I can't browse Apple Music on iTunes (desktop)

This problem fixed at around 2-3 months ago, it works fine for a few weeks, but I can't browse Apple Music (For you / Browse / Radio) again since Yesterday!! No issue on my Android Apple Music using the same account...

Yes I remember this did happen a few months ago and it fixed itself after a few days but so far this hasn't been fixed or fixed itself. I only have this issue with my mac mini. My iMac, Macbook Pro, iPhone and iPad all work fine. Sure is frustrating to have Apple totally ignore our screams for help or even acknowledgement.

Be that as it may, they will not provide support here.

This community, like it or not, is a place for volunteers to answer questions. Not Apple.

They keep the peace but do not engage unless there have been no replies to an answerable question.

The terms of this community do not allow for debating Apple policy or their decisions. Their yard, their rules.

like many of the others who have participated in this forum, have lost hair and gained wrinkles during support conversations with Apple

interesting - I have the same mid 2009 macbook pro. I can not get el capitain to install so I am still using yosemite which supposedyl supports imusic... I've been paying for months - iPhone and iPad work imusic just fine... I wonder if I can just down load on the iPad an share with my macbook.....?

NO ANSWER OR HELP FROM APPLE SUPPORT

I have a mid 2007 iMac running El Capitan and Apple Support will not even talk to me due my iMac being "Vintage". I'm having the same issue with "Browse" & "For You" loading the spinning wheel of death...

Hopefully someone will get support and I can apply those solutions to my "Vintage" iMac.

So, now just using this forum to express my total dissatisfaction with Apple re this issue, and to hopefully build enough protest that Apple feels enough pressure to DO SOMETHING. I know they're aware of the thread, because it's been referred to twice in my dealings with support.

Not the mandate of this community.

Feedback for Apple goes here >>> http://www.apple.com/feedback/

Just adding my voice to the thread. I'm on a Mac running El Capitan and have the exact same issue; started this week.

I have checked my SOCKS proxy, disabled iCloud, rebooted, safe-booted, and force-quit (all of the recommendations Apple Support has offered so far). Nothing has fixed the issue.

Apple Music works great on my iPhone, iPad, and Macbook running High Sierra. But not on my older Mac.

Same problem on my Mac Pro running El Capitan. Just get the spinning gear when clicking on Browse to use Apple Music. Problem began a week ago or so. No issues with Apple Music on any of my other devices. Very frustrating!

Just starting having this problem a couple days ago. mid august 2019

Same exact issue, if I am in "For You" or Browse" or Radio just have a spinning icon that never loads anything.

I can use apple music from my phone or ipad... but not my computer which is really frustrating.

Running El Capitan 10.11.6, itunes 12.8.23

Tried many things suggested, no luck.

I'm not gonna update from El Capitan.

I'm ready to switch over to Spotify soon if this problem isn't fixed soon. Also Apple in general is just getting worse and worse.

If there are new features out there that my old computer cannot process, it would eventually make me want to buy a new computer that is up to date. But I think I should have the freedom to choose.

I know my computer is absolutely capable of handling basic functions like sending email and playing music. To have that taken away, after signing up for Apple Music and have been streaming all the music ever since, is totally unacceptable. These basic functions should never be taken away forcefully. This does not motivate me to get a new Macbook Pro.

Just called Apple Support to alert them. They spoke to a Mac Support Engineer and said "since you're on a 2008 Mac and using the latest OS and iTunes available for that system, there's no articles with help for a system of that age." They said it was a possibility that it had to do with El Capitan but wouldn't say if anything had changed with Apple Music to make it suddenly incompatible. Their only suggestion was to take my computer to a service center to have it fixed (?)

Jay, that sounds absurd to me. I posted about a week ago about this problem with an iMac that I purchased in 2016 (late 2015 manuf.) using El Capitan. So that's 7+ years later than yours ; while El Capitan seems most susceptible, the issue seems to have nothing to do with the age of the machine. The amazing thing is that no one has written about either finding a fix or having had Apple come up with one. Some have had a spontaneous return of the browsing function. On my machine, Browse, For You, and Radio don't work on iTunes, Store and Library do. Doesn't seem like the sort of thing that Apple should be clueless about. If there is no fix, the should let people know.

Agreed -- I clarified with them several times that the problem persisted while safe-booting (so no extensions or system issues were causing it) and that my other machines had no issues, with the only constant being the older OS (10.11.6). I also mentioned repeatedly that I'm seeing hundreds of other posts from people running El Capitan and older operating systems that are reporting the same exact issue. Apple support agreed that the OS was likely the issue, but that since upgrading wasn't an option for me, the only suggestion they had was to have a tech look at it in person.

In other words, 10.11 and older OS's are definitely having issues with the streaming portions of Apple Music, but Apple has not made a fix public yet (and they have little impetus to, since they want people to upgrade, not stay on old operating systems).