I can't browse Apple Music on iTunes (desktop)

Yes I remember this did happen a few months ago and it fixed itself after a few days but so far this hasn't been fixed or fixed itself. I only have this issue with my mac mini. My iMac, Macbook Pro, iPhone and iPad all work fine. Sure is frustrating to have Apple totally ignore our screams for help or even acknowledgement.

Be that as it may, they will not provide support here.

This community, like it or not, is a place for volunteers to answer questions. Not Apple.

They keep the peace but do not engage unless there have been no replies to an answerable question.

The terms of this community do not allow for debating Apple policy or their decisions. Their yard, their rules.

like many of the others who have participated in this forum, have lost hair and gained wrinkles during support conversations with Apple

interesting - I have the same mid 2009 macbook pro. I can not get el capitain to install so I am still using yosemite which supposedyl supports imusic... I've been paying for months - iPhone and iPad work imusic just fine... I wonder if I can just down load on the iPad an share with my macbook.....?

NO ANSWER OR HELP FROM APPLE SUPPORT

I have a mid 2007 iMac running El Capitan and Apple Support will not even talk to me due my iMac being "Vintage". I'm having the same issue with "Browse" & "For You" loading the spinning wheel of death...

Hopefully someone will get support and I can apply those solutions to my "Vintage" iMac.

So, now just using this forum to express my total dissatisfaction with Apple re this issue, and to hopefully build enough protest that Apple feels enough pressure to DO SOMETHING. I know they're aware of the thread, because it's been referred to twice in my dealings with support.

Not the mandate of this community.

Feedback for Apple goes here >>> http://www.apple.com/feedback/

Having the same issue on a Mac Pro (2009) running El Capitan. Tried all of the fixes I could find for iTunes issues. No luck. I have an active subscription to Apple Music. iPhone and iPad have no issues with iTunes. Have had the issue for about a week now. However, I can access local library and Apple Store through iTunes.

Just adding my voice to the thread. I'm on a Mac running El Capitan and have the exact same issue; started this week.

I have checked my SOCKS proxy, disabled iCloud, rebooted, safe-booted, and force-quit (all of the recommendations Apple Support has offered so far). Nothing has fixed the issue.

Apple Music works great on my iPhone, iPad, and Macbook running High Sierra. But not on my older Mac.

Same problem on my Mac Pro running El Capitan. Just get the spinning gear when clicking on Browse to use Apple Music. Problem began a week ago or so. No issues with Apple Music on any of my other devices. Very frustrating!

Just starting having this problem a couple days ago. mid august 2019

Same exact issue, if I am in "For You" or Browse" or Radio just have a spinning icon that never loads anything.

I can use apple music from my phone or ipad... but not my computer which is really frustrating.

Running El Capitan 10.11.6, itunes 12.8.23

Tried many things suggested, no luck.

I'm not gonna update from El Capitan.

I'm ready to switch over to Spotify soon if this problem isn't fixed soon. Also Apple in general is just getting worse and worse.

Just to add that I am having this issue on my iMac running El Capitan 10.11.6.

I have the latest iTunes for this operating system installed - 12.8.2.3.

As suggested, I have also used the feedback to Apple link here:

https://www.apple.com/feedback/itunesapp.html

If you too are having the issue, please also use the tool to let Apple know there is a problem.

Did anyone have any success in resolving this issue please?

Thank you.

Jay, that sounds absurd to me. I posted about a week ago about this problem with an iMac that I purchased in 2016 (late 2015 manuf.) using El Capitan. So that's 7+ years later than yours ; while El Capitan seems most susceptible, the issue seems to have nothing to do with the age of the machine. The amazing thing is that no one has written about either finding a fix or having had Apple come up with one. Some have had a spontaneous return of the browsing function. On my machine, Browse, For You, and Radio don't work on iTunes, Store and Library do. Doesn't seem like the sort of thing that Apple should be clueless about. If there is no fix, the should let people know.

I'm on 10.11.4 and I think you're read on the situation is correct: the fix is a pain for them, they want people to upgrade and since they're getting rid of iTunes, they won't bother to fix it. After all, they're Apple! I'm just going to cancel my Apple Music subscription; the only reason I have it is to download music from the browse section. They say they're abandoning iTunes because they want to become a fully integrated media/entertainment thing, whatever that means—every company in the entertainment business has that same goal. But why would I trust their products in that area if they can't or won't fix this problem, especially as the browsing function is vital to their Apple Music subscription platform.

What I don't understand is that until about 2 weeks ago everything was working fine.

The old OS (ElCap) was having no issues with iTunes . I didn't update iTunes or anything, it just was working one day and then wasn't and hasn't since. And like I've stated and a few others this occurred a few months ago and mysteriously fixed itself after a few days of not working!!?? At the very least we should be able to go back to an older version of iTunes that works or some goddamn solution other than getting a whole new computer? That is beyond ridiculous. If you can't upgrade your OS and can't use iTunes then WTF?