : problem had nothing to do with my (old) computer nor my OSX ( although problem occurred mostly with El Capitan en older OSX) nor iTunes version but something went wrong in the connection with the Apple Server for Apple Music... he was going to address the problem with the iTunes/Apple Music developers...

This morning the problem was solved at least for me ...

I am again lucky owner of a Mac...

By the way, I understand the logic behind making OS upgrades unavailable for older machines, but for a service like Apple Music where people's entire music libraries rely on availability, it can't be tied to an OS version unless Apple wants to lose all that business to a platform-agnostic streaming service and **** off a lot of people.

Important detail: I was waiting for it to "fix itself", but nothing happened until I reset the iTunes cache, and immediately Apple Music showed up again. (iTunes>Preferences>Advanced>Reset iTunes Cache). I think the combo of Apple fixing something on their end, plus resetting was what made it work again for me. (on El Capitan).

Same issue here. Problem started 3 weeks ago.

Running iTunes 12.8.1.3 on Yosemite 10.10.5. Mid 2012 Macbook Pro

I contacted Apple support and they told me to update OS to Mojave. I can't do this as my entire Adobe CS6 suite will be compromised. Their reply: "You need to take that up with Adobe".

If it helps, I also installed the "iTunes Device Support Update" that was released in the past week or so, via the desktop App Store app. Then reset the iTunes Cache.

El Capitan 10.11.16 with iTunes 12.8.0.150.

(All updates for El Capitan were installed, except for any big OS X full update)

Well...

The problem with Apple Music remains, but now it's changed.

I can now browse Apple Music and the For You tab and play songs, but trying to add an album or a song to my library pops up a blank dialog box with an animated busy icon that never goes away. Then in the Activity popup, I see "Adding item to library - Canceled".

Argh.

I have a Mac Pro that just missed the cut-off date for upgrading past El Capitan. If Apple Music is going to be OS-dependent I may have to switch to Spotify or something else.

I started experiencing this issue today on my 2017 nTB MacBook Pro, updated with the latest version of Mojave. I initially reset the iTunes cache as suggested on previous posts here, but that did not resolve the issue.

With iTunes "quit" on my MacBook, I opened Apple Music on my iPhone and pressed on the "Browse" and "For You Tabs" and waited for them to load. The next time I opened iTunes, the tabs that were previously blank now had content. I think the issue might have something to do with Apple's servers.

Same here... I've been dealing with it for close to an month now... does this have to do with new Apple Music that will not have the store anymore ?? Please advice... Paying for the subscription, and use apple music while working... not happy at all about this...

Well, I was hoping not to find others with the same problem as I, but here we are. I cannot access the iTunes Store either. It makes it hard to buy anything new when that happens. It all started when I "upgraded" to Mojave 10.14.5 a few weeks ago. I was hoping it would "fix" itself, but alas, here I am. I am using a 2017 iMac (Retina 4K, 21.5 inch) desktop. Can anyone help? With all of the previous replies I've seen, it looks as though Apple may not have a "fix", either. Thanks!

Hello, I was wondering if there are any updates to fix the issue the other apple users have reported? I have the same exact issue on my imac 27 inch, mid 2015 system. This issue came out of no where; in which I was surprised as it does get used much.

Issue: No access to itunes radio, can't browse, can't access for you, screen is blank unless you click on "store"

Having the same issue! Have uninstalled and reinstalled ITunes but unfortunately this did not resolve the problem! My iPhone 6 won't start up unless I plug in to ITunes to update, but it gets stuck on the Apple. Very frustrating as this phone is used for work!!

Had the exact same issue back in May this year on my Macbook Pro (OS X El Capitan, 10.11.6) and now has cropped up again.

I contacted Apple Support a number of times about this and always seemed to get the same response to just update to macos Mojave which I can't do due to compatibly issues with a number of applications that I use for work.

Pretty disappointed as a paying subscriber. I am already considering switching over to Spotify.

how can so many have this issue with no support from Apple? Me too and just like the others it showed up out of nowhere!! only on my mac mini not my macbook pro or iMac or iPhone or iPad. running el cap and latest iTunes